Cabela's Avis 

Ordered a simple LH frog and a couple hooks. Was told I could pick up in 5 business days. Two weeks later I called and my order has still not arrived but they said it would arrive the following day. I drove there only to find out it still hasn't arrived. The excuse they gave was its stuck in a warehouse somewhere and they need to re-order so were back at square one. This is my first and last online purchase from Cabela's.

Received a camp chef stove, which had the appearance of used. Contacted customer service which was very unconcerned. Offered me 20.00 off and no warranty! I don't think I will do business with these guys again! The customer service rep. appeared used also as she could care less as she just signed off!

Bad enough their prices are the highest on the internet, Cabela's / Bass Pro Shop have exactly zero control over their internet inventory on hand. Evidently the rifle I ordered is out of stock yet is STILL being shown as in stock even after they cancelled my order. This is plain and simple ineptitude and incompetence.

Even the woman who took my phone order and confirmed my veteran's discount, and read me all the rules pertaining to firearms purchases, took my credit card info, confirmed delivery to my closest Bass Pro store would be 10-12 days, etc. ...all of which was a solid 15 - 20 minutes... knew nothing about this rifle being out of stock. In fact ALL The Winchester 1873 models were out of stock but orders are still being taken and cancelled.

This was my first and Last Order with Cabela's / Bass Pro shops. My 1,800 facebook followers and all my firearms friends & contacts now know Cabela's / Bass Pro is the last place to shop.

Here's the email they sent me 24 hours later:
"There's been an update to your order"
"Your Order has Been Canceled
Unfortunately, this item is not available. You were not charged for this item as it did not ship. We apologize for any inconvenience.
Please contact us with any additional questions."

Yeah..here's a question: why even bother with you ever again?

Deceiving
It’s a second time that I placed the order for merchandise in stock to find out later that it is OUT of a stock and my order was cancelled.

I was at the Hazelwood Cabelas and there was a worker behind customer service named Bryan. The way he talked to his co workers is so bad. He kept telling them how they weren’t doing anything right and making his job harder for him. At one point he even stormed off. When he came back in he started yelling at the other employees behind customer service. I use to go to that location all the time, but now I hope that one closes when they open up the new bass pro

Bought a 2021 Ranger 223c pontoon. Complete junk seats came apart at the seams literally instantly! Ranger refuses to do anything about it. Junk boats sold by cabelas

I was checking balances on gift cards from this past few months, and when I called Cabela's they told me the card (sitting in the same exact spot for a few months) had a $0 balance. Haven't been to a Cabela's in years, and ordering online would have been probably cost half of that in shipping. Basically, waiting till I made the 2.5 hour trip. Either way, no chance it would have a 0 balance. The man who answered customer service was great, and was equally surprised as to how this happened. After talking to a "higher up", i assume, he tells me that she said the card was used for an online purchase on a date that I wasn't even home. And, all she could say is that is was used "online". Are you kidding me? No product name? No buyer name? No shipping address? No e-mail for "future specials"?? They offered a $20 coupon. I don't think so. I, nor my hunting buddies, will ever consider buying anything from this place. Wish I'd have gotten his name, but guy from customer service was really helpful. I'm sure it won't affect him when 4-5 of my hunting buddies who go to West Virginia every year to buy their guns/archery equipment go elsewhere.

Like many others, ordered for my hem because of their “guaranteed delivery date” which I think by now most realize is a scam to get sales. Not only did they miss the delivery date, they state it was delivered two days after the guarantee but the package is nowhere to be found. Ordered it for a special trip and Cabelas didn’t live up to their stated delivery date. Amazon prime for me from now on. Learnt my lesson

I have been spammed ever since I joined this lousy company's credit card...And this place sells our email addresses to some real low-life vendors...they are a sick company with no regard for their customers.

