Browns Car Company Ltd Avis 

Purchased a car today, the whole experience was a breeze, I was a little daunted by the idea of having to go through everything involved but I couldn’t have been more wrong, Tyler was a pleasure to deal with and made the whole experience easy he explained everything very clearly and took care of all the details. We would 100% recommend Browns as the place to go.

I recently purchased a 2011 Mercedes C Class from Browns. I traded in my old car as part of the deal, and for peace of mind, I took out one of their service plans. The Sales team were very friendly and helpful throughout the purchase, which made the entire process stress-free. Unfortunately, within two weeks, the car developed intermittent issues that did not appear during the test drive (these things happen). When I reported the issues, Browns quickly arranged an investigation appointment with their Servicing team and provided me with a free loan car.
Although the car was returned without any issues, the problems reappeared after a few weeks. To their credit, the owner, Ben and his head mechanic, Joe, persevered and went out of their way to resolve the problems. They also provided me with a loan car to reduce any inconvenience while my vehicle was being fixed.
When I got it back, I was thoroughly impressed by the quality of the work under the plan—it felt as if I were driving a brand-new car. The way a company manages challenges is a true measure of its reputation, and Browns demonstrated professionalism at every stage. Overall, it was a very positive experience.

Not such a great experience for us. In good faith we put a £100 deposit on a car and then went and viewed it the following day. On viewing the car it wasn't what we wanted. We paid the deposit on the 19th October. We still have not been refunded the money despite calling them at least 6 times. They have now had our money for over a month.

Great company very helpful very happy customer 5☆service highy recommend.

After purchasing a car at the end of July 25, being told it would be serviced before collection, it wasn't car had little to no oil in the engine which is dangerous to say the least. Told at the time the V5 ownership log would take 6 weeks to arrive. After 8 weeks we contacted the garage to be told" oh I can sort this for you", indicating it had not even been processed yet. More time waiting then I called again, oh yes I will get this sorted, send me the V5 pictures of what we gave you. So I did, no one even had the courtesy to reply to my message. So I called DVLA who confirmed Browns had NOT processed a change of ownership for the car, so we now have to pay to get the V5 which should have been free. It was also advised the V5 slip we sent to them was not the current one for the car. Absolutely ridiculous! My google review was responded to, again they didn't even read that properly as replied they had processed the tax form at their expense, not what we were needing. Car was taxed and insured before driving it away obviously. Avoid this company at all costs!

Second car I have bought from brown’s. Guys done everything ask on the car

Breach of contract and poor after-sales service – buyers beware

I purchased a Jaguar XF-S from Brown’s Car Company Ltd in October 2025 after being assured in writing that it would come with a full service, new MOT, gearbox oil change, and a 3-month warranty.

While the warranty paperwork eventually arrived, no genuine service record was ever provided. The only “evidence” was a handwritten note mentioning one litre of oil – no VAT number, date, mileage, or technician signature. This does not meet the standard of a full service.

The company repeatedly promised to post proper documentation, including via phone calls and written commitments, but nothing credible was ever received. I later confirmed directly with Arrow Auto Services, who carried out the MOT, that they had no record of performing any service work. Independent checks showed the oil hadn’t been changed in almost two years.

In addition, the car was sold with an undisclosed crack in the windscreen, which my insurer confirmed was unsafe. Initially, Browns suggested they could “fill it in,” but after I insisted on a proper replacement, they agreed to reimburse my £140 excess – a refund that arrived only after multiple reminders and a formal complaint letter under the Consumer Rights Act 2015.

Despite every effort to resolve things amicably, Brown’s failed to honour the terms of sale. I therefore issued a Formal Letter of Breach of Contract on 27 October 2025, followed by a Small Claim Court action on 3 November 2025 to recover the reasonable costs (over £700) of completing the pre-sale work myself, including the missing service, wheel bolts, and gearbox flush.

What should have been a straightforward sale became a month-long chase of broken promises, slow replies, and incomplete paperwork. The experience has been stressful, time-consuming, and unnecessary, especially given the clear written assurances in the original WhatsApp negotiation, in which the dealer explicitly confirmed that “a full service, MOT, and gearbox service” would be completed before the sale.

Advice to future buyers:

Get every promise confirmed in writing (including who will do the work and when).

Check the MOT history and call the named garage to verify any claimed “service.”

Be wary of vague handwritten receipts — they’re not valid service records.

If anything seems off, act within 30 days under your rights in the Consumer Rights Act 2015.

It’s disappointing that a dispute over such simple matters has led to court action. I bought in good faith, trusted their assurances, and was even willing to settle for a modest reimbursement. Unfortunately, this dealership has not demonstrated the professionalism or integrity I’d expect from a company selling prestige cars.

Really friendly and welcoming staff, they were more than helpfull, no hassle and dealt with quick and efficent, highly recomend 👍

Second car I’ve bought from browns car company. So happy with my new Range Rover

My new Car-Thank You
Getting my car with Browns Car Company was easy and smooth. The communication was very prompt. Very polite customer service. I'm glad I choose Browns Car Company for my new ride. Thanks for making the journey smooth Tyler. I appreciate ☺️.

What a delightful experience!! From start to finish top service and communication all the way through. Will never go anywhere else! They go Above and beyond at browns cars

I had recently bought my car from here and the team were very knowledgeable and professional throughout the sale , any questions or concerns I had they were more than happy to help me , kept me up to date with the sale and was very quick , can’t recommend them enough I will definitely be purchasing again in the near future , thanks again ! - Joel

Great experience from the guys at Browns Car Company, nice and smooth transaction purchasing a new vehicle and part exchanging our previous vehicle.

Highly recommended and will use these again in future

It was well structured and efficient, no time wasted, and very good customer service for the purchase of the car.

I have had such an amazing experience with Browns Cars. I’ve dealt with Ricky, the manager. He has been absolutely amazing with me, so patient, so kind and I haven’t been the easiest customer. Constant questions as it was a big purchase for me and has always helped with everything with a smile and a laugh to calm my nerves. He makes you feel so comfortable the whole time and nothing is ever an issue. He has gone over and beyond for me to meet my needs. I standby the fact that he is the most trustworthy car seller I have ever met. Cannot be anymore grateful if I tried! 1000% recommend him and his boys. You’ll be in safe hands.

Rhi x

Incredible service , would absolutely recommend this company to anyone , very nice people and more than trustworthy, very very happy

Great experience with Ricky and his professional regarding purchasing a car made the whole process very stress free

Ricky went above and beyond to help make our purchase amazing thanks rick

The audi i have bought is a dream come true. Ricky and tyler were amazing

Best car ive ever bought. Coukdnt thank tyler enough for all of his help