Bott and Co Solicitors Avis 

Flight delay claim, they handled it perfectly.

Quick and efficient

I am absolutely appalled at this company. I was told that Bott and Co were representing me for a motor finance claim and I did not authorise this. During my communications with this company, I have asked on several occasions that they provide proof that I have signed up to their terms. They have sent me a copy of their terms and conditions that has no signature on it and an “authority” form with a signature that does not look like mine. I’ve been communicating with them for many days and I seem to be getting no where. They claim they got my details from a third party that I had allegedly filled out. They cannot provide me with the proof I am requesting. I now have no choice but to raise a complaint with the Claims Management Ombudsman. In my opinion, any reputable and upstanding company would be able to send over what is requested instead of using delay tactics with baseless evidence. They say I’ll owe them money, but can’t provide me with the evidence I require.

I recently received a call from Phoebe regarding my claim, and despite the poor phone signal and the amount of background noise, she remained incredibly patient, understanding, and professional throughout our conversation.

I’ve spoken to several people about my claim before, but unfortunately, many of those interactions left me feeling like my case wasn’t being taken seriously. Phoebe was completely different. She genuinely listened to my concerns, showed empathy for my situation, and took the time to explain everything clearly. Most importantly, she made me feel like she truly cared and was committed to doing her best to help.

The incident has been extremely stressful for me, and after speaking with Phoebe, I finally felt hopeful again. Her kindness, compassion, and willingness to support me made a huge difference, and I’m very grateful for the outstanding customer service she provided.

Thank you so much, Phoebe. I truly appreciate your help and hope everything works out with my claim.

The solicitors wery good explaining everything clearly now win no fee thaks

Faith

Had a great experience with Jesse, he explained every throughly and answered any questions I had. Would definitely use this solicitors in the future.

I had a conversation with a lovely lady who spoke well and had all the information needed and more. She couldn’t do enough, for future reference I’ll pass on the details of this company to friends and family! A very enjoyable experience! Thank you!

Faith Fischer really helped me with my claim and was very thorough with the process

Zain Williams was very helpful with assisting me in the start up process of submitting my claim. I’ve never done anything like this before so was worried going into but but the communication was great and made everything clear going forward.

Shakeel Baderoen was very kind and helped me understand what will happen next for my first accident so thanks to him I will have the help I need to move forward

Mr Shakerl it was very polite and helpful. A very good firm to deal with very pleased.

Quick, responsive and straight to the point while maintaining professional mannerisms, they made it feel like a conversation rather than a robotic discussion. I would one hundred percent come back if I’m involved in another accident.
Faith fischer

Faith was extremely helpful and professional when dealing with my claim, definitely made my day. She should be a therapist

Would like to thank you all for the support!

Shakeel Baderoen was very help and clear in what he told me very professional and easy to understand

Great service

Staff are nice people individually, but their dodgy advice cost me £12,000 and their excuse was that my case handler was inexperienced.

Be careful - they record phone calls to take verbal agreement from you, but then refuse to tell you what you agreed to or what advice you were given. I recommend you record all calls, to protect yourself from this. Don't make the mistake I did, and think they will comply with GDPR requests.

I also didn't like how they are unclear on how much their fees are. Some of their documents say their fees are inclusive of VAT, some say exclusive of VAT. The statements you'll get look like they're written by people without financial accounting experience. It's worth adding these up yourselves, because I found out they overcharged me £750 (but haven't returned this yet).

Bott + Co might be good for simple stuff. If you have low standards and expectations, you might just want to jump on their meat market conveyor belt and just let stuff happen to you. Don't think you'll have their full attention though, so just sit tight and wait for the wheels to grind along slowly.

I have no idea if they are good by industry standards, but I definitely found being hit by a van to be the most pleasant experience in the four years I've been working with them.

Two stars because on a human-to-human level, the people I've spoken to where genuinely nice, but considering they cost me £12k in dodgy advice, I wouldn't recommend them to others.

Update: I've now received the £750 they had overcharged me, but the VAT issue, call recordings and dodgy advice matter is still unresolved.

After a terrible experience with DAMS and ultimately poor communication with the associated Solicitors it was refreshing to speak with Solicitors who only had their clients interests at heart. Meghan from Bott was fabulous, she explained everything and reassured me that although i have to go through the whole process again she explained Bott could assist me. Being the victim of a car accident who is already under alot of pressure stress and anxiety it was a relief to speak with Meghan who had a calming nature about her after such a awful experience.