had a highly distressing experience at The Gardeners Retreat restaurant today. We were served at 3:50 PM, but the counter staff failed to mention that the restaurant closed at 4:00 PM. Had we been... Voir plus
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Arrived with my family on Sunday, as the kids wanted to visit the place again. Unfortunately, the experience at the restaurant was disappointing. The trays were dirty, and I waited around 20 minu... Voir plus
L'entreprise a répondu
Bought a 6 seater garden set at the end of April and it’s already showing signs of wear and tear which are not typical to only light use. This company were not prepared to do anything about this af... Voir plus
L'entreprise a répondu
My recent visit to the Alton centre ,Wickford, I had problem with a transaction there ,and a few members of staff assisted ,were so helpful and went above and beyond to put things right ,Denise ,Gar... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Jardinerie
- aussi dans
- Restaurant britannique
Écrit par l'entreprise
British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.
Coordonnées de contact
Royaume-Uni
- www.britishgardencentres.com
2,7
Bas
276 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Relaxed cafe, Good Products, Lovely staff
We found the cafe relaxing, the staff really helpful and pleasant.
The gardening products we were looking for were easy to locate and at a good price.
The plant sale prices were also good value and healthy having clearly been looked after.
24 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Neil,
So glad to see our team makes your visits enjoyable! We take pride in keeping our plants happy and healthy so that they thrive in your gardens too!
We hope to see you again soon,
Kind Regards.
Miserable unhelpful staff
Miserable unhelpful staff. Staff avoiding customers.
13 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Morning Mandy,
So sorry to hear about your experience in our centre. Can we ask that you email in with reference to this review with which centre you visited so improvements can be made. Our email is enquiries@britishgardencentres.com.
Kind reagrds.
Afternoon tea…
Just been to the restaurant for afternoon tea, although the food was nice I was quite disappointed about having to pay full price for our cappuccinos as expected to pay for upgrades as it only came with filter coffees but not full price for them.last time we had afternoon tea here we were allowed to have cappuccinos in with the price and free top ups.so instead of the £59 it should have cost it ended up being £74
24 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Morning Marion,
Thank you for your feedback with our afternoon tea, we take these comments to heart for vital improvements to everyones experiences. This will be passed onto the relevant teams.
Kind regards.
Centre very well stocked
Centre very well stocked - assistants pleasant and helpful. Restaurant refurb superb new tables and seating excellent - quick service wide choice of food. We visit usually around once weekly - wouldn't go anywhere else.
24 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Robert,
Thank you for the review, so glad to see our team makes all of your visits welcoming and enjoyable! We hope to see you again soon.
Kind Regards.
Réponse de britishgardencentres.com
Good Afternoon Florence,
So sorry to hear about your experience with our Plants. We strive to get the best value and quality plants from our suppliers and its sad to see this let down. Your feedback will be passed across to the appropriate team.
Kind regards
I frequently visit your restaurant in…
I frequently visit your restaurant in Braintree which is excellent but wish that you would change your menus as am getting fed up with the same things. I appreciate that this is not easy.
16 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi,
Thank you for your review, so glad to see you enjoy visiting often!
I'll pass your comments across to the Restaurant team to help keep the menu fresh and exciting! We hope to see you again soon.
Kind regards.
Went to Kingston Sussex
Went to Kingston Sussex. The tables were sticky( I cleaned them myself with sanitiser) the windows were filthy you could hardly see out of some, and one member of staff smelt so badly it permeated throughout the restaurant.
Couldn’t find a manager to point these criticisms out.
21 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Afternoon Janet,
I'm sorry to hear about your experience in our garden centre. Your feedback and unpleasant experience will be passed across to the relevant management team so that this does not happen again. Your feedback is invaluable and this will be improved upon.
Once again, terribly sorry about your experience. I do hope you will try the restaurant again in the future.
Kind Regards.
I found exactly what I needed and the…
I found exactly what I needed and the delivery time was exceptional
22 juin 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Jan,
Glad to hear it! We hope any future orders are just as smooth.
Kind Regards.
Prompt service
Prompt service, delivered to our daughter in law who was made up with the gift voucher, will recommend.
As an aside, I don't want to be bothered with signing on with this or that nor codes and so on, etc, I just want to leave a review. This spoilt an otherwise good experience.
15 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Thanks for taking the time to leave a review, Ian. I completely understand. All our emails have an unsubscribe link you can click at the bottom. Alternatively, feel free to send us a quick email on enquiries@britishgardencentres.com and we will remove you from our mailing list. Thanks again.
