Cabela's Avis 

I guess Cabela's/Bass Pro is now in the business of False Advertising. I was scope shopping online. I found one I was interested in for $99.97. When I added it to my cart it showed $149.97. I emailed Cabela's and send screen shots of the issue. I was told they would not honor the ADVERTISED PRICE of $99.97 and I will have to pay $149.97. They will be getting no more of my business. This is not even Bait and Switch. It is a clear case of False Advertising.

Ordered online for delivery.
So I thought with covid the smartest thing to do was to order from the Winnipeg location and have it delivered. Thinking that since we are both in the same city it shouldn't be that big of a deal.
Unfortunately the Eggheads at Cabela's thinks the smartest thing to do is it centralize their shipped items out of Calgary despite all the items I ordered are sitting on their shelves in Winnipeg. So not only does that explain the shipping charges and the 3 weeks it's going to take to ship it they also have opted to ship it by UPS. Easily the worst courier in the business. It took them 5 days to pack the order. Now it will take UPS a week to pick it up. So much for camping this season.
Thanks Cabela's for being stupid.

The short answer: Cabela’s s***s!

I bought a pair of Cabela’s stocking foot waders about 5 years ago for fly fishing. My prior waders had been a pair of neoprene boot-foot from Cabela’s. I got around 20 years out of them, so I expected new ones to last as well. I am busy, so am lucky if I get out once or twice a year. There are years are do not get out at all. The left leg of the new waders started leaking after the 3rd or 4th use. This was completely unacceptable, but I did not feel like dealing with their Customer Service, and didn’t try to return them. The next year, the right leg started leaking. The old ones had also leaked in one leg—but not until I had used them many more times—and that leak was intermittent. Sometimes they leaked, sometimes they did not. I was hoping the leaks in this pair would be intermittent—but they are not.

I called their Customer Service recently to see about getting a refund. Apparently, Cabela’s used to have a lifetime warranty on waders, but does not any more. The CS rep said that—since I do not have a receipt—I should take them to a local store. She said that if they did not show inappropriate wear, the store would refund my money. That seemed liked good customer service. These waders are immaculate. After each use, I dry them in my living room (and on my balcony, if it is nice) for days. I turn the cuff inside out. After the entire outside is dry, I turn the waders completely inside out and let the inside dry. I store them in a bag, in a closet in my living room.

I have tried to find the leaks by holding them under running water in the tub. Nothing. I suspect the leak is at the seam with the stocking foot. That is about the depth of water they start to leak in. But there is nothing apparent.

The experience at the store today in Sun Prairie was nothing short of horrible. The young gal at the desk—without even looking at them—said there was nothing she would do. I had to beg her to get a manager. A manager was paged. He—Doug, his name tag said—rolled his eyes at my tale of woe. He said the issue was no receipt, then said even with a receipt it had been too long. Though they were likely purchased during the era when the lifetime warranty was still being offered, he would not honor that. He also refused to look at them, and said how I cared for them and the number of uses were irrelevant. The amount of elapsed time was the issue. What a douche bag! I hate being lumped in with people who abuse a store’s return policy. I get why time limits exist—though it should not apply to these waders. A return policy should be tailored to the individual, and the item in question. He offered me $50—take it or leave it.

I left it. And will not go back. This company s***s. Bass Pro has ruined what used to be a high quality business. And their CS people need some training.

OH! Doug’s comeback was to tell me I was a jerk for not trying to get my money back on the Gander Mountain carry bag I used for my waders. A bag, mind you, that was bought in 1988—and is in perfect shape. Thank you, Gander Mountain.

Bought boots with a lifetime warranty a few yrs back. I emphasize “lifetime” warranty. I was told since the boots were from 2018 that they no longer fall under the warranty. Don’t call something lifetime and not honor it a couple years later. Between the price gouging and the terrible product quality I will not be spending anymore time or money at Cabelas, the former shell of a good store.

