Cabela's Avis 

Made a trip to Cabela's to buy a gun. Not a cheap gun. A top of the line nearly four figure gun -- did not buy. Could not buy. Will not try to buy again. You can gaze at a wall of guns, you can even approach the counter where the hand guns, scope, knives, and accessories are stored. You cannot, however, buy a gun. It seems as though Cabela's has not trained anyone in selling guns, so they do not have anyone who can actually open a cabinet and hand you a gun, scope, knife, or other accessory to look at closely, or purchase.

Went to Open Range and bought my gun there.

Terrible! I will never order from this company again. Supposedly my shipment was sent out the end of November but has no tracking number with the order number. I have no idea where it is at or when it will arrive. It has now been 3 weeks and I have contacted Cabela's a few times now regarding my shipment and they keep giving me the runaround. Nobody knows what is going on. Definitely not worth the hassle. Don't waste your time ordering from this company. Lesson learned on my part! Just want to warn others, so this doesn't happen to them.

Several years back I purchased a set of fishing waders at the Woodbury, Minnesota location. This fall I noticed that the padding on the outside sole of one of the boots was peeling away. I returned to that Woodbury location today with the waders and asked what could be done to rectify this situation. The gentleman asked me if I had purchased a protection plan and I told him I had not. I felt that was a stupid question to ask as I had purchased fishing waders not a piece of electronic equipment. If I had purchased a Cabela's brand shirt I certainly would not have purchased a protection plan on the outside chance that the shirt would fall apart. Online customer service was zero help The offer a $20 credit. What a joke. They've lost my business for good.

I had a $100 dollar $20 dollar off promo that they would not honor. They said that due to them not having the little buddy heater in store that they couldn't take the 20.00 dollar off with a $100 dollar purchase. I asked if i could pay for it all and them call me when the heater got to the store and they said they would not do that.
BAD BUSINESS

Really bad form to allow me to order something then cancel it later and tell me it's not available. thanks. now I'm late getting a present.!

Dishonest!!! They should receive zero stars. They refused to honor their sale price claiming an item was out of stock then the order finally processed as the item magically returned to in stock at midnight in some other time zone and the sale ended. They charged me the full price even though the online cart still showed the discounted price. Then they refused to let me cancel the order so now I have to return it. When I called this morning to cancel after they opened, the person on the phone said I was not the first to call today with the same issue. They are not someone I will be doing business with in the future.

Cabela’s doesn’t care about mandatory masks anymore apparently, as they let people without them enter the store and shop. I was there about 2:20 pm today, and a white woman wearing all black (with tall brown boots) and blonde hair in a messy bun hairstyle was walking around the clothing section at without a mask on while carrying her baby. Eyeroll. Come on, Cabela’s, seriously? Let’s all work together through this pandemic and make sure everyone’s safe while following mandatory procedures set by the government.
Nobody likes the mask mandate but it protects everyone from catching a deadly virus. Shame on that woman and shame on Cabela’s Staff for letting her walk around.

The website is the worst website I have ever been on. It items on page is too big. I can't click to the next page. I can't change the sort or filter without a permanent gray screen. The only way to fix it is to go back to the homepage. I just want to look around and get something, but this website is a mess.

High prices and sizes only go up to a 2x

I purchased a pair of Adidas work/hiking boots. I only had them nine months but only wore them three months later and the sole came apart from the shoe. This was the second time that I purchased this exact shoe and had the same problem. Customer service said since I had them longer than six months there is nothing they can do about it. They said they have standards about warranty's. So do I. I will never purchased another item from Cabellas or Adidas.

I ordered two shirts from Cabela's. They were delivered a couple of weeks after I made the order WITH NO PAPERWORK. There was nothing in the package with the shirts. NO RECEIPT. NO INSTRUCTIONS ON RETURN. How can a major retailer be so inept? I can't believe Cabela's is serious about online sales when they can't do something that every other retailer delivers.

When I purchased work pants for my autistic son, I bought 3 pairs, one pair was a size 48 and the other two were 46's. When I went through check out I specifically asked the cashier how long I had to make either an exchange or return. He told me NINETY DAY.. .
Well, guess he had not a clue. It's sixty days, and being that our store has been closed due to a fire in the storage part of the building, and not open to the public, I ended up missing out on almost being close to the sixty days, but I didn't call and talk to someone until the ninety days was down to, day ninety. (Because I figured THE PERSON AT THE REGISTER KNEW WHAT THEY WERE TALKING ABOUT!)
The person whom I spoke with had to check with her Supervisor, and also told me that the return policy was sixty days, NOT ninety days, as I had previously been told by a Cabellas Associate. Even though our local store has been closed for THREE weeks, (closer to my sixty days for the return), due to an electrical fire, they couldn't or WOULDN'T,
CUT me any SLACK.
Even though their employee was wrong. NO GIVING THE CUSTOMER THE BENEFIT. NOPE. TOO DIFFICULT for a money mongering mega store.
Some stores will be CLEVER and ASTUTE and have GOOD CUSTOMER SERVICE. . . Not CABELLAS! SO, screw them! NOT shopping there anymore. I will go somewhere more expensive and PAY for my EXCELLENT CUSTOMER SERVICE!
IF, I wish, if there was a way to give them one third of a star, I WOULD!
P.S. the Marysville, WA store is closed until whenever they want to get the work done, there is no information on their website OR the door.

