Btinternet Avis 

Multiple attempts to resolve login problems have failed despite following all recommended steps: PIN requests, password resets, and support contacts. Each "solution" results in identical error messages, creating an endless loop of frustration.
The recurring pattern suggests a fundamental system failure that standard troubleshooting cannot address. It appears management has capitulated to the dysfunction of their email system rather than investing in proper technical solutions.
When basic email functionality - the core service - consistently fails, it reflects poorly on organizational competence. Customers shouldn't bear the burden of systematic technical failures through repetitive, ineffective support procedures.
Please prove me wrong with actual technical expertise rather than scripted responses.

BT overengineered the security algorithms to a level that does not allow relatively intelligent people to use their service. The STMP servers constantly cause problems while sending emails using various email clients. It seems that BT would like everyone to use their app and website, and . This is absolutely pathetic. Another example of mediocrity winning over intelligence and knowledge.

Supposed Hi-Tech company with twentieth century communications to customers. OK, generally I'm satisfied with BT Email (except being a long term user with thousands of saved emails, but now living in Hull I have no opinion but to pay BT £5 PCM to maintain access to and for continued use of my email account - I seem to think this arrangement was slammed by the Ombudsman years ago but it still continues - plus it generally no longer works on my old desktop PC after trying to connect for hours, yes really hours).
My main gripe though is those odd occasions, maybe every three years or so, when email on my tablet and mobile won't work with a 'session expired' box appearing. Following the instruction to relog in, the App refuses to accept the user account name/correct password. In the panic and with lack of reliable information about whether this is a national or major outage, the tendency is to first delete the App and reload it but when this still fails to accept login details, next the tendency is to try and change password but then being unsure if the new one has been accepted given this still doesn't allow login.
In short, is it beyond the technical ability of BT to either post a clear error box advising that there is a major outage, but that customers should not do anything except wait for it to be rectified, or text something to customers. The 'session expired' error box is both misleading and wrong when used in these circumstances and shows poor customer service care standards that paying customers are entitled to.

Talk21 down. Login the correct password not recognised. Get a pin to mobile nothing received. It's rubbish

My mum passed away recently & I've been accessing her email. Never in my life have i experienced an email platform as dreadful at BT Email - it's slow, clunky - times out all the time. It's a horrible, outdated platform.

WTF is going on with this company`s emailing software?
This system is not fit for purpose, and i am absolutely p**sed off with having to pay for this sh*t.
SORT YOUR EMAILING SYSTEM OUT BT!!!!!!!!!!!!

Bt have been extremely helpful in sorting out our service to a business service. Bt app and email has been good. Could do with one more email address though.

I was on hold for over an hour and I thought it was ridiculous amount of time to leave a long customer on hold for

its just won't work at all, its pure rubbish, something wrong every time i log in

If I have choice I ll give minus 000000 absolutely veryyyyy bad , change password login and logout , login again wrong password, I just bloody charged that stupid BT ABSOLUTELY SHIT

Trying to log in from a new device and seem to be stuck in a loop of silly images to prove I'm not a robot. BT is moronic if it hasn't updated its verification model.Doesnt accept the password I've been using for a year then acts like I'm at fault. Stop the gaslighting and change your cretinous system.

I regularly, and more frequently recently, do not receive emails. It also appears to be random, i.e. sometimes its works from the sender in question, then is doesn't, then it does ?? Very Unreliable !!

For months, the e-mail throws up errors.
"Issues with service, please try again later".
"Failed to save whilst minimising"
"Search request took longer than expected and timed out"
"Invalid Recipient" - when clearly is valid.
Today, a new error message : "Failed to Fetch".
It frequently bombs you out of app midst task - whilst drafting, you cannot save and you lose the draft. Taken to writing elsewhere and copying over and using an alternative e-mail, address. Two stars are for Paul alone who followed up the issue, rang me back and has listened, advised and passed message to Second Tier e-mail Team twice, but to no avail. I have reported issues numerous times prior to Paul's intervention. The service itself has to have 0 stars.

BT email app. Truly a dreadful piece of malfunctioning badly designed software. When using abroad on multiple devices, be prepared for BT security to constantly block your account due “ we have detected suspicious activity”. This then entails resetting your main BT ID and changing all your email passwords on every device, plus password managers. I am now doing this for about the 15th time. BT technical support on this issue farcical blaming various issues; apple mail incompatibility, ditto MS Outlook, but their stand alone mobile app is pathetic. The security problem forces me to stop accessing my bt mails via mail (MacOS) or new Outlook mail (Win11). So while I not want to I am forced to use their standalone app on just my iphone. Other issues: Copy and paste function difficult to do, plus while I have given the app full access to my addresses as I type a name not once does the app auto fill an address for me. I stop here … I am irritated and frustrated beyond belief with this app

Do not use this email service, it is not fit for purpose, every week you have to re-login then your password is rejected then it a prolonged procedure using chat lines to have your email re instated, it takes a couple of hours with security questions before you can see your mail.again..you have been warned

I have a problem with my Apple devices and to complicate things even more I am in Australia. Temporarily I have had to use BT web Mail and have been shocked at the terrible non performance of this application, it is totally unfit for purpose. The login process is unpredictable, I’ve had to change passwords, show I’m not a robot, use a PIN number that has no value. I’ve hade my e mail addres closed down twice and when I do eventually get to my emails the site is clunky and unmanageable. BT do not deserve to be trusted with such an important communications tool, let’s hope the EE take over will improve things, I have my doubts. I will not be staying with BT even though the stress and inconvenience of changing my main email address is a very unwelcome propect

NOT SEEN EMAILS FOR THREE DAYS!!!!

WORST EMAIL SERVICE EVER

FIRST it pops up' MY BT EMAIL SETTINGS HAS NOT BEEN UPDATED.'
I've changed nothing so why it came up with that I don't know. VNP?

Log in
'Your login is no longer secure.
Please resecure your account to continue'

So you click on it and it comes up with following

This page isn't working at the moment
my.bt.com didn’t send any data.
ERR_EMPTY_RESPONSE

Worst email service ever

The absolute pits - I was forced to give one star in order to leave this message.

I think the problem is BT don't make any money from e mail so they try to make it as hostile to the customer as possible
Can't log on (as if i remember all my passwords, does anyone?) keeps locking me out
Old e mail addresses i sometimes use disappeared
can't scroll down more than two pages
interface looks like designed by a two year old
cursor jumps when writing an e mail
e mail content displayed to side on all e mails so accidentally read them all
have to log in via BT official site to e mail. It takes about eight clicks to get on e mail page. Then another eight clicks to change to a different address
options such as copy and paste and move to spam badly placed
And now i can't even access e mail. I'm repeatedly locked out for 20 minutes
BT do it intentionally and on purpose as they don't like there e mail clients customers. And could not care less about there customers.

Update:
It took me almost 27 minutes on the phone- But email support member -Scott was very professional and helped with and issue in no time-couple.
minutes(Most of time was speaking to first support member and waiting for connection to Email support).
Scott was with me until I confirmed all is good!
If I could speak straight with him-It would take 5 minutes instead almost 27minutes.
So there is space to improve.

Old:
The old score -only for lack online contact to email support.
And for only phone contact-which is charged extra in some of tarrifs.

It took I had no issues with email in last 10 years.
But now there is issue very often.
Recently I changed password -their server rejecting it all the time,sending code to blocked email,rejecting security Answers.
And the worse is no customer support online-only on phone number(probbly paid number).
I contacted support on chat but I was sent back to website where I started chat from.