Bott and Co Solicitors Avis 

Had a nice conversation with them

He was patient with me when I was explaining the non-fault accident and was professional in answering all the questions I asked. It was nice talking with you and I hope the claim will be later successful

This is my 3rd 1-star review of this shambolic law firm.

Check my review history for a detailed breakdown of previous complaints and engagements with this firm.

This review was prompted by Kelly Sykes (OIC Claims Handler) not responding to my email for 10 days. I forewarned Kelly that if a response was not reasonably received, I would be forced to post a 3rd 1-star review, as it is evidently the ONLY way to get anyone from Bott and Co to respond.

This has been dragged out for 17 months.

In summary:
Bott and Co were appointed to me by my then car insurance company (One Call) following a non-fault car crash.

Following this crash, I was provided three 15-minute physiotherapy sessions (the 3rd being acupuncture, which was ineffective). These were supposed to be recovered from the third party's insurer, and I also had BTE LEI (Before the Event Legal Expenses Insurance) to cover all legal expenses."

Repeatedly, Bott and Co have tried to make deductions and charges, despite evidence and an agreement by David Bott himself (in emails sent to me on 16/12/25 and 24/12/25) confirming there would be no deductions from my claim.

On 01/10/2026, I was contacted by Kelly Sykes informing me that the other party's insurance had agreed on a settlement amount and asking if I would like to accept, minus:

- Physiotherapy costs: £485.00
- ATE Insurance Premium: £44.80

Nine months later, Bott and Co are applying charges again.

They are either severely incompetent or deliberately re-applying these unauthorised charges in the hope that I will mistakenly agree.

I have meticulously documented all correspondence including 28 emails, 4 telephone recordings since May 2026 with Jessica Healy, Kelly Beaumont, and David Bott, as well as the emails where I was asked to remove my previous 1-star review, all of which are fully prepared for submission to the Legal Ombudsman.

Great help and very clear and polite when explaining each step of the process. Highly recommend

We had a smooth and clear conversation in a fantastic and professional manner with Shakeel Baderoen.The way he is so respectful,I wish to speak to him again. Thank you

Very helpful and easy to talk to happy with the out come of the phone call, staff are very polite and would recommend the service

Ridhaa De Long was amazing. Was in a car accident with my husband at the weekend. And have been in terrible pain. He spoke calmly explained everything and was very kind and friendly and put me at ease. Never been in a accident so all has been very overwhelming. Just wanted to say thank you for everything.

Avoid, avoid, avoid. Terrible communication and almost no support. I sent 10–20 emails trying to get answers, and they only finally called me when everything was signed and nearly finished. They just send documents for you to sign without properly explaining anything or helping you. At the beginning they wanted to charge me 35% + VAT, but when I said I would go somewhere else, they reduced it to 25% + VAT. Very disappointing experience.

Very profesional. Happy to have registered with them.

i would like to take a moment to express my appreciation for the excellent support I received from Meghan.

it was extremely helpful, professional, and patient throughout my interaction. She listened carefully to my concerns and provided clear and effective solutions. Her positive attitude and willingness to go the extra mile made the entire experience smooth and stress-free.

Shakeel was kind and attentive, and the conversation with him was very positive and informative.

Sahara is a lovely and kind person who has been very helpful throughout my claim. She is professional, caring, and always does her best to help. I really appreciate her support and the excellent job she has done. Thank you, zahraa! ❤️

Great service, prompt communication, I highly recommend Bott and Co Solicitors, very professional and friendly staff!
Thank you for your help, hat off to you!

I have never submitted a claim with them to the airline that cancelled my flight. They keep sending me requests for my permission or signature to act on my behalf and I never asked them to act on my behalf in the first place. This is a total scam and I want this dismissed. I never gave them any information other than an inquiry with flight-delay.co.uk to see if I would be eligible based on my situation. I never requested anyone to submit any claim and I will contact the authority on GDPR if this isn’t addressed IMMEDIATELY.

Faith was very understanding and empathetic during her call. The information was clear and she answered any questions I had.

Iza was great suport

It was really professional and understanding and taken the time and care with me by Faith Fischer she’s a credit to the team thank you again

Great service provided and Tharwah Minnaar was a great help.

Excellent service from start to finish