Cabela's Avis 

Sells defective items then it is up to the customer to hassle with the return. Unhelpful customer service.

Second item from Cabela's that has been defective. Their return policy is a big hassle. Shop somewhere else.

Done with cabellas. Ordered something from them online two weeks ago, still waiting. They shipped fedex then fedex to the post office. So fedex says talk to cabellas, cabellas says post office has it but no tracking number from post office so no one knows where it is and no one will get up off their butt to find it. Be careful they use fedex smart post....no tracking from usps.

National chain store that has serious online stocking level inaccuracies. Web site apparently never updates. Online, the store shows an item in stock. In the store, the item is not in stock. Store employee, "It takes 24 hours for the website to update." 3 days straight online shows the item in stock and 3 days straight not in stock at the store. Tell me another one, store employee. I don't know if you wasted my time or if I wasted my time but my time with you is done.

This is a review for the Garner store. I purchased a pack of redhead socks that came with 5 instead of 6. Do you know they asked me what time and date I came in to ensure on camera I didn’t remove one of the pair of socks. Really? When trying to use one of my gift cards, the register would not accept it. The customer service rep had the audacity to ask me if I had already used the card. What? Another time I went in to exchange boots (they were running a trade in coupon) I purchased a pair of work boots and Arita boots for a total of 270$. I traded my old work boots and they said it would not apply to my purchase because the work boots came out of the bargain cave. ($114). I told them to just give me my work boots back then suddenly, the coupon was good. Horrible management and customer service. Look at the review score overall for Cabelas. 1.3 out of 5. The only reason I go back because I was given gift cards. After they are used, I’ll never darken their doors again. Who the hell runs these stores. They do give a veteran discount but the cashier rarely keys it in. Huge store with a lot of options but terrible to visit. Like another poster said, they don’t really care about your experience because they never respond to complaints.

Bought a Shimano Reel that I paid over $400 for. It is now 23 days and still nothing (shipping to BP). Supposed to collect at the store. Super stupid slow shipping. I reached out 2x to get an update. The first response was "soon" and when I sent a sarcastic reply - you aren't doing your job email I finally got an answer that my reel was sent out and will take 4-5 days to get here by truck. That was April 17 and still nothing. Guys I made the purchase on April 6th! Why so slow when you are showing stock. That's why I bought from you but it appears that was not true as I have purchased from other local fishing stores and had it shipped out the next day Also there is no way to get an update online or to see your shipping status - you need to get with the times guys. This is pathetic. The local mom and pop shops are doing much better than you guys. This will be my last large fishing purchase from you guys. I feel like I was lied to just to get my order.

Update: following up on my order after 16 days - this is the response: Unfortunately, items purchased to be delivered to the store do not come with tracking. You will have to wait for the store to contact you when it arrives and is ready for pick up.

I find it hard to believe that you cannot get me a better answer - just laziness is all. I work in Manufacturing and EVERY order I ship out I can get an update on its location and ETA, so for Cabela's to say this to me is Bull $#*!

You know management doesn't give a $#*! because they do not respond to any of these bad reviews

Another update. I was told AGAIN by a rep at Cabela's that my reel was shipped on April 17 and would be 4-5 days, That was 9 days ago I got the first email and they just sent me the same email again. Everyday I just keep getting more pissed with this second rate company. Whoever is in charge of customer service deserves to lose their job, a monkey could do better. Cabela's you suck!

Tip for consumers:
DO NOT BUY FROM CABELAS ONLINE - HORRIBLE SERVICE AND TREMENDOUS LACK OF INFORMATION. FRUSTRATION FROM DAY 1 TO NOW 24 DAYS AFTER PLACING MY ORDER. CANNOT GET A REFUND UNTIL THE PRODUCT ARRIVES - HORRIBLE HORRIBLE HORRIBLE EXPERIENCE. SO BAD IN FACT THAT I WILL NEVER STEP FOOT INSIDE THEIR STORES AGAIN MUCH LESS ORDER ONLINE - THESE GUYS ARE A JOKE, REALLY. GO TO YOUR LOCAL FISHING STORE WHERE YOU ARE TREATED LIKE A PROPER RESPECTED CUSTOMER. AT CABELAS YOU ARE NOT...............................

Always been a great store for me, wish they would bring the bargain cave back in store in columbus, ohio, thats about my only complaint.

Cabela's has great merchandise, if a little bit overpriced. My problem is with their inventory system. I was looking for my favorite seasoning and was told they don't have it in stock. I looked on their website and it showed in stock at the Ashwabenon, WI store. I was told they haven't had it in stock for a long time. If that's the case, then why does it show it's in stock? I'm very disappointed because that's my favorite seasoning.

Went into cabelas in Abbotsford and I have never met such uninterested sales staff. I asked the sales person in the guns section where were the shooting vests for sport shooting. He took me to a isle where they solf white suits for hunting. He had both hands in his pockets and clearly did not know what I was looking for or where it was. I was going to but a beretta semi 12 ga shotgun but not any more. clearly staff dont care

Cabelas lost two clients today, for good. I call the shop early, and ask the lady if they could appraise my weapon in the evening, and she says yes.

