Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... Voir plus

Noté 5 sur 5 étoiles

I ordered a care package for a sick relative and I was very impressed with the lovely packaging and high quality of the goods.

Noté 4 sur 5 étoiles

I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

215 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered a Build a Box for my sister’s…

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my emails. My sister was also extremely pleased with her gift which consisted of some thoughtful and useful items. I would highly recommend this company to those looking for something different.

30 mars 2026
Noté 5 sur 5 étoiles

Love the Quality of the products

Love the way you can choose such wonderful products and really personlise the gifts . And such great Quality .
We had a issue where the package got delivered to a hospital but the recipient had been discharged .I am over seas and the team did everything they could to help locate the parcel . Please to say it was and has been sent on. Really go the extra mile to help thank you

27 février 2026
Avis spontané
Noté 2 sur 5 étoiles

Supposed to be a surprise bag

Was expecting a surprise bag it literally is what is shown in the picture a box of matches with writing on for couple to do

23 janvier 2026
Logo de Brown Paper Packages

Réponse de Brown Paper Packages

Thanks for your message, and we're sorry you are disappointed with the product. We have emailed you separately to understand your issue further and with some options to resolve this.

Noté 5 sur 5 étoiles

Excellent selection and speedy shipping.

Excellent selection and speedy shipping.

26 janvier 2026
Avis spontané
Logo de Brown Paper Packages

Réponse de Brown Paper Packages

Thanks for the feedback! we aim to please, and we're glad you had a great experience with us

Noté 5 sur 5 étoiles

Extra mile

Well priced. Prompt postage and beautifully packaged. Made my purchase feel special; thank you 🙏 x

20 janvier 2026
Logo de Brown Paper Packages

Réponse de Brown Paper Packages

Thank you for the feedback. Really glad you enjoyed your experience with us

Noté 5 sur 5 étoiles

Amazing

Very much satisfied, great customer support

12 septembre 2025
Noté 5 sur 5 étoiles

Super quick and great customer service!

My wellbeing box was sent out very quickly. A little mix up at the warehouse meant that I actually received two, rather than one box, but BPP very kindly said I could keep the extra one. I'm therefore going to give it away to someone in the office instead, to celebrate Men's Health Week. Thank you BPP!

9 juin 2025
Avis spontané
Noté 3 sur 5 étoiles

Poor packaging

For the amount I paid. The box was very small so each item just looked unpresentable/thrown in the box. Each item could have been individually wrapped considering I paid for the box and wrapping and so it didn’t look pleasing but cheap. I liked the content available (very nice selection of things to add) but the packaging was very very dull. It didn’t look inviting at all.

28 mars 2025
Logo de Brown Paper Packages

Réponse de Brown Paper Packages

Hi Nishi - thank you so much for your review. We appreciate all feedback. I'm sorry that you felt the packaging was dull. We have tried to ensure our packaging is as eco-friendly as possible and affordable so maximum value lies in your gifts. I'm sorry on this occasion that it didn't meet your expectations. We will be adding further wrapping options in the future so we will take this feedback onboard. Many thanks for taking the time to write us a review. Kind regards Helen

Noté 5 sur 5 étoiles

Great online gift parcel service, ordered a few times now successfully

Very satisfied with their service and gifts. I remember getting their first parcel during the pandemic and since I’ve ordered several packages. The latest one was a success again. This time I ordered it from abroad, and again so happy with their website and how I can choose the items myself. Nice products and a very quick delivery. Would highly recommend this online gift delivery.

23 janvier 2025
Logo de Brown Paper Packages

Réponse de Brown Paper Packages

Hi Saskia - I'm so pleased you have enjoyed sending each and every box. We are thrilled to have your custom.

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