Callaway Pre-Owned Avis 

I ordered two women’s clubs, two days before they got here they canceled one. When my package arrived they sent me the wrong club. Not only is it going to take close to a month for me to get a refund, they wasted my time and money.

I just purchased a stealth 2 driver for, "very good" condition. It was average at best. The online guideline says, "very good" condition is 8-15 rounds played. It's missing the red paint on the bottom side and has scratches EVERYWHERE. Looks like it came from a rental set and the staff member who graded this club, "very good" kisses their cousin. Feeling robbed, lost a customer, indefinitely.

I ordered a set of ladies irons . There should have been 5 clubs but only 3 were received . Callaway follow up service was diabolical. They refused to give me a refund until after the carrier had carried out an investigation , despite the fact that they have acknowledged the package has been tampered with in transit and resealed with tape that they do not use . I ordered my clubs 2 January it is now 24 th Jan and I do not have the set I ordered or a refund . Apparently , “ it’s procedure “ ! Appalling, will never use Callaway again

I ordered Callaway Elyte X iron set. 6-AW. I selected the “like new” option. These clubs all are brand new. Not a mark on any of them. If they are “used” I for sure can’t tell. These irons are in perfect condition. The price I paid was literally $300-$400 less than you’d pay for new. If you need clubs, check them out! They also have brands other than Callaway. 10 out of 10 recommend.

I strongly advise against purchasing from Callaway Pre-Owned Golf.

This company repeatedly advertises items as in stock, accepts payment, and then takes over a week to inform customers that products are suddenly unavailable due to “warehouse misinformation.” This happened to me multiple times, across different purchases, and shows a serious lack of inventory control and internal communication.

Shipping updates were consistently delayed or nonexistent. In more than one case, part of an order shipped while the rest was quietly canceled days later. Customers should not have to wait a week or more just to learn that items they already paid for never actually existed.

Because of these ongoing issues, I ultimately returned all items. The returns were shipped using the company’s own UPS labels, with RMA numbers clearly marked on the outside of the boxes and included inside the packages. Despite doing everything correctly, I have now waited over 8 business days with absolutely zero updates regarding receipt of the returns or processing of refunds.

To make matters worse, I used Affirm for the purchases. Due to Callaway Pre-Owned’s repeated mistakes, I was forced to open multiple financing accounts for orders that were never fully fulfilled, creating unnecessary financial exposure and administrative headaches that could have been easily avoided with competent order management.

The lack of communication, accountability, and urgency to resolve their own errors is unacceptable for a company of this size. If you value transparency, timely fulfillment, and basic customer service, look elsewhere.

Until these systemic issues are addressed, I cannot recommend Callaway Pre-Owned Golf to anyone.

Absolutely the best place to buy used clubs, callaway or any other brand!

ordered Ai one mini putter in like new condition on Sunday night , then read the reviews after ordering, generally though the worst was going to happen , but arrived today 2 days later and 1 day earlier then planned, honestly the putter is brand new still got the shaft length sticker on the grip , honestly im in disbelief of the condition and the price I’ve paid feels like I’ve stole of them ,I don’t play Callaway normally but very tempting with the service and price , but will 100 percent be ordering again from here( putter wise) !

I have always been happy with my dealings with Callaway Pre-Owned. The condition of the clubs has been accurate, indeed recently a 'Very Good' driver came looking like new. The one minor issue I had was dealt with promptly and professionally by Customer Services. I would most certainly use them again.

Like others recently experienced, ordered and paid for “like new” putter arrived with dirt all over the grip, scratches and a sticky substance on the shaft. It was packaged in a box with one crumpled piece of packing paper near the handle and was just flopping around loosely in the box. What a joke and misrepresentative of the condition I selected. I would describe this condition as average to poor, not close to like new condition. Returned and will not waste time again buying from them.

Customer support here is useless. Ordered a set of wedges that was missing the Approach Wedge. They now have a set in that has the wedge so I reached out to my “account manager” to buy the wedge. They told me they can’t “break up the set”. But it was fine when you sold me my set without it???? Never shopping here again.