We get there around 6:15, wait for at least 40 minutes. I ask a guy if we have to talk to someone specific for this; he goes to the back of the shop.

He comes back saying that they are about to close and they could appraise it tomorrow. Mind you, we drove 34 minutes to get there just to be dismissed by these disrespectful, lazy fools.

To make matter worse, one of the guys behind the counter kept eyeing my wife the whole time. It’s a bald, funny looking dude.

Wife of my husband whom purchased a boat from a 6.5 Billion dollar company and is sold a lemon for a boat. Z18 2022. I will give you a time stamp of major highlights.
Brandon Salesman was phenomenal he needs a raise and a different position. The rest is a BUST!
3/17 picked boat up
3/21 return boat because it left us stranded in the middle of a lake on our 3rd day out. Had to ride 2 hrs on a trolling motor to get back to dock.
4/6 Brandon called to give update
4/8 John called to tell me he didn’t have any news on part
4/12 Evette told me in store that it would be middle of May before they could get part from mercury but that was a estimate.
Might I add…. When trying to purchase certain features for this boat, I was told that it wasn’t available due to the Masters going on in SC and couldn’t sell it to me incase they needed it for them! Example: Lowrance HDS Live fish finder. They were in stock but on hold due to Masters being in SC.
Prime season for fishing and my husband and I are left sitting making payments on a boat we currently and still do not have!
I would suggest DO NOT BUY A BOAT HERE. THEY WILL CONTINUE TO KEEP IT OUTSIDE, NOT COVERED, GETTING WEATHERED…….because WE kept it in our garage & still am told they still have no parts to fix the lemon we were sold. AGAIN MAKING PAYMENTS ON A BOAT WE CANT GET BACK BECAUSE ITS A LEMON! Also as bonus* we got the the loan for the boat on 03/07. They did not have our boat ready until 03/17/2022. So stay clear……..DO NOT BUY A BOAT FROM HERE. Spare yourself the pain! Making payments on a boat we don’t have! FYI CABELAS IF YOU WANT TO BUY IT BACK, YOU CAN AND SHOULD because this is bad business! Unprofessional! And I will never buy another thing from here! Below is the boat purchased in Fort Mill!

They have a system to wait in line that doesn’t work. So we have to wait forever and nobody respects your turn. It’s a nightmare.

Decent prices and large selection of quality products

very poor customer service..cancelled your orders for no reason. would even block ur gift card.

Don't give them your email address for a discount they sell your info and for weeks you get junk mail.
I ordered an item online for pick up at the store being they only had one and when I carted and paid it looked
there was a mistake and like it was going to ship to me.
When I went to the store I was told they don't use the self stock for online orders for pickup they ship one to the store. when I tried to explain what happened the the cashier he got cocky about it and called for customer service when the customer service kid came over he explained there screwed up way of online order and pickup ,I had to cancel the online order and purchase the item Oh and than I was also told the ten dollar discount was only online orders only. This after the SOBS sold my info to every Tom Dick and Harry. I've been buying from Cabela's going back when they only had books and you called your order in to them.
Get this they had the balls to send me a survey on how I liked the online service and when I let them know how displeased I was I have yet to hear back from them.
I'm updating my boat with new electronics and trolling motor new seating and other accessories. not so sure I'll ever purchase a thing from them .

I'm very disappointed. I'll never do any business with them.

I went to buy a sight knowing exactly what I wanted but the initial guy I spoke to tried saying they didn’t have it in stock even though there were plenty on the shelf directly behind him. Then he said I would need a “kit to install my sight.” He then pulled a hybrid sight off the shelf that was 200 dollars more than the sight I was looking for saying that this had the tools I needed. This guy saw an 18 year kid and thought he could up sale me, of course after I got the manager the sight magically was back in stock. I would never recommend someone to the gun table at cabela’s there gonna try to sell you a bunch of things you simply don’t need.

Bought dehydrator used 3to4 times quit working, sent it to blue sky for warranty. They said couldn’t be repaired. They sent new one through ups. Ups dropped it and busted it, they reimbursed blue sky and blue sky has not reimbursed yet. This is 1/07/22 as I post. It started in 11/21. What a joke blue sky is!

Cabelas website has gone so far down hill since Bass Pro took over. Especially in the gun department. I don't know if it all of Cabelas or just the Lonetree store but their website inventory vs. actual store inventory is horribly mismatched. The product search filters don't work. The "availability" lies to you constantly. The gun library is fairly well stocked but the website only shows ~25% of what they actually have on hand. Original Cabelas never had this problem. Evidently under Bass Pro management there doesn't seem to be a concern for accurate marketing.

I received $400 in gift cards and unfortunately in $25 increments because that's what they had. I want to order a smoker and accessories but you are limited to 5 cards per transaction. The closest store in 1.5 hours away. The phone option failed because the call taker was annoyed and claims bad connection when reading off numbers.