Just straight forward 5 star service, no fuss. Delivery was excellent, kept me informed about time of arrival, drop and go. Logs were up the same high standard.
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Lisez les avis des autres
What a service ! Ordered couple of days before Christmas not expecting delivery until 29th onwards. But low and behold order confirmed and delivered the next day - amazing ! This time round we ordere... Voir plus
L'entreprise a répondu
I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Over... Voir plus
L'entreprise a répondu
Ordered a crate of unsplit birch on Saturday, arrived today !! Absolutely beautiful timber, and dry as a bone !! Looking forward to burning this next winter, and needless to say, i shall be buying fro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Coordonnées de contact
3 Crompton street, BL9 0AD, Bury, Royaume-Uni
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,7
Excellent
997 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivered really quickly after…
Delivered really quickly after ordering. Good sized and uniform.
5 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Customer, we’re so glad you’re pleased with the service and our firewood. Thank you for sharing!
Excellent service and delivery,and the…
Excellent service and delivery,and the wood burns beautifully.
11 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Mark,thank you so much for your kind words! We’re delighted to hear you’re happy with our firewood and delivery. Stay warm and cosy!
Réponse de BUY FIREWOOD DIRECT
Dear Mark, we’re grateful for your kind review and continued trust in us. Enjoy your firewood!
Great service.
Great service.
Prompt delivery.
Always helpful delivery drivers put load exactly where I ask them to. Mixed wood of good quality. Wouldn't go anywhere else.
7 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Jeanne, what a lovely review — thank you! We’re so pleased the delivery drivers were helpful and placed the load exactly where you needed it. Your loyalty truly means a lot to us.
Easy to order online and the delivery…
Easy to order online and the delivery driver phoned me to ask where to put the delivery.
29 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Edward, thanks for your lovely feedback! It’s great to know the whole experience was straightforward and well communicated.
Great logs
yes. good quality. burn slowly and give off great heat. really pleased with them.
4 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Gary, so pleased to hear this — thank you! We’re glad the logs are delivering great heat and a slow, steady burn.
Excellent service
Excellent service right through from purchase to delivery. First class - wouldn’t use anyone else now.
4 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Philip, thank you for your support and trust — we’re so pleased you were happy with everything from purchase to delivery. Look forward to serving you again!
Réponse de BUY FIREWOOD DIRECT
Dear Peter, thank you so much! We’re really glad we could help — even at the end of the week. We truly appreciate your kind words!
Great online seller
Great online seller. Very prompt delivery. High quality logs that burn well.
2 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Iris, it’s great to know you’re satisfied with our firewood and delivery — thank you for sharing your experience!
The bestttttt they look amazing
The bestttttt they look amazing! And they arrived promptly and properly wrapped to avoid rain thank you!
1 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Samira, such a great review — thank you! We’re glad the weatherproof wrapping made things easier and that you’re pleased with our service and product.
Amazing turn around
Amazing turn around. Easy to order on line and delivered in foir days.
1 janvier 2026
Réponse de BUY FIREWOOD DIRECT
Dear Tim and Patricia, great to hear everything went smoothly! Thanks for choosing us.
Great Firewood,
Reliable company, never let us down. Walkers de!I very so accomadating.
29 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Carl, thank you so much for your kind words! We’re delighted to hear you’re happy with our company!
Firewood direct
Firewood direct do a absolutly brilliant job ,from ordering to deliveries,spot on,we will be ordering from now on
29 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Christopher, thank you for your support and trust! We’re delighted you were pleased with every step of the process and look forward to serving you again. Stay warm and cosy!
Top quality product and service.
16 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Mark, thank you! It’s wonderful to know you had a great experience with us.
We have not received any wood
We have not received any wood, nor any communication since we ordered!
29 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Customer. The statement in this review is factually incorrect.
The logs have been delivered, as confirmed by the customer, and there was ongoing communication throughout the process.
Despite significant delivery challenges and adverse weather conditions, we did everything possible to ensure the order was delivered rather than cancelled.
We fully respect feedback regarding the delivery experience, but kindly ask that reviews accurately reflect the facts.
Fantastic experience with the delivery…
Fantastic experience with the delivery service! The logs showed up right on time, and the driver placed them exactly where I requested. Although it would have been helpful to know the delivery window in advance to adjust my schedule, it worked out since they arrived at the end of the time frame, and I was home in time.
29 décembre 2025
Avis spontané
Réponse de BUY FIREWOOD DIRECT
Dear Terry, thank you so much for your lovely feedback! We’re delighted the delivery arrived on time and the driver could place the logs exactly where you wanted. We also really appreciate your comment about the delivery window and will use this to improve our communication. Glad it all worked out in the end!
What a service
What a service ! Ordered couple of days before Christmas not expecting delivery until 29th onwards. But low and behold order confirmed and delivered the next day - amazing ! This time round we ordered an XL mixed pallet. The pallet load was very high and had moved a bit in transportation making it very unstable getting off the vehicle but the delivery guy dealt with it with the help of my other half . Can't recommend this company enough -
22 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Victoria, thank you so much for this amazing review — it really means a lot to our whole team. We’re so glad we could help keep things warm over Christmas! Thanks so much for recommending us.
Weather proof wrapped log delivery
The delivery was made in good time and the weather proof wrapping on the pallet meant that there was no immediate hurry to unload the logs into the storage shed.
The logs are burning really nicely on the fire, so all in all really pleased with the purchase.
18 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Roger, we truly appreciate your feedback. It’s great to know the delivery and packaging gave you peace of mind, and that you’re enjoying how well the logs burn. Enjoy your fires!
A journey travelled
We live down a fairly inaccessible pot hole ridden lane and so our driver had to off load at the top and drag our flexicrate a good 60 metres over rough ground to get it to our place so, well done him. Above amd beyond i would say.
7 décembre 2025
Réponse de BUY FIREWOOD DIRECT
Dear Niall, what a lovely review — thank you! We’re so pleased the driver was able to help despite the challenging access. We’ll make sure he receives your thanks!
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