Caffyns Avis 

We purchased a Brand New VW Polo from Caffyns in Worthing via CARWOW

All of the communication prior to collection was great and friendly.

On the day of collection...we completed all of the documentation and made the balance of the deposit payment.

As we were about to sit in the vehicle, we noticed a dent on the front passenger A pillar. This was highlighted to the sales rep and he agreed that they will arrange for someone local to us to carry out a smart repair.
On returning to Birmingham we also noticed a deeper scratch to the rear quarter panel on the passenger side and also MOP swirls on the rear passenger side wheel arch. A brand new car should not have mop swirl marks.

They suggested that we can return the vehicle to them and cancel the finance - refund deposit. This was not a viable solution as it meant we would be out of pocket for the travel to worthing as well as the moneys we had paid for insurance. They wouldn’t pay for that.

Without writing 5 pages…. In a nutshell, they provided a load of solutions that were advantageous for them none of which were to do the right thing for the customer.

Speaking with VW UK is also a complete waste of time. They could not do anything to resolve the situation and had to do whatever Caffyns suggested.

Ultimately, we submitted a claim through the small claims court as we were not getting anywhere dealing with the sale person and sales manager.
Following mediation, they agreed to a solution, which was financially worse for them than what we first offered.

I would not recommend them at all… Something that should have been a celebration, buying my daughter’s first car ended up being over 7 months of stress.

The problem that I had with this dealership has now been rectified and I have been paid the money that I was due back months ago. Callum was very helpful and apologetic that it hadn't been sorted previously. If you deal with this garage I'd recommend dealing with Callum.

I cant fault Callum on the sales process but I suppose you always get good service when a company wants your money. I purchased a Q5 for £42,000 I was told about the body and wheel insurances that they provide and decided to take them at a cost of about £1200 as it seemed the sensible thing to do on a car if that value. Unfortunately I crashed the car a week later and wrote it off. We rang them up to cancel the insurances as I obviously didn't require them anymore as I no longer had the car. There is a 30 day cancellation period so I was well within this. 3 months have now passed and I have not been refunded. There were various calls within the first month chasing the refund and then multiple calls over the last 3 month as well. From what I can gather someone there didn't inform the insurance company that we wanted to cancel the policy. We are being given the run around by the garage and not having calls returned. So I am £1200 out of pocket through no fault of my own, no one there will accept responsibility or tell me what is going on, or if I will get my money back.

Had my XC60 winter health check and the team at Caffyns Volvo worthing were very helpful and looked after my car and I perfectly.

Thanks to a great team at Worthing👌

Excellent, informative, helpful, friendly and knowledgeable service from senior sales executive Steven Chudley.
A seamless and speedy purchase of a beautiful new electric Audi.

Paul was so helpful and patient whilst we worked out which car we needed. Lovely personal service.

As a disabled person I opted to pay the higher price for a Volvo select car. To give me peace of mind I was buying a quality well maintained car.

Mike Goodwin and Colin Rendall sold me a V90,

We have had numerous problems

Aftermany complaints the car broke down

We were then informed by Volvo that the car was full of water and that it was not covered under warranty and asked for £3000+ to repair.

After investigation we found that the car had missed a major service which meant it was not as advertised and does not meet the standards of the Volvo select warranty scheme.

This is still an ongoing battle. But I can’t stress enough to check the details. They sold me a one owner car full service history, and it turned out to be a two owner car with a major service missing and had been suffering from water ingress for many years.

My advice keep clear.

thank you MARK HIGGINGS for answering all my question's regarding the skoda kamiq monte Carlo