The gift card came in plenty of time…
The gift card came in plenty of time Soper and efficient will definately use again
21 juin 2024
Avis spontané
Réponse de britishgardencentres.com
Really pleased to hear, Paula! Thanks for taking the time to leave us a review. All the best.
Bought some lovely plants to add a bit…
Bought some lovely plants to add a bit more colour to my garden from the great display on show.
4 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Robert,
We strive to keep our plant sections happy, healthy and diverse so that any garden can flourish in all colours.
We hope they continue to thrive in your garden,
Kind Regards.
Plenty of choice with quality plants…
Plenty of choice with quality plants and friendly assistants
3 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Carol,
Thank you for your kind words to our team. We always aim to keep out plants happy, healthy and in a great selection so that every garden can flourish.
We hope to see you again soon,
Kind Regards.
Marketing guys ahead of the market.
Went today, to buy some trays of veg plants, following on from an email received on Monday saying they were to be in stock from Weds 10th. Asked a member of staff who, after contacting a colleague, said they were due this week, but did not know when. Wasted journey.
10 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Afternoon Elaine,
So sorry to hear about your disappointing experience, your feedback will be passed across to the team for improvement.
We do hope you'll still visit us again in the future,
Kind Regards.
Purchased what I wanted at a sensible…
Purchased what I wanted at a sensible price
10 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Jay,
Thank you for your review, we strive to keep our shelves and products diverse so that any and every garden can flourish.
We hope you pop in again soon,
Kind Regards.
Visited the gardeners retreat at disgruntled of grendonNewton…
Visited the gardeners retreat at Newton Regis have been before and had a great meal and staff lovely. However went today got there at 16.00 as opening times stated as last orders at 16.30. The lady in the cafe stated it shut at 4☹️last orders 3.30. Very disgruntled as all the signs and website state it’s open until 17.00. We had travelled a distance to get there. Please can the website and signs be changed it’s so frustrating and disappointing. I would like to know when the times changed.
10 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Afternoon Mandy,
Thank you for your feedback. Sorry to see your disappointing visit and trip out to Newton. We have passed your feedback on to the Area Restaurant Management team for amendments instore and online to be made.
We do hope you will give Newton another chance in future.
Kind Regards.
Summer plants
Very good selection of plants, excellent displays & value for money
Lady on the desk very friendly, helpful & polite extra bonus was the 10%off everything
6 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Janice,
Glad to see you enjoyed your time at our centre, we strive to keep our plant ranges diverse so that every and any garden can thrive.
We look forward to your future visits,
Kind Regards.
I went for lunch with a friend
I went for lunch with a friend. It was a great venue and the Carvery was very good.
10 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Hi Trudy,
Thanks for sharing your kind words, it's great to see our Carvery thriving and bringing people in!
We hope to see you again soon,
Kind regards.
We love going to the restaurant ,the…
We love going to the restaurant ,the food is fantastic especially the carvery.
The staff are very friendly and our grandchildren love playing in the soft play area.
Its unlike any other garden centre, its brilliant and we love going there.
6 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Morning,
Thank you for your kind words, I'm glad to see your visits are always brilliant. We strive to make our centres enjoyable for all ages with our soft play and its great to see your Grandchildren enjoying it!
We hope to see you again soon,
Kind Regards.
Loved it had afternoon tea it was…
Loved it had afternoon tea it was perfect love walking round the garden centre loads of new stuff well pleased
9 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Morning Lorraine,
Thank you for your kind words, glad to see you enjoyed our fresh afternoon tea. We are constantly bringing new ranges and plants in so keep an eye out - we hope to see you again soon.
Kind Regards.
It’s got everything I could ever want or need
Brockworth Gloucester….Always well stocked with a great choice of plants, pots and all the garden equipment and necessities that you could possible need. Very knowledgeable staff and so friendly and approachable. The cafe is a great asset. Always get my bird food from here as it’s a very good competitive price and a great choice of bird feeders. Particularly love the separate shop for ‘all things’ needed in the garden, solar lights, furniture and unusual things to beautify one’s garden. It’s got everything I could ever want.
3 juillet 2024
Avis spontané
Réponse de britishgardencentres.com
Good Morning,
Thank you for your lovely comments, we strive to keep our shelves stocked high with a great variety to keep everyones gardens in top condition.
I'll pass your kind words onto the team at Brockworth and we hope to see you again soon.
Kind Regards.
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