Tamobykesport Avis 

I ordered a Tamobyke as a Christmas gift for my son, and nearly four months later the bike has still never been ridden once.

The bike arrived with two defective tires right out of the box. I immediately contacted Tamobyke support and have now gone through more than 10 emails of back-and-forth correspondence trying to resolve the issue.

I followed every single instruction they provided — inflating the tires according to the manufacturer’s specifications, replacing the tube with the one replacement they sent, and submitting multiple photos and videos documenting the defects. Despite this, one tire still has a visible bubble and the other continues to go flat.

The bike remains completely unusable.

Instead of standing behind their product, Tamobyke has spent months delaying, asking for repeated proof, and avoiding taking responsibility for a clearly defective product.

At this point I have owned this bike for four months and my son has never been able to ride his Christmas present once.

If this issue is not resolved immediately, I will be filing formal complaints with consumer protection agencies, the Better Business Bureau, and pursuing a chargeback with my credit card company. I will also continue documenting this experience publicly so other customers understand the risk of purchasing from Tamobyke.

Buyers beware — if you receive a defective product, do not expect Tamobyke to stand behind it.

Shipping takes way too long. Temu is faster.

Very fast delivery! This Tamo byke is legit and is solid as a rock, not a cheap very well made.
Love it!!!!!

This bike has been a great experience and worth while I enjoy it and couldn’t be happier !!

Fast shipping reliable and good quality

Their customer service is very helpful and very attentive to my problems and helps me solve them haven't had customer service like this in a very long time excellent service especially for the bike will continue to buy bikes from them and parts.

Good support team helpful with returns in a timely manner. Highly recommend.

Great machine

Horrible customer service ! received bike and does not work at all.. won't turn on. Spent 6 hours going through everything to make sure all was connected properly to no avail. emailed customer service and after several back and forth, waited 3 weeks for a new display module to be delivered... No improvement !! Requested a refund as did not want to wait 3 to 4 weeks each time for a part to be shipped for replacement. Requested to return / refund bike to company to which have had numerous back and forth emails that now packaging was not sufficient. After package was professionally package ... BETTER than when it was shipped to us, still denied to return bike due to packaging. Called phone number over a dozen times with no answer during China business hours. Finally reached a person at 1 a.m. China time who said they would definitely have someone call me... no call back... only and email to tell me that packaging was bulging an to see example pics.... which were the SAME condition as the pictures sent of our professionally packaged return. They are using every excuse as to not refund and now have an $$800 paper weight as it is completely useless !! DO NOT BUY FROM THIS COMPANY... I invite them to contact me back still but very doubtful but will update should any resolve take place...

Delivered on time and working neatly for over 2 weeks now.

Great quality bike and customer support is outstanding

I’ve ordered my replacement key on January 5th. It’s February 9th tracking ingo hasn’t updated. 2 weeks after I ordered the key they called me and said they needed the key code I called them back and gave them the key info at this point I thought everything was good to go. Around February 1st I’m thinking where my key smh I contacted them and they said they’ve been waiting for the code still. Emailed back and forth and they do have recollection of talking and say we will expedite the process. Still nothing. I deal with better Chinese companies through WhatsApp with then these people. It’s rediculous still no key btw

Second bike purchase. This one was missing a screw for handlebars and the front light was broken and bracket bent. Sent photos requesting replacement with 24 hrs but 5 days later don’t have any confirmation they will send replacement parts. It seems as if they are trying to get FedEx to pay for it or something. Just wish they would send replacement parts so my son can ride his bike.

Best bike at this price point on the market. ( I’d put it against the best TBH).

Ordered an E-bike from here based on Amazon reviews. Delivery was quick and the bike was good quality. Size was as described for 12 yr old boy height. It was packaged well for such a heavy and large item. So far the bike is working well and we were able to just maximum speed to 15mph since it’s for a child. Would buy again.

They was great customer service and I felt like they cared about my problem. They were really helpful.

this is the only response i got from 8 emails and i still do not have a resolution??????

Was at first skeptical about the purchase after a month of research on about 50 ebikes I choose the v29 pro and boy i was happy i made the best choice at this decent price range with hydraulic brakes which are very good if not the best and at 6feet weighing 270 this bad boy rides me like am a feather in the wind ,very powerful ,I call it the little monster lol . Delivery and packaging was a breeze and tamobyke customer service where top notch with response. In all i think the v29 is very durable and reliable, I use this for daily commute and got heads all turning in my jersey city . Just Buy it , trust me u won't regret it . Happy New Year .

I must say that this company is awesome, I was a little hesitant at first but they have done everything to gain my trust...Thank you Tamobyke!!!