I would like to relate my honest experience of what to me last month when I took my Volvo to Caffyns Volvo of Pavilion Road, Goring for an MOT. It was done against my colleagues advise but I did nonetheless as I may have wanted some additional work done at the same time.
I waited quite a long time in reception and was finally told late in the day that it had failed. The washer jets did not sprinkle sufficient water on the wind-screens! A complete triviality as it had passed two previous MOT's in that condition. That left me stranded nearly two miles from home as the next bombshell was I could not drive the car as the failure immediately invalidated the old MOT which still had a couple of weeks to run. The proposed an expensive new pump which did not arrive until two days later during which time I had to cancel work appointments and my wife rearrange a hospital appointment in Crowborough.
So, I called in late morning two days later (I walked there) only to discover the service staff were all on their lunch break and I would have to wait their return. Eventually, when they did I was told that the wrong pump had arrived and it would not properly fit. I was not pleased at all and said I could not do without the car any longer owing to rescheduled work appointments so masked if they could provide a courtesy car. The reply floored me. They were all out and I should have thought about that weeks ago.
I made quite a fuss and they, reluctantly agreed to 'adapt' the washed pump for temporary use enabling me to drive the car away after they passed the MOT.
They said it was not a permanent fix and that they would arrange to source the correct pump and call me back to swap the two over. I expected this to happen within a week or so allowing for Christmas/New Year shutdown. As of 26th January I am still waiting. I sincerely believe they want nothing more to do with me as I dared make a nuisance of myself for proper service.

Waste of my time. Got me to travel a hour for my arranged appointment to be told the car was sold but don’t worry I’ll find you one but we don’t have one here. So why am I here 🙈 thanks for the hard work Sam. Waste of time 🖕🏻

Having driven Audi's since 2008, I was pleasantly surprised with Audi Worthing. Great service team, very good sales team. Well worth the 4 hour train journey last Friday from Leicester to pick my car up. Perfect!

Excellent end to end customer service, but the parts prices are ridiculous these days. I had discs and pads fitted for under half the price locally.

Thank you Nigel Hooker @ Caffyns Vauxhall for your absolutely outstanding , professional and quality customer service.

From point of contact on the phone , to meeting in person and the purchase of the car and delivery today.

I can truly say that you are an asset to Caffyns . Caffyns itself has proven to be a great provider of quality cars , service and so far after care.

I will have no hesitation in buying from you again and recommending yourself and Caffyns to friends and family.

Many thanks to Paul Dendy at Caffyns Haywards Heath for his excellent customer service when we visited to test drive the fabulous ID.7 Tourer. Paul took the time to answer all of our questions and made us feel very welcome. Excellent and would recommend!

Great experience buying my first EV through Caffyns Eastbourne.
The whole journey, service, level of information was excellent thanks to Gavin Love who has been following up any of my inquiry keeping all his promises and continually updating me with videos and phone calls during the car preparation.
The whole transaction was on a distant bases as I'm not based in Eastbourne and it was a pleasure to collect the car in person getting a full handover from Gavin!

A HUGE thank you to Sam Cook at Caffyns Ashford. I purchased a Mercedes A Class in August 2024, the process was super speedy and the vehicle was delivered to me down in Brighton within a few days of enquiring about the vehicle. Sam kept me informed throughout the whole process. A couple of days after delivery I noticed a small issue with a paint job on the vehicle. I contacted Sam who immediately called me with an apology. He then organised a courtesy car to be delivered to me down in Brighton whilst my vehicles repair was being carried out, again keeping me informed during the entire process. Thank you to Caffyns & please do pass on my thanks to Sam for making this whole situation easier to deal with. He truly has been a star and an asset to your business

Have just purchased a replacement MG ZS as my previous vehicle had no problems. The purchase was trouble free and I am very pleased with the replacement vehicle.
I dealt with Michael Watts who was always courteous and informative. All the salesman are friendly and always on hand to offer a drink or information.
The service and sales department have always been very good hence my return to Caffyns for my replacement vehicle.

I bought a car this week from Caffyns Lotus Kent, through Sam Nicholson, and my service was fantastic, from inquiring about the car and getting an in depth video of all its features and notable factors, to the handling of the purchase, to delivery and afterwards, he was very knowledgeable and friendly, and addressed all concerns really quickly and thoroughly. Couldn't fault the whole experience, would definitely recommend buying from here.

I have had a somewhat challenging issue with multiple error messages on the car. It has taken some time to diagnose the issue but Caffyns have been entirely professional in their approach. We now have a resolution to the issue and I get my car back tomorrow with reassurance for the next 18 months. I couldn't be happier with the way the team at Caffyns have resolved this complex issue. They have been simply brilliant. My thanks to Shane and Adrian for some brilliant coms and support.
Thanks Aidan

The service I received from the service department was excellent I could not fault it the lady on the desk was really helpful

Was taken care of by Dan B, he is a good salesman the car i enquired about was unfortunately no longer available however i was offer a similar model. I feel looked after and a good deal i am very happy with. Thanks!