Place order 6-5 today is 6-18 was told my order will be 5to8 days to arrive to store called today lady tells me give it another week like ok I needed my order last week than she tells me well our website is not working correctly it should say 14days well today makes 13 days still no update I will never buy anything from them again sick of the lies this company makes

I ordered a gps that cost $500 and a pair of $30 shorts at the same time over a month ago. The shorts arrived timely, the go's is still no where to be found. It hasn't been delivered nor can they track it. The gps I ordered is now out of stock so the best they can do for me is tell me, "Well it was ordered so it should be delivered soon" awful

I ordered an expensive item that I needed quickly. Their site said it was in stock and they said it would ship the same day. After multiple attempts to find out why I never received it I was told it actually was not in stock and had to be back ordered and they could not tell me when I may receive it. At present I do not know if I’ll ever receive it. I hate such dishonesty and will not do business with them again.

Augusta GA store: Terrible store with substandard customer service. Some of the staff there are completely rude and offensive. There is obvious price gouging with prices much higher than other stores resembling notorious websites. Just a terrible store.

I ordered 2 t-shirts from their website, to be shipped to my address. My mailing address is different from the billing address for my CC. They confirmed my order, accepted payment - sent me a link to a survey three days later - and then cancelled my order without any reason given.

ATTENTION TO ALL PEOPLE. AVOID THIS PLACE IMMEDIATELY!!! I purchased three coni-bear traps ( 110). It s to catch squirrels. Twice i almost lost my fingers. I called the first time and explained that these traps are poorly made in Taiwan and they are a knock off from the real coni-bear traps. I had to order the accessory to set it up. They did not charge me for the delivery. It does nothing. Its dangerous. I ll bet anything no one is satisfied with this product. I m intouch with a lawyer and see if something can be done. So dangerous!!! Be aware folks.

What happen to Cabelas? I bought an out board motor fin last summer and never installed it, still in plastic wrap. Tried to return it today to buy more stuff but they won’t take returns after 60 days. I remember when Cabelas cared about their customers.

Very disappointed, this reminds me why I stopped shopping here after Bass Pro bought them.

I Bought a Firearm online at Cabelas and had it shipped to Woodbury Minnesota store. I went to the store to pick it up. I provided my ID And permit to purchase.My ID address didn't match the address on the permit to purchase as i had moved but Cabelas website clearly say that i can bring another form of address id such as a car title which i also provided that matched the address on the permit. The clerk accepted these forms and went to the Back and i waited for him to return as cabelas also does a Background check but he returned from the Back and told me that i could not get my purchase because my ID address did not match the address on the purchase permit i told the clerk i provided you the car title that matched the address on the permit that cabelas website said could be used to verify. The clerk saye that Woodbury Cabelas policy doesn't have to accept the car title as a proof of address that they determine what is acceptable even though Cabelas online policy says that the car title is accepted i asked the clerk to show me the store policy that states that the car title was not accepted and the clerk replied that they could not show me that policy. I plan to file a complaint against this store and i will never shop at a Cabellas again and i would advise anyone who shop there against ut TERRIBLE!!

Tried and re-tried to order online. Nice service agent could find no evidence of my multiple attempts. Thanks anyway...goodbye.

I ordered a fishing rod that was in stock according to the site. It took 6days to ship the order 8 to get it. Meanwhile I ordered a reel from japan that took 2 days. When the pole arrived it was broken in the box. So I drove to the store near me to return the pole. Only for them not to have a replacement. Very frustrated and disgusted. Tell your family to get you diff gift cards.

Processing times are terrible which doesn’t help their shipment times. My package was suppose to be here 2/25 but my package was delivered in Kansas City, MO and forgot about for 3 days until they finally shipped it out after I contacted customer service. Terrible Customer service, terrible shipping times, but you’ll eventually receive your order. I tried to cancel my order but once’s it’s “processed” you can’t. SMH

I had an excellent experience with Jakob at the Lehi, Utah Cabela's. He was extremely helpful and very knowledgeable. I bought a 800 SX Trakker. Jakob was awesome to work with. In fact, the entire team was awesome; the lady who did the paperwork came in on her day off to make sure I got my Trakker when I wanted. The service department guy was also very helpful in making sure I knew how to take care of the machine. Overall, they rocked it!

