Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to do! So many lovely choices where I get to wear a dress for a lovely occasion at the fraction of the cost I’d spend on buying a dress which isn’t as nice for it to sit gathering dust in my ward... Voir plus

Noté 5 sur 5 étoiles

The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Voir plus

Noté 3 sur 5 étoiles

The app is easy to navigate and the review process is quick however could be improved by offering more delivery options such as inpost locker. I also find that unless you pay to boost posts they don’t... Voir plus

Noté 2 sur 5 étoiles

The rental itself was wonderful, but byrotation’s help response time was appalling. I rented a dress to try on and then suddenly I needed three reviews in order to rent it (or anything of similar valu... Voir plus

À propos de l'entreprise

  1. Service de location de robes
  2. Service de location de costumes
  3. Club social

Écrit par l'entreprise

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

846 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(846)

114 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service - the girl I rented the dress of was really lovely and the process was so easy! Would definitely rent again!

10 mai 2025
Avis spontané
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Réponse de BYROTATION

Thanks for sharing your experience Georgia!

Noté 5 sur 5 étoiles

Fantastic service!

Fantastic! First time using this app. Great communication. Lovely item, arrived very quickly. All in all a really great service. Will definately rent again and would recommend to others

8 mai 2025
Avis spontané
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Great to hear the service was good! Thanks for sharing your experience

Noté 5 sur 5 étoiles

Rented my wedding dress

Rented my wedding dress through By Rotation and it was such a smooth process. The team were super responsive and came back to me on my many questions quickly and efficiently. I was also able to try on my dress at their Mayfair store which was an added bonus! Would highly recommend renting through them.

3 mai 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your feedback Lorraine

Noté 5 sur 5 étoiles

Love it! Sustainable way to not overcrowd your wardrobe

I have always had a great experience with ByRotation. The renters are very approachable, items always delivered on time and true to size and just like the images. I find it a very sustainable alternative to constantly purchasing new outfits.

5 mai 2025
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It's great to hear you've had a wonderful renting experience Cathy

Noté 5 sur 5 étoiles

Amazing experience

Claudia was very professional, made the whole process easy for me and got an absolutely stunning dress! I'd never done this before but it really makes sense ! I ended up wearing a stunning dress and would have paid quite a lot of money but didn't. Thank you very much for this genius idea. Service was second to none! Would highly recommend

3 mai 2025
Avis spontané
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Thanks for your feedback Lucy!

Noté 5 sur 5 étoiles

Easy process

Easy process. Dress arrived exact date it was expected. Dress fab quality, got compliments all evening. Arrived in a Reusable sustainable bag with return label already printed. Would def recommend!

23 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your feedback Olivia! It's great to hear how easy the return was

Noté 1 sur 5 étoiles

Dirty & unhelpful

The item I received was very dirty and smelly. It could not be worn!
I returned as soon as I could and have been told I cannot have a refund at all.
Won’t use again!

23 avril 2025
Avis spontané
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Réponse de BYROTATION

Hi Sophie,

Thanks for your message. We are so sorry to understand your item arrived in poor condition. We noticed your ticket was still open with our support team. If you could please respond to our questions, we'd be very happy to look into this further.

Thanks, Team BR

Noté 5 sur 5 étoiles

I never shop for fashion anymore

I never shop for fashion anymore - I've been using By Rotation for the last 5 years, lending out my clothes and bags and using that rental income to rent unique, interesting and new fashion from others on the app. It's been hugely rewarding - financially, socially and morally. It all feels so obvious now, and I'm glad I'm no longer the shopaholic I used to be!

7 avril 2025
Avis spontané
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Thanks for your wonderful review Esha! Great to hear you are an early adopter and By Rotation has helped to curb your shopping habits.

Noté 5 sur 5 étoiles

if byrotation has no lovers then I am dead

been using byrotation for about 3 years now and never had a bad experience! the renters have always been lovely and the process is so smooth, they have saved my last minute fashion dilemmas on numerous occasions and is such an easy way to do your part in consuming less

will rave about this company till my dying breath, if byrotation has no lovers left then I am dead

11 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your lovely feedback! We are so pleased to hear that By Rotation has helped you consume less

Noté 1 sur 5 étoiles

Worst app ever

Worst app ever. I downloaded the app so I could be more sustainable as I love to buy clothing. I tried renting a dress for my friends hen trip to Paris, I paid up two weeks ahead of the event and assumed everything was finalised, only to receive a message 5 days before my trip to state that the ‘request had expired’ it seems the renter has to accept the request and she didn’t- even though she had been active on the app constantly. I tried again, same dress with 2 different renters and the same thing happened- expired requests! I have just bought the dress myself from the actual brand now which cost me £175 fingers crossed it arrives with the next day delivery. And now I have yet another piece of clothing in my overflowing wardrobe. It is gorgeous though. The concept is such a great idea, it’s just such a shame it’s dreadful/has time wasters on it

10 avril 2025
Avis spontané
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Réponse de BYROTATION

We’re really sorry to hear about your experience, especially ahead of a special trip. It’s incredibly frustrating when requests expire, and we know how disappointing that must’ve been. While we’re working to improve the process and encourage more reliable responses from lenders, it’s clear we fell short here.

Please reach out to our team at help@byrotation.com, we’d love to make this right and offer a gesture of goodwill. Thanks again for your feedback, it helps us do better.

Noté 5 sur 5 étoiles

Lovely bag from a great lender

Lovely bag from a great lender. I had so many compliments. Lender was very helpful and able to get bag to me at short notice

5 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your lovely feedback Shirley!

Noté 5 sur 5 étoiles

Love By Rotation!

Every time I have used By Rotation the sellers have been polite, friendly and amazing at communicating to safely deliver the dress. By Rotation has all the tips and info you need to feel happy and secure about renting an outfit. It’s the best app ever!

2 avril 2025
Avis spontané
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Réponse de BYROTATION

Hi Holly, it's great to hear you've such a good experience on the app!

Noté 5 sur 5 étoiles

Very easy rental

Very easy rental. Arrived super quickly and was perfect. Cannot recommend the site enough.

3 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your feedback Keith!

Noté 5 sur 5 étoiles

Very easy to use

Very easy to use

6 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your positive feedback!

Noté 5 sur 5 étoiles

Replies to queries really fast.

Replies to queries really fast.
When I post new items, they are approved quickly or declined with instant reason so I can act quickly.

3 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your review Shivsy, we're happy to hear this feedback about our quick listing and approval process!

Noté 5 sur 5 étoiles

Incredible app

Incredible app, stunning user interface and so easy to use. Great way to make extra cash with clothes that would otherwise be sitting in my wardrobe doing nothing!
Hoping to scale up eventually thank you ByRotation!

3 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your review Cecilia - we hope to help you increase your rentals!

Noté 5 sur 5 étoiles

Love the app & rotators

I have rented 5+ different outfits through this app. Love the concept of the app from a sustainability perspective and a much more affordable way to enjoy a nice outfit. Never had any issues or difficulties.

2 avril 2025
Avis spontané
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Réponse de BYROTATION

Thanks for your review Ana, it's so wonderful to hear you've had many great experiences with our community.

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