The Bristol Residential Letting Co Avis 

Bristol residential letting company were amazing throughout.

The process of viewing and securing the flat was quick and easy, with fast responses from the team.

Once we were in the property, the property manager was extremely nice and helpful, resolved all issues quickly whilst keeping us up-to-date with anything going on within the building.

Overall, Bristol Res were a pleasure to deal with.

Viewed a property, the lady showing us around ( holly) was lovely , professional helped with any questioned that was asked.
We expressed how much we liked the property and mentioned that it was an urgent move due to soon having to leave our current property. Holly seemed hopeful & effectively made it feel like we had a chance and we were sure that we wanted the property, holly had said to email her if we wanted the property.
We emailed immediately as the home felt the perfect place for us and our family. We was told Monday (holly) wasn’t in so she would be in contact Tuesday. Tuesday we contacted and was told that unfortunately holly wasn’t in again so the branch manger would contact us himself just to give a little update. We didn’t receive a phone call. Wednesday arrived and we contact again and was told once again the branch manager would contact us soon as “he had nothing on” to which we still received no call or email.
This feels like we are now being passed off or “ghosted “ most likely due to receiving benefits in which we most definitely pass the income criteria as (holly) had said at the viewing and so did another person we spoke to before we booked the viewing.
We found that all this company did was cause more stress at an already stressful time. Absolutely no communication and to be made to feel unimportant.

We rented with Bristol Residential for the last year and found them easy and professional to deal with. Phebe, our property manager, was very helpful and really supported us with any issues or questions throughout the tenancy. Having had a number of landlords and agents in the past, we can happily say Bristol Residential have been the best to work with.

Excellent support from our agent Greg at all times. From the beginning of our tenancy to the end, everything was easy and convenient.

As a landlord with two properties, I have used a letting agent for the first time after many years of managing my own lets. My local office is Southville branch. Initially, my dealings with with Branch Manager Josh Box and, more recently, with my Property Manager, Emma Vincent. I reached the stage where I no longer wanted to deal with everything myself, from advertising properties and reviewing tenant applications to handling the day-to-day running of property. I have been meaning to leave a review for some time, but I felt it would have been too easy to do so after only a few week and simply say that everything was good. I needed to road test first! Other landlords will want to know about the benefits and challenges that arise when using an agent for the first time and I believe these things can only really be addressed after several months working together. Let me first talk about Josh, he has always made himself available whenever I have needed to speak to him, even one occasion when he was on leave. If he is unavailable, he invariably gets back to me quickly. He is what I would call a straight talker, which I appreciate very much. When I ask a question, I get an answer, even if it's not necessarily what I want to hear, he tells me what I need to hear. I very much value this about him. That said there is usually room for discussion and negotiation, unless something is dictated by legislation or company policy, there is a frank and constructive conversation to be had. Josh clearly knows his profession, which is exactly what I would expect, but what stands out is that if I ever question something, he is more than happy to look further into it and come back to me. Josh has been very kind to me, my 1st let didn't go quite according to plan, he regularly kept in touch and did everything he could to help. Now to Emma, I was delighted to be assigned Emma Vincent as my property Manager and met her quite early on after she took responsibility for my properties. I have complete confidence in her ability to manage them in the best interests of both myself as landlord and my tenants. As a landlord, I wan't my properties to remain well maintained, looked after and cared for. I have already seen examples of Emma achieving this in a way that benefits both landlord and tenant. She has developed a positive relationship with tenants and is readily accessible when issues arise. Sometimes matters can be resolved without my involvement and, when they do require my attention, I receive a prompt update explaining the issue and the proposed solution. The level of communication and responsiveness is exactly what I was hoping for when appointing a letting agent. One of my properties was already being managed by Bristol Residential and when a second property became available to let, I specifically requested that Emma manage that property as well, even though it fell outside of her normal territory. That request was based on her professionalism and ability. If there is one aspect of the service I am less happy about, it relates to the rent protection policy Goodlord. The overall cost of the product was more than I anticipated due to the addition of VAT because it is treated as a service provided through the company, with Bristol Residential as the policy holder rather than me directly. I had assumed and wrongly so, that this insurance policy would be VAT free. To be completely fair, I discussed this with Josh and the VAT element was clearly covered within the company T & C's. In hindsight, it was my responsibility to read these fully before proceeding but I was disappointed, perhaps naively so, to think that I was quoted the cost price of the Goodlord policy without any commission on top. However as this particular policy cannot be purchased directly by a landlord, only through an agent and the company is the policy holder I am assured that should I ever need this (hopefully not) that Bristol Residential do all of the work for me and of course this is a massive bonus. That said this is an optional add on and entirely the choice of the landlord, who has the option of buying a different policy elsewhere. The fact that the letting agent, Bristol Residential would deal with any administration and claims process is a benefit I recognise. Importantly, this issue is not a reflection whatsoever on Josh or Emma, both have been open, professional and straightforward in their dealing with me. I have included this point because I had totally overlooked the VAT on a service thinking it was just insurance and I believe a review should reflect both positives and negatives. The overall feeling I have is that my properties are in safe hands and I want to thank Josh and Emma for their commitment to both me and my tenants.

Was with Bristol Residential Lettings for 3 years and have no complains, always prompt with any issues and just generally really easy to deal with!

I would not even rate it 1 star, the property manager SH, has lied on several occasions and made us out to be the bad apple for just bringing up problems, dont trust the company I am glad I am away from them will be going to social media to warn people, stay clear.

Amy recently helped me with my new tenancy agreement and I cannot praise the service highly enough. The process was made simple with a fast turnaround. Her continued support has been greatly appreciated.

I’ve been with Bristol Residential for many years always excellent service and any problem that might be dealt with immediately would recommend anyone

Amy supported us during our tenancy and she was brilliant - quick communication and always reliable!

From my first point of contact, on the recommendation of the Baltic Wharf ManagementCompany, I have been promptly and efficiently assisted with the letting of my property. Every small detail has been attended to, with willingness and charm. I am delighted to offer this endorsement of the company.

I have been very impressed with my experience from The Bristol Residential Letting Co! I had to go through a tenant swap whilst being extremely busy at work and my property manager Amy made the process as stress free as possible. Thank you!

Everything was really smooth from start to finish. Emma was super patient with me and all my questions - she’s great! Really appreciate the process and flow of taking on the tenancy in my new flat.

Not the cheapest but likely worth it. Smooth process to find tenant. Professional, contactable, very happy with service.

We lived at one of their properties for two years, and we couldn’t have asked for a better experience. Our property manager, Andy, was absolutely fantastic. He was always incredibly helpful, responding quickly and effectively to any issues we raised. Communication with him was always clear and professional, which made renting with them a stress-free process. Overall, it was an amazing experience, and I highly recommend them.

Tomasz

Rayan was very professional and straightforward. I am very satisfied and rate his work very highly. I 100% recommend him.

I have used Bristol Residential before and they never fail to deliver.. effective, prompt and professional service.. have recommended them before and would do it again

I had great experience with Bristol Residential Letting co.... Very professional at all times, proactive, good communication and all issues resolved with efficiency! From a landlord perspective, I received great service and the team was very human and great to interact with. I also felt they care about the tenants and their wellbeing, which is really nice to see!

Amy is always extremely reliable and responsive. Very grateful for all your help!

I’ve had a lovely experience with Bristol Residential Letting! Steph has been managing our property for a few years and she has been very efficient and is proactive to get an issues sorted. Very professional and helpful! Will ask for Steph again in the future! Thanks so much!