BritBoxUK Avis 992

I contacted Britbox 9 days ago regarding the issue of it no longer working with Chromecast. They replied promptly with this:

​"Really sorry to hear you are having some issues with casting.

We will pass this issue along to the tech team.

What details we need for escalation:
- When you first noticed this?
- Has the issue always been there or has it previously worked?
- Content affected? e.g. all content or specific shows?
- Chromecast model number?
- Phone/tablet make and model number?
- What is the software version of the device? e.g. IOS version or Android version?
- Google Home app version?
- BritBox app version?
- Do other streaming services work fine? e.g. iPlayer, netflix etc
- What are your network speeds? (link)
- Do you use a VPN(virtual private network)?
- Do you connect via wi-fi or mobile data?

I hope this helps, if not please get back in touch with the details above so that we can escalate this further."

I haven't replied as the long list of questions made me feel a bit like I'd been set a piece of homework! Am I being lazy by not trying to find out what's causing 'their' issue or is this really the only way they can determine the cause?

Routine connection issues with chromecast, nonexistent tech support. Service is unusable, avoid

Doesn’t cast anymore ,complained no result.
Unfortunately I have paid annually in advance

Britbox no longer casting via chromecast! Hasn’t worked for a week. Britbox ‘help’ say they’re aware of it; may be they should fix it instead of just being aware.

It's no longer possible to cast to Chromecast. They acknowledge that it doesn't work but don't seem to want to do anything about it

Britbox took money from my account even though I never authorised them to do so. Unlike any reasonable company who would look into the matter, offer an apology and then a refund I've had to go via my bank who is conducting an investigation as Britbox say that fraud is nothing to do with them - even though they are the ones benefiting from stealing money from my account. Avoid at all costs

Now 6 days without Britbox as it fails to cast to Chromecast. This problem has occurred previously on several occasions. Their website fails to mention any issues, which isn't helpful. Will not be renewing subscribing.

I am unable to cast Britbox via Chromecast this last week. I contacted Britbox and after doing all they suggested they have referred it to their tech department - that was 3 days ago and I've not heard from them since. This app has continual technical issues

Just awful, the only streaming app that constantly buffers, it’s slow to load, it keeps logging me out then it says my password is incorrect when it isn’t . Almost unusable , it needs sorting otherwise it won’t have any subscribers.

The content of fine but the app is so clunky I won’t stay long. You’d think with all the negative reviews they’d do something about this.

Availed myself of a so called 7 Day Free Trial only to discover on the second day Britbox without my permission or knowledge accessed my bank via iTunes and removed £5.99 and that is THEFT!!
In addition the app which is about as useful as a chocolate fire screen will not cast shows to my Sony Bravia TV
Every other app YouTube etc casts without issue but this crap Britbox one displays this message “Chromecast Receiver failed to stream content”
There are no issues with my Chromecast and when I contacted their equally useless Customer Service some idiotic halfwit called Chris blamed everything but their app and as for removing my money illegally he said take it up with Apple or your Bank

AVOID THIS AWFUL PLATFORM AT ALL COSTS AS THEY ARE THIEVES!!! If you see the Free Trial don’t use it they will steal from your bank
The amount of Red One Star Reviews here just sums Britbox up and if I could give 0 Stars I would

Truly DISGUSTING behaviour

My review is not about the app but the content. Whoever, is repsonsible for one of the biggest TV archives in the world being so woefully mismanaged does not realise what a fantastic opportunity this is to dig deep into the archives and dust off some rarely seen classics. Instead we get more than 50% films with every new update and TV series which are on DVD or have been available on multiple streaming sites!!

Had issues with the app. Had to restart or reinstall the app before using. After some investigation where they asked me the same questions several times, they sent me to phone manufacturer, phone manufacturer sent me back to britbox, only app I have this problem with is britbox, britbox can't find any solution. No refunds offered despite the issues impacting my use. After 42 emails going both ways, they finally offered to cancel the subscription and refund the month. Other streaming sites offer better content and more reliable. Don't risk wasting your money on britbox

Great programs but I have never used such an awful app (amazon firestick). Slow, buggy, crashes every time I load it for the first time. Subtitles always seems to match the background colour so are unreadable. When I close a program and reopen it, it tries to the oldest episode I hadn't finished watching. Constant buffering.

I watched Series 1, Episode 1 of "Home" and enjoyed it so much that I wanted to show it to my wife. We were unable to access this Episode 1 again. The software kept forcing us to Episode 2. I have never had this problem with other paid streaming services.

The content in BritBox is really good, and fills the niche that neither Netflix or Prime are interested in covering, namely classic British comedy and drama. But, and it's a big but, the app is truly awful. Constant crashes, flaky offline viewing, poor UI, basic functions not working, and even really simple features like automatic bookmarks often don't work. Trying to remember where you got up to is a real obstacle to enjoyment! So BritBox, great job on the selection of content, but to keep /expand your subscriber base you really need to now focus on the experience. Before it's too late, because once someone leaves your platform you'll NEVER get them back. And that's something I'm close to having to do because of all the faults.

Where do i start this is one of the worst apps i have used, does not remember from were you was watching. When you Click on a episode it just exits the app.When i contacted them same excuse they gave have you reinstalled the app, what if you can count 50 times no joke lol.
All my friends in the area have the same problems, when you can use free streaming apps that do a better job.
Didn't even want to give them one star.
date of experiance every time i use the app.

My experience seems to match everyone else's: Good line-up of content (though no kids content), but an unusable platform that constantly drops out and blames my WiFi connection. I won't be resubscribing. What rubbish from a joint BBC/ITV venture!

Still billing 5 months after cancelling, they send emails to my account but then say that address does not exist when you try to get money refunded.
They acknowledge that the subscription was cancelled before the trial ended.
Bank refund the money every month but can't stop the DD so endless calls every month.

We love our BritBox subscription. A wide array of fantastic stuff. PBS quality, lots of things came from PBS, or will eventually find their way there. Great mysteries, comedies, suspense, historical stuff and just fun stuff like old series that those of us in the US haven't seen. Unlike the majority of old US shows many of those are really well written, acted and generally timeless. We have most of the top services: HBO, Stars, Showtime, FX, Netflix, Hulu, Amazon Prime TV, Sundance, Apple, and Acorn and BritBox are my all time favorites. I think the price is reasonable for what you get. I tried one of their free trial weeks and have subscribed the last 3 years.

My only complaint is the buffering, it can be bad at times. Wish they would do something about that as shows can hang up and you have to keep exiting and wait for the issue to pass. That doesn't really happen with Acorn, maybe once in a while. Additionally, the sound can be super low. So sometimes we need to turn off the AC to hear some shows.