My fiance works for Cabela's/Bass Pro he got sick (COVID) after getting sick he found out that 2 other employees he works in close proximity with had it before him 1 was even hospitalized, they never told any one that they had been exposed, they did no cleaning disinfecting, they don't ask the employees who have been exposed to wear mask so not only do they not give a care about there employees and there family, but they aren't trying to protect the customer or there families, however I was in the store waiting on my fiance one day holding one of his extra work shirts while I waited in about a 20 min time frame 7 different employees approached me to ask if I wanted to apply for a credit card ( mind you I was holding a shirt with the company logo, that was clearly a employees shirt) I got so tired of it I left the store

I ordered 2 life jackets and 2 water sox for a special weekend trip. I gave plenty of time for shipping. One life jacket, my daughters the most important one still hasn't arrived. I gave 3 stars because the prices were reasonable and I did get 3 on time. I don't trust them with shipping important items in the future. The tracking # has not been updated with an arrival date. I ordered 2 weeks ago the expected delivery date was 3-5 days.

They charge extra for express shipping. Then it shows up a week later than it was supposed to. After talking to Missy with customer service they cannot guarantee it will arrive on time. They have no problem taking the extra money. Save your money and order from Amazon.

i was in cabelas today at noblesville indiana the three guys behind the gun counter i wouldnt have them sell sweet corn on the corner they were rude un helpful and plan lazy or ignorant on product and service i will never shop another cabelas again i love the one in dundee michigan but like they say one bad apple spoils the whole lot.

Employees at BassPro and Cabella's in Rogers AR are forbidden to wear masks, told to "put on a happy face" Meanwhile, NWA is one of the top three hot spots for COVID in the US. They don't give a damn about either their employees or their customers. I will never shop there again.

Drove an hour each way to the Cabela’s in Chicagoland Hoffman Estates looking for a bilige pump for my boat and a keel roller first off you couldn’t get anybody to answer a question about whether they had anything in stock and after lengthy surveying the whole Marine area there’s nothing there all the products and all the shelves are empty at least half empty limited amount of rollers when there should be a whole line to accommodate customers no bilge pumps never heard of a marine section they didn’t have bilge pump that’s like Marine 101 and on top of that you couldn’t get anybody to even answer a question whether they had it ,one guy there was busy talking to other customers and nobody else seem to want to come over to help ,poor customer service, poor inventory ,what an awful experience I would give a zero if I could

Each time I've made a purchase I've been thrown back into Cabela's SPAM engine and forced to opt-out again and again. I'm sure their Marketing department believed the garbage they send increases sales but what they need to understand is that I went to them and being harassed by their Nazi propaganda machine is driving customers away. Sadly, there's a complete absence of integrity in today's marketers... here's a tip for them... STOP!!!!!!!!

If I could give a negative rating I would. Have not used Cabelas in years. What has happened to them? This is by far the worst, most unorganized company. When you order something they have no tracking on your items. Ever! I'm not going to write a long story just avoid them at all costs and do yourself a favor.

I was disappointed to see the Barrie store admitting people without a mask last Saturday. I had travelled as long way to shop and, when I asked the greeter, she said that they advise people who refuse to mask to keep their distance and that the store had no choice ( this is legally untrue in Ontario as any store can legally refuse entry on health and safety grounds - which I witnessed happen at Canadian Tire in Barrie ). Bottom line - store wants your money snd doesn’t care about public health and safety - Huge disappointment in these times

If I could give them a negative rating I would! Placed an order for 12 lures with a guaranteed ship date and they hit the date but only sent 5 lures. Called and they said they were overnighting the rest seeing how I had a tournament 2 days later. This time only 1 of the 5 showed up and the rest were supposed to show up the following Monday. This place has become the exact opposite of what they once were! From now on Frank's gets my business!

Wow!
I used to be an extremely loyal Cabelas customer.
I'm finished.
Cabelas used to be a FANTASTIC store, and I never shopped anywhere else. Now, I shop everywhere else. I called Cabelas asking for my purchase history because my basement flooded and I lost a lot of gear. Cabelas said their system only allowed them to go back a month. I asked the same thing of REI, and they went back 10 years!
Just not the same service or the same store.