Our Cabelas in Gainesville NEVER has anything in stock so the only option is to "ship to store" from their website. I ordered a lure that was in stock on 13 April 2021. I got an order confirmation immediate but nothing since. Although they have completely spammed me with Survey requests about my experience. I finally called yesterday and was told it would not "ship" until 27 April. Thanks, just in time for me to be on my scheduled hunting/fishing trip and not able to go pick it up. The only thing they seem to excel at is delivering spam to your inbox. Never again!

Here's my honest feedback. Do not purchase from Cabela's. I made a purchase for 4 seats but had to cancel the order after 1 day. I contacted customer service. They issued me an email stating the order was cancelled and my card would not be charged. Well they decided to charge my card anyways AND ship the items to me. So now my card is charged, I have no seats due to COVID delays, and I have to now refuse the UPS shipment a week from now and then wait 3 weeks to have my card credited, while I get to pay interest on the balance too. Somehow I get penalized for this? I called customer service to sort it out and they say "sorry sir, there's nothing we can do". Buyer beware. Do not buy from this store unless you are sure of what you want. Even then I would suggest ordering from another reputable vendor who won't screw you around. Look at the other reviews and make the wise choice. Don't think about cancelling and expect over 2 weeks for delivery.

Well to start a 1 star for customer service is far too much. I ordered a product for my nephew to go deep sea fishing with. I ordered this on 4/8/21 the shipping date was 4/13 GREAT he goes fishing the 16th we’re all set... right? Well no not right apparently their warehouse never sent the product. I called on the 13th to talk w/ a nice gentlemen who apologized saying he was having one sent “red” (next day air). Following day I call because the item wasn’t received & a manger says there is no conversation at all documented nor was the item shipped. The woman I spoke with is now researching this call to find the details while I still wait and no fishing rod to go fishing with! I will never order from cabelas again. I still have no answers to when this item is coming & now I have to explain to my 14yo nephew he can’t go fishing with his own equipment! Mad & stressed who needs it!! Cabelas sucks!!!

Ordered Fishing lures online at 10:PM and noticed after I picked the slow shipping so I could not find where to cancel it so I ordered a duplicate with the correct shipping speed to make it in time for my fishing trip. Woke up the next morning to cancel on the site and still could not find it so I uses chat support. They said they could not cancel and were so rude. Then I called and they said that you can only call to cancel 10 minutes after the order. I explained it was closed and they only said get the order and then return it. I will laugh when this company goes belly up! Maria: Hello! This is Maria and I will be happy to assist you today.
Matt B: I want to cancel the order with regular shipping please.
Maria: Good morning, may I get the order number?
Matt B: W135669236
Matt B: I think its this one as long as it is not express shipping.
Maria: I am sorry that has been released to our fulfillment department to be picked, packed, and shipped.
Matt B: So what does that mean?
Maria: It is being processed to get ready to ship.
Matt B OK, So can you make a note? I do not want the order. I have the exact same order coming with express shipping to make it in time for the fising trip.
Maria: You can return the order when you receive it.
Matt B: No, I dont want the order. There has to be a way to cancel it. Every other company you dont have to receive something to cancel.
Maria: I am sorry I can not cancel this order, when you receive this order you may return it to a store or ship it back to us.
Matt B: I need you supervisor or managers name and contact info. This is insane.
Maria: If you would like to speak with someone please call 800-237-4444. They will be happy to assist you.
Matt B: Well, I printed this transcript and I must say you have no customer service skills at all. Is there a survey I can fill out from this chat?
Maria: Matthew I am sorry you feel that way, I have explained that I am not able to cancel this order and why. I have also let you know that you can return this order to the store or by mailing it in. If there is nothing more that I can do, I wish you a good day and thanks for contacting Cabela's.
Maria has disconnected.