Bott and Co Solicitors Avis 

Explained everything clearly . Made the process easier for me

I enquired about a flight cancellation compensation claim. But after careful consideration decided to make the claim myself direct to the airline. I emailed Bott & co on numerous occasions stating I did not wish to proceed with the claim. At no time did I sign any letters for issue to the airline. But today received the following email from them.
Dear Stephen Burges,
We are contacting you with reference to your flight claim for U28201 from Gatwick Airport to Skiathos Airport on 27th June 2026.
Your claim has now been presented to the airline and they have 28 days to respond.
Receiving Payments From The Airline Directly
Airlines sometimes pay clients directly, instead of sending us the compensation as we have agreed. That is unfortunate when we have provided a valuable and professional service to you resulting in you getting paid. The airline do this on purpose to cut us out of the process.
We then have to go through the uncomfortable process of raising an invoice to you to get paid the fees we have agreed upfront with you. We'd rather not have to go about it in this way, as we know how hard it is to hand over your deserved cash once you've got a cheque in your hand or the money has landed in your bank. So, we thought it best to raise it with you now so you can plan ahead. If you do receive payment direct from the airline, please do let us know and we'll go about charging you for our service at that point, no more, and no less than you're expecting.
What happens next?
We give the airline 28 days to respond.
If we do not hear back from the airline within the time given, we will contact you to let you know that we are progressing onto the next part of the process.
To allow time for processing, we aim to update you by the 30th August 2026 so don't worry if you don't hear from us before then.
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Did you know?
Here at Bott and Co we also specialise in claims for accidents abroad.
Click here to find out more or call 01625 415 800 to speak to one of our legal advisors.
Kind regards,
Bott and Co

How can they have issued a claim when I have requested them not to proceed and have signed no letters for the claim to be validated.
A very dodgy company steer well clear

I found Bott and Co Solicitors to be very committed to what they set out to do in helping me with my compensation. Had I been trying this on my own I could have given up but they never did. Thank you very much for your help.

Quick and clear experience, they are professional at the job

I had an incredibly intelligent and warm lady called Phoebe Groenmeyer who was highly understanding and supportive of my situation. Couldn’t have had a more friendly and professional at the same time to support me in this difficult situation. Very patient and polite lady.

Excellent friendly staff with patients and are accommodative .

A pleasant and helpful person. We found him efficient .

A pleasant experience… the young lady was very well informed and explained everything in terms I could understand.

Was speaking to Zahraa Jasson
about my injury claim she was extremely professional understanding and had plenty of time for any questions can definitely recommend!

Shakeel Baderoen was very helpful and knowledgeable

The process was made very easy and Tharwah was very helpfull in guiding me through all i needed and what was needed from me.

I spoke with Faith Fischer and I couldn’t of been any happier with how it went, She had made everything easy to deal With and was an absolute pleasure to talk to i did not understand some of the questions and she talked me though them main thing I wasn't rushed with anything very nice lady who knows her job thankyou

Amazing service Jesse thank you so much

Very Clear and Easy to talk to. Went through all information in orderly and clear fashion. My experience with Shakeel was pleasant and he was very helpful with my claim

Guy was amazing ! So easy to talk and understanding 5*

Spoke to Phoebe. Very helpful and amazing service. Gave excellent advice and support

Faith Fischer was very efficient with helping me, was straight to the point and explaining everything clearly and very accommodating and sincere regarding what had happened. Would recommend to anyone!

Phoebe Groenmeyer Thank you so much for your time and for listening to me about my accident.
Very much appreciated
Miss C E Lloyd

Straight forward process with friendly agent Shakeel, who explained everything clearly.

Great experience and good customer care with Zain.He was very patient with me in explaining all the process throughout the whole conversation,warm and polite gentleman.Thank you Zain