Browns Car Company Ltd Avis 

We came to look at car on Sunday Ben and Tyler were very helpful we brought the car and collected it on Wednesday very helpful and would recommend.

Avoid. Avoid. Avoid.

If you're looking for a stress-free car buying experience, this is probably the last place I'd recommend.

Want a car that doesn't even make it home after collection? You're in the right place. Mine developed a fault before I even made it home. After returning it, I was given a courtesy car that was in a shocking state of repair.

The courtesy car also had tyres that were already heavily worn, according to its own MOT. When one of those tyres failed on the motorway, I tried calling the garage for help but got little assistance. It was only then, while trying to sort everything out, that I discovered the courtesy car hadn't even been taxed. Imagine breaking down on the motorway only to find out the vehicle you've been given isn't taxed either.

With their approval, I paid to replace the tyre after being assured I'd be reimbursed. Spoiler alert: don't expect that refund. Despite the MOT already highlighting the tyre's condition before they handed me the car, the blame somehow ended up with me instead.

As for my actual vehicle? It sat with them for over two months, and they still couldn't fix it. Ironically, this was the same car they confidently assured me was in excellent condition before selling it, despite it not even completing the journey home.

Getting your money back is an endurance sport. Expect unanswered emails, unanswered phone calls, and, on the rare occasion someone does answer, a fresh set of promises about when you'll be refunded. Those dates come and go, but the money doesn't.

Pro tip: The only way I managed to get any response was by calling repeatedly every single day. Persistence seems to be their preferred method of customer communication.

Overall, this was one of the most frustrating customer experiences I've ever had. In my opinion, if you're looking for reliability, honesty, and after-sales support, you'll need to look elsewhere. Save yourself the stress, the time, and the money.

Great car, great service. Really happy with the guys at browns.

great place! tyler was very helpful and kept me updated while the car was going through repairs. very quick process, would definitely recommend!

Tyler was brilliant to deal with from start to finish very smooth process. Would highly recommend. Some really lovely cars

Tyler from Browns car company was so helpful to me finding my new car. Went to a lot of dealers but these were the best. Suffer with anxiety mut the guys really made me feel looked after

Great experience! Highly recommend!

Long post read till end!

I would strongly advise anyone to avoid this company.

Just one week after purchasing my car, it broke down. The red engine management light was on, and that the clutch had been put together using super glue and cable ties (the red engine management light was a separate problem) . This was completely unacceptable and, in my opinion, put everyone in the vehicle at serious risk. The car failed and came to stop on a busy motorway, creating a genuinely dangerous situation.

After reporting the faults, I expected the company to take responsibility. Instead, they refused to provide a refund or resolve the issue. I spent over six months trying to sort things out directly with them, but they showed little interest in helping or treating me fairly as a customer.

In the end, I had no choice but to take legal action. After more than seven months of unnecessary stress, time, and expense, the court ordered the company to take the car back. This entire situation could have been resolved much earlier if the company had acted responsibly and respected its customers.

The experience was incredibly frustrating and disappointing. I would never buy another vehicle from this company and would encourage anyone considering purchasing from them to do their research carefully before handing over any money.

Also, look past the good reviews as these will pressure you to write a good review about them while in the shop as they done with us.

Great experience, very helpful and was happy to help and go out there way.

Would recommend NOT buying a car from here. Sold me a car without completing a single request they said they’d sort on collection. Sold me a warranty that has been totally worthless. Car broke down the day after I took it home (to be told I may have stalled it)
They then kept hold of car for weeks with no communication and lied about saying it had work done at main dealer ship. I’ve now lost thousands on a car that doesn’t work.

Very professional and friendly! Great experience, quick and easy trade in, thank you!

Good and fast service - appreciated
as my old car was about to disappear…

Tyler and his team were kind enough to sort out my vehicle for me efficiently and quickly.Highly recommend Brown's car company in Maldon

Everything fine up to the point of sale, then it all changed after that..
Had to continually chase for documents (receipt of sale, service report etc) -not a disaster in itself but annoying. Then I noticed the brakes were noisy- and getting noisier
Took car to local workshop ( good reputation, I use them already for other vehicles)-turns out ALL the brake discs were worn out/corroded/warped/below minimum thickness etc.) despite having just been MOTd AND passing through their own workshop subsequently. Had them all replaced with new pads at a cost of around £1100. When I approached Browns they told me I should have come to them first and they will not reimburse. Were not even remotely interested in the safety implications, but happy to engage a solicitor to politely tell me where to get off..
They've got a very concise complaints policy procedure, unfortunately doesn't actually mean very much. Have registered my case with the Ombudsman- will find out one day if that's worthwhile or not. On the list of car dealers I've used over the years, this is definitely at the bottom of the 'satisfaction' list by a long way

For anyone who believes they have found the right car with this company, I strongly advise you to reconsider.

Please do not make the same mistake I did by ignoring the negative reviews — they accurately reflect what this company is about.

On 19 December, I visited their showroom to view a Porsche Cayenne. The car was running, but it had multiple issues, including an oil leak. Ricky assured me that all the problems could be easily fixed and convinced me to leave a deposit.

After two weeks, I had received no update, so I started calling him. After numerous attempts, I finally managed to speak with him. At that point, he informed me that the car was not fixable and promised to return my deposit.

Today is 11 June — 6 months since he took the deposit — and I have still not received my money back. Despite this, the same Porsche is still being advertised for sale.

I strongly recommend that if you are considering buying a vehicle from this company, you bring an independent specialist to inspect the car before paying any deposit. Once they have your money, you are not getting it back.

Smooth transaction
Staff are all great and very helpful

Great experience with Browns. No pressure to buy, no upselling. Will definitely use again.

I bought my car today from browns & i highly recommend this car company!
From start to finish i had a great service.
Tyler was very helpful and chatty! I arrived 10 mins before close and tyler still was very friendly and showed me around a car.
From then was a smooth and quick sale , the finance was all dealt with seamlessly and im extremely happy with how everything was handled.
A fresh mot and service and car was cleaned wonderfully.
Will definitely recommend and buy from here again. Thankyou so much guys

Bought car from Ben, v happy

Great experience in purchasing my new car, thanks guys