Callaway Pre-Owned Avis 

It's a shame they don't let us give a 0 rating. I have done business with Callaway in the past and it was excellent. I don't know if their management has changed or what but they are terrible. According to recent reviews I'm not the only one that feels this way. I have NEVER given a bad review but think I should here. I ordered 3 clubs in my order. One of them came in very good time and in the condition they stated. They said the others had not yet shipped. That's where the nightmares begin. I feel their bait and switch tactics should be stopped. After about a week I was given an email that said one of the clubs was not in stock and had to be cancelled. I got online only to see that the club was still on their list. If it wasn't the same club it had identical specs only was charging more money, Go figure. After about a week I called to see where my third club was. I got an email back saying it was also out of stock and was cancelled. If I hadn't called I don't know when they would have told me. In fairness they did refund my money but I wanted the clubs.
Just beware.

First item purchased 'out of stock' so was cancelled. It's still on sale on the website now.

Second item, 1 weeks on from purchase with a 2-5 day delivery i chased it to be told by Rachel it's 'with the warehouse' so allegedly they cannot cancel it and return my money.

2 weeks on, no further on. Club not on its way and money not returned.

Truly awful service - I would advise you to avoid.

Ordered club Sept 4 - today Sept 21, nothing arrived

Ordered a hybrid club from them 31/8 promised delivery date 5/9. Still hasn't arrived. Apparently it is in their warehouse somewhere. I have cancelled the order now, which is a shame because I have used them before and never had a problem previously.

Waited over a week for a putter to be delivered without any feedback on a delivery date.

When I contacted them to find out what was going on, they claimed that deliveries were delayed due to a warehouse relocation, and they would contact me in due course.

Unacceptable customer service from a major brand.

Returned an unused club for a refund. They received it on 9/3/26. Today in 9/17/26 and i still haven't gotten my refund.

Still waiting for the arrival of two wedges after having ordered it on the 27th of august. We are now the 12th of september. No shipping has taken place yet. By far the experience you expect from a premium brand.

Ordered a putter which arrived in good condition. Unfortunately it was not suitable so I have been trying to return it.
Been waiting 4 days for a return code and label. Have had 3 emails all saying they are working on it, will be in touch and passing to the right department but no return label.
Very disappointing and won`t be using this company again !!!

CAUTION! Do not order from this site! I ordered a 3 hybrid-18 degree club and they shipped me a 4-hybrid, 24 degree club! Then they sent me a shipping label to ship it back, which I did AS SOON AS I GOT IT, and they still have not refunded my money. When I called to ask when I would receive my refund, one customer rep told me 2 weeks, one told me 10 business days and one told me 12 business days! No one seems to know what is going on there. You would think that if they messed up the order (I even cancelled it 10 minutes after buying it and they STILL shipped it!), that they would expedite the refund process to accommodate their customers. I will not be buying form them again. And if it takes so long to get a refund, I can imagine how many returns they must get (probably due to sending the wrong clubs). It's a bait and switch - they show you a picture of the club and make you think you are getting THAT ONE, but then they switch them! Stay away from this company

I ordered a set of Apex 200i black in like new condition. Received chrome ones that were all beat up. When I called and talked to JORDAN. He told me I didn’t pay for like new which I have the receipt for and talked over me the whole time. I will never do business with these guys again. Last time I ordered a club they waited 2 weeks to tell me they sold me o e they didn’t have. Terrible service and inaccurate products.

Appalling, ordered item, ORDER CP1961, advised 3 days later that item was no longer available but refund had not been processed…the sting in the tail is, they are still listing the item on their website.
Use at your peril.

Bought a set of edge clubs for my 14 year old earlier this year. Order and shipping process was fine. Problem came when he tried to use the clubs and the driver broke on his second round. I’ve been trying to get in touch with the warranty department ever since to no avail. I got an initial response saying they’d contact me in 2 business days but that was early June. Won’t ever use them again and suggest you don’t either. Once they have your money you are out of sight out of mind.

Purchased a club and traded in a club. The club I shipped was in great shape and had a headcover. They didn’t accept the trade. Said shaft was broken. I requested it returned. They snapped the shaft and didn’t return the headcover. It was a Titleist that I tried to trade in. Maybe the reason. Don’t use trade in program.

Ordered a set of paradym irons and they shipped them pretty quick and when there was a problem with my 7 irons shaft, I called and they sent out a replacement right away. Would recommend the because of how good the return policy and warranty are.

Very disappointed with my experience with Callaway Pre-Owned.

I ordered a putter that was listed as available and received an order confirmation. After my order was accepted, 5 days later Callaway canceled it because of an inventory issue.

I understand mistakes happen, but the way this was handled afterward was extremely frustrating. I spent a significant amount of time contacting customer service trying to resolve the issue. I reached out 7 times by email and also called, but instead of receiving a clear resolution, I was repeatedly directed back to the same options and sent in circles.

I was told I could receive a discount or price match another equivalent putter. The alternatives suggested were more expensive, and not the same condition as the original “Like New” putter I ordered.

After multiple contacts with customer service, I still ended up without the product I purchased and without a comparable replacement. The time spent trying to resolve this issue was extremely frustrating, especially when the original problem was caused by an inventory error on Callaway’s side.

I expected more from a premium golf brand. The representatives were polite, but the overall customer service experience and lack of a meaningful resolution did not meet the standard I expected from Callaway.

I hope Callaway improves the way situations like this are handled in the future.

Item I ordered was out of stock. They didnt even tell me. had to reach out to them for them to tell me. Charged my card anyways

Took them 5 business days to process the order and they wouldnt let me add delivery instructions. This is unfortunate because I live in an apartment in a large city so I had to have them sent to a friend’s house in the suburbs. I purchased what was advertised as a standard length iron set only to find that every single club had an extension in it. Also, one of the wedges was the “high loft” model instead of standard. They also advertise club customizations, which for some reason weren’t available to me at any point. I recommend looking elsewhere for clubs

I have purchased many clubs from this company and they have always arrived better than expected. Last week, one of the heads of a newer 5 wood flew off at the driving range. I called Callaway Customer Service and they shipped out another club immediately! They were outstanding, to say the least. I really appreciate this company and have stocked our golf bags with high quality golf clubs at more affordable prices from them for years.

Ordered a hybrid via Callaway Golf Pre-Owned in the 50% discount sale as I didn’t want to pay too much for a club that I won’t use on a regular basis. I went for the outlet option in terms of the condition of the club and ordered it on 19 March. Having contacted Customer Service (Ulrich) to check progress, I received the club today (25 March).
I have to say I can’t fault the whole process from end to end and also the condition of the club. It was perfect - let’s hope I can hit it ok haha.
Would definitely recommend Callaway Pre-Owned. I know there are some negative reviews but can only speak from experience and I am very impressed.

Ordered clubs on Friday morning and on Monday afternoon I got an email that said they couldn’t complete the order because they no longer had the clubs. Why is the iron set on your website if you don’t have them?