Horrible customer service. I purchased a brand new bike and it was delivered this past Monday, it came with a bad battery. I reported this issue immediately and I keep getting the run around from cust... Voir plus
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Second bike purchase. This one was missing a screw for handlebars and the front light was broken and bracket bent. Sent photos requesting replacement with 24 hrs but 5 days later don’t have any confir... Voir plus
Item arrived quickly, with excellent communications. The bike required less assembly than the 5 eBikes I handled at Christmas. Performance is great - 37mph unlocked and very strong brakes. After as... Voir plus
L'entreprise a répondu
I snuck in just before the Earth Day sale ended and got $110 off my V20 Pro. The only problem I had was that one of the front fender mounting holes had to be re-threaded, but I had the correct tap in... Voir plus
À propos de l'entreprise
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3,8
Bien
93 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Horrible customer service
Horrible customer service. I purchased a brand new bike and it was delivered this past Monday, it came with a bad battery. I reported this issue immediately and I keep getting the run around from customer service to unplug or plug in the battery. I’m not an idiot and have used batteries before, and this battery is a dud. A $700+ bike and customer service is telling me to just unplug the battery. They take around 24 hrs to respond and respond at 2am CST. I just need a battery. I even offered to send beck the battery they originally sent if they think I’m lying. And nothing. Buyer beware on customer service. I can’t even review the bike because I can’t turn it on.
8 juillet 2026
Avis spontané
I ordered a charger it’s been a week…
I ordered a charger it’s been a week and there is no eta posted I need the charger for battery so I can use my byke but it’s taking forever we are going into week two and I still don’t have a date of arrival for my charger
24 juin 2026
Nice customer service might take a bit…but you will definitely get a response
Nice customer service might take a bit for a reply but they always there to help 👏🏽💯
11 juin 2026
Avis spontané
We have 2 Tamobykes and we love them
We have 2 Tamobykes and we love them. Last year we started my 12 year old son on a T63. The T63 is a great starter bike for a kid. It has all the style and features of more expensive bikes for a fraction of the cost. Our newest bike is the V20 Pro and we also love this one. Again the V20 Pro has all the power and style of bikes that are much more expensive. If you are not sure if these bikes are for you, you can take it from me to give them a chance and you will not be disappointed.
7 juin 2026
Avis spontané
Réponse de Tamobykesport
We sincerely apologize for the back-and-forth and any previous mix-ups with the parts.
We want to confirm that the correct replacement controller has been successfully processed and shipped out to you.
Battery issue
My battery wasn't working well so I contacted them and they got back to me right away and helped me solve the problem!
29 mai 2026
Avis spontané
Réponse de Tamobykesport
We have checked your shipment, and your package was delivered on June 6.
We deeply apologize for the delay and for keeping you waiting so long.
Tamobyke V20 Pro
I snuck in just before the Earth Day sale ended and got $110 off my V20 Pro. The only problem I had was that one of the front fender mounting holes had to be re-threaded, but I had the correct tap in my toolbox so no big deal. The instruction manual could use a better language translation along with a better explanation of the digital display functions. But other than that, I love this E-Byke. I’m a bigger guy and my V20 Pro carries me around no problem. It has more torque and power than I anticipated. So you lighter people better hang on tight. On my first ride, I had a smile from ear to ear. Looking forward to many rides on my new V20 Pro!!!
20 avril 2026
Avis spontané
I still don't have my dam part and you…
I still don't have my dam part and you want a review I want my dam money back this is bullshit
25 avril 2026
Réponse de Tamobykesport
We are sincerely sorry for the long delay and the frustration this caused you. Receiving an automated review invitation before your package arrived was completely unacceptable on our part, and we are currently correcting this system timing.
According to our logs, your order was finally delivered on May 20th. We know our shipping was far too slow this time, and we are actively optimizing our logistics channels to ensure much faster delivery for all future orders.
Thank you for your honest feedback, and we deeply appreciate your patience.
This bike it's amazing,customer service amazing
I ain't going to lie delivery was quick and this bike is amazing my first e bike and I'm loving it everyday I enjoyed it going to work cause this is like my vehicle plus goes pretty fast only thing I had an issue with was with the extra brake pads that they give u for free it wasn't in the box and I sent them an email and right away they was on it I can say I love this company... Thank you tamobyke for this amazing bike
23 avril 2026
Avis spontané
Ordered add-on rear foot pegs for bike
Ordered add-on rear foot pegs for bike. Quality was very good and price was reasonable. Wish the shipping was a little faster but overall I am satisfied with the purchase. Would buy accessories again.
20 avril 2026
Avis spontané
I ordered a controller for my V20pro
I ordered a controller for my V20pro. The controller works great, but it took a while to receive. Ordered on March 15, received April 2nd. Wish the shipping time was shorter.
2 avril 2026
Avis spontané
Very helpful support
Support was very helpful when I was trying to find a part for my son's V20. They were very prompt is responding and helped me find the part we needed!
1 avril 2026
Avis spontané
Horrible company bad costumer support…
Horrible company bad costumer support and overall bad e-bikes mine broke down after a week
22 mars 2026
Avis spontané
I have had 5 Tamobyke Ebikes
I have had 5 Tamobyke Ebikes. All have been great performers for the cost. Outstanding Budget Friendly Bikes. All are still on the road adding miles.
30 mars 2026
Avis spontané
Have been overall satisfied with the exceptional customer service!
Have been overall satisfied with the purchase of the T16 for our son. The customer service from Tamobyke has been exceptional. I needed assistance ordering a spare seat cover, and also changing the settings on the bike. All of my inquiries were addressed right away and taken care of. Highly recommend this company!
16 mars 2026
Avis spontané
Excelente Tamobyke buen cervicio
Excelente Tamobyke buen cervicio
Estoy muy contento
17 mars 2026
Avis spontané
T16 Tamobyke
I purchased a T16 Tamobyke and I love it, I am very pleased with my purchase and customer service. Thank you.
14 mars 2026
Avis spontané
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