Browne Jacobson Avis 

My experience with Browne Jacobson LLP has raised serious concerns about professional independence, conflicts of interest and accountability. The firm’s involvement with the TRA where they investigate professional misconduct cases makes the concerns surrounding its own conduct particularly troubling.

In our case, concerns arose over the firm’s connections with the same local authority whose maintained school staff it was expected to investigate, alongside the apparent failure to address notifications raising professional and ethical concerns. These circumstances raise legitimate questions about impartiality and whether those concerns were properly considered.

The firm promotes its achievements and commitment to supporting disadvantaged people. Yet, from our perspective, its approach to objections and its conduct in proceedings affecting a young child have felt profoundly at odds with those values.

Matters became even more concerning when escalation to the firm’s Head of Compliance revealed his previous senior-level involvement with the Solicitors Regulation Authority. That background does not itself establish wrongdoing, but it makes transparency, independence and a credible response to the concerns raised all the more important.

A firm’s reputation and awards cannot substitute for demonstrable integrity, independence and accountability. Where a child’s education and future are at stake, these standards must be upheld in practice, not merely promoted in principle.

Absolutely shocking service. I am currently in the process of selling a house which I bought 18 months ago. I am currently unable to complete the sale because this company failed to file a DS1 form to enable the land registry title to be transferred into my name 18 months ago. My solicitor contacted them in January to request that they process it as a matter of urgency. They were the solicitor acting on behalf of the vendors when I purchased the property. They filed the document in February but they dated it incorrectly so it was rejected by land registry. They then did absolutely nothing for 2 months, despite being chased by my solicitor persistently. They eventually filed a second DS1 at the beginning of April, which was still dated incorrectly. This has now been rejected by land registry again. So 4 months on, and I still cannot sell my house, thanks to this company. Quite how they think any of this is acceptable is beyond me. I purchased the property in good faith and as the owner, I should have the right to sell whenever I wish to. However, thanks to this incompetence and couldn't care less attitude of this law firm, I can't, despite the fact that I have a buyer, who has also completed all searches, surveys and due diligence and paid for these services, in good faith. Entirely inadequate and unacceptable service.

Spoke to a receptionist today and she was not helpful at all. I do not know how things work so I was trying to get more information, thinking that a law firm could give advice regarding legalisation of documents or they could sign post us when necessary. All the receptionist did was being so quick to say we do not provide that service. I tried to ask more questions to see if I could get more information. All she said was the same thing. Disappointed.

I have been on the receiving end of some of the most poor behaviours from their solicitors. Not only have they been insulting, but they have been extremely unprofessional with regards to getting back to me. Shocking organisation and I would not of the use them or encourage anybody to use them