I ordered 3 sleeping bags, got one. I will be visiting bass pro in little rock. not gonna mess with a bunch of halfwits at customer service

First, I understand that both supply chains and last-mile delivery services are about as stable as a pile of dollar-store grape jelly on an Arizona driveway right now. Everyone's struggling and scrambling, which is why it was important to me to get an accurate estimated delivery date on my order for hunting clothes. Two competing brands stated on their websites (clearly) that they were running behind in shipping; Cabelas said "order by (time) on the 18th for delivery on the 21st". That, and having a gift card for Cabelas, prompted me to go with them.

It's now the 23rd, and the item still hasn't shipped. I pointed out to customer service that I was just as bothered by their refusal to be honest on their shipping/stock turnarounds as I am by the fact that I have no hunting pants for this season, (note, I tried ordering them weeks ago but the order was taken, then cancelled because the pants were out of stock.)

One time I called I was told the pants were being sent on a warehouse truck from a store, and given an incorrect tracking number (I am NOT in PA). Another time I was told my order had been expedited, but that was on the 20th. I decided I was going to contact Customer Service every day until either they changed their advertised delivery dates, I got an accurate tracking number, or I had enough of a collection of excuses/red herrings to bind into a book titled "25 Ways To Treat Your Long-Time Customers Like Crap". Since I happen to write garbage like that for a living, I can at least feel grateful for the inspiration.

By the way, an item I'd ordered with another purchase was NOT as described... a so-called fleece 3/4 zip "jacket" that turned out to be thinner than a cycling jersey, with arms that wouldn't accommodate someone who had relied on Cabela's-grade fulfillment practices for, say, muscle-gain protein powder.

Customer service personnnel have run the gamut from helpful and horrified to apparently high on Chinese mothball fumes. One sent me a $20 gift credit, which is awesome, but I'd have gladly cashed it in for overnight shipping if I'd had the option, but apparently even premium shipping options leave customers pantsless for weeks.

I wish I'd gone with the retailers who are honest about their fulfillment challenges. They deserve props for their integrity.

I weep for Sportsman's Warehouse fans, because Bass Pro/Cabelas recently purchased that brand. And I'm thankful we now have a Scheel's nearby, because MAYBE I can get decent ladies' hunting pants in medium or large before the hunting season is wrapped up here in Montana. First world problems, I know, but rather than spending Opening Day out in the rain and mud, I'm sitting here venting on a 3-rd party review site, feeling like an absolute Karen.

DO NOT, I REPEAT, DO NOT patronize Cabela's in Northern Berks Co.
I took my wife there to purchase some winter jeans, and just as were entering the store, there were 3 weapon dept. employees sitting out side pointing what looked like weapons at the people entering the store. ( no way to tell if they were real or props) After informing management of the unsafe practice, I was told they were dummy weapons to demonstrate scopes, and nothing to be concerned about. ANY TIME SOMEONE POINTS WHAT LOOKS LIKE A WEAPON AT PEOPLE, IT IS TO BE CONCERNED ABOUT!!!! I asked to file a FORMAL COMPLAINT, and Management told me they would talk to the employees. I asked to be informed what the outcome is going to be, and I was told in a somewhat RUDE manner that they do not discuss personal decisions. There was NO WAY of telling if these were real, or fake, the only way to know was the employees had on store shirts. I will never spend any money there again!!

I bought a rifle scope in February I just tried to sight my rifle in October. Scope defective. They told me there was nothing they good do for me because the 60 days have gone by. Told me I had to contact maker of scope. I’m was not looking for much I paid for it and i want it to work. Really unhappy about it

Since bass pro shop bought out Cabela’s it went downhill 75% you cannot even buy good hunting clothes anymore all imitation polyester cotton from China and Hong Kong nothing American. I used to buy my wools Hunting Close they don’t even carry. The people working there on the floor has no clue about hunting or fishing it’s sad when you ask a question and no one can answer it. It used to be my number one store now it’s at the bottom of the list. I even called Customer Service several times asking about wool clothing no one could give me an answer this is supposed to be a professional Hunting store.

I live in Northern Alberta in a fly-in community for 12 weeks out of the year, Fox Lake, where temperatures can get as low as -50. I find the boot selection for women disproportionate and downright sexist. Not only were there no options for “Bog” style boots, which are water resistant and insulated for -60, but there were 3 options for men, all at prices lower than $200. The closest comparable price for a woman’s winter boot that can actually withstand lower than -40 was $250. It’s 2021, get some new boot designs. WOMEN GET COLD FEET TOO.

Cabalas has always been good to me and I've always had AMAZING costumer service!!😁 Also I love there discounts. 🤑🤑

I ordered a Garmin inreach mini for an upcoming solo wilderness trip. I ordered this life saving device with plenty of time before I was leaving, especially since they gave me free 2 day shipping. After 10 days this showed up just before my trip, phew! Well, the box was ripped and inside was the fake, hollow floor display model. I paid over $350 for a piece of plastic. None left in the company, and no upgrade or overnight. They can not help me. I will return this in hope they dont think I switched it out. They said they would make a note, thanks Cabelas!