The club arrived and in good nick but decided I needed a loftier wedge so arranged a return, so far so good, I returned it via UPS. Not easy as the UPS site is bad and ultimately no local drop off points. Returned it, no refund, left if a while 2 weeks no refund. Contacted them via online form as well as email using the email address, nothing, waited a few days nothing, after three follow up email as still nothing then three days after last contact email telling me my credit card failed. Had to ring in, rang in, online team busy, will ring me back..........nothing.......

Four days after my purchase, it showed that my order was still processing. This was the time that the delivery was should’ve happened according to the projected delivery time. I called the customer service line and waited on hold for 25 minutes before connecting with a customer service rep. The customer service rep told me they had issues that week with their shipping and that there would be a delay, but it should ship out that day. Two days later, I get a message saying the club is not in stock. So the problem seems to be that they sold a club that they did not have. Unfortunately, that email did not trigger my refund. Three days later, I’m still trying to get in touch with them to issue a refund and my order still shows as processing.

Ordered a wedge and it arrived as planned, club as in good condition but they couldn't even clean the club came complete with dirt in all the grooves and head. Fat chance trying to reach anyone in customer service or even on the website account info page just keeps saying we have a problem try again. I should have just bought new from the store it is not worth trying to save a little on a club with a company with this type of service.

So over the last few weeks I decided to upgrade some of the clubs in my bag I stumbled upon Callaway Preowned. I was looking for a 3w, 3h &4h and fortunatly found all of these in the Big Bertha range with stiff shafts. 2 clubs were listed as very good and the other average. the very good were approx £109 each and the average £85 - I thought this was worth a punt. Well they arrived today and I have to say I was BUZZZING. All clubs looked brand new / never been hit and came with the appropriate headcovers. the 3h that was classed as average had a little paint defect on the crown, most likely where it had been rubbing against another club, but for £84 i can get over that. Needless to say I would highly recommend buying from Callaway especially as they offer a 14 day money back return if you arent satisfied. Absolute bargain, if you can find what youre looking for dont hesitate. Shipped monday - arrived Wednesday morning (free postage). Ace!

What happened to their service? I have purchased clubs from Callaway Pre-Owned for years, including full sets of irons and countless single clubs. I have always had great experiences, but this has absolutely changed. I just purchased two clubs that showed up in markedly worse condition than I have come to expect. I have tried a dozen times to complete a return online and the website will just not process it. I have now tried to call six times over a week and have done nothing but sit on hold.

Website very detailed. Important to pay attention. Item delivered exactly as described. Fast shipping. Great value. Thank you! Did not reach out to customer service, unable to comment on responsiveness or quality of service.

Have been waiting almost two months for refunds on clubs that were returned to their dock. Sent item in worse condition than advertised. Emails take 5 days to get a response and all they send is a canned form letter each time. No one answers the phone at customer service either. Never ordering from them again, a complete joke.

Terrible ordering experience. No actual photos of the clubs on website. Support staff are never available. Going on day 60 of my return and just saw they sent back a gift card instead of a refund as they told me. Golf clubs are expensive, service is important. This system they have sucks. Go to a golf warehouse.

I ordered two clubs--they notified me a week after the order that one of them was out of stock. For the other, they sent a left-handed club instead of a right-handed club. I waited on hold for an hour to speak to someone and gave up. Abysmal customer service. I sent an email and will see if they reply.

This review is about Callaway, not the clubs. I have not played the clubs yet, but they are very similar to my old blades. First off, Callaway ships these clubs without any packing or protection of any kind between the clubs. They just put all the clubs in a box and off they go, subject to getting jostled around and banged up through the course of shipping. Upon inspecting the clubs I see some scuff marks on the backs that are definitely from the lack of protection, as well as a few little dings that could be from the shipping. Then looking at the pitching wedge I see a gap between the ferrule and the club head, and if I hold the grip in one hand and the club head in the other, I can wiggle the head an eight inch or so back and forth. So they don't even do a proper inspection of them before shipping them off. They called the condition of these as very good, but yet one club has a loose club head!! After E-mailing customer service about this, the rep says to take it to a shop and get it fixed!! He did say to send in the bill and they would refund me for it, but frankly I should not have to go get a club fixed, that's their job. I don't happen to live near a golf shop, so it will cost me a lot of time and driving to get a club fixed that should never have arrived like this.