Canvasbeautybrand Avis 

My order was late, the package was damaged, I ordered the sample pack and the product was all inside of the box out the package... Tacky... So far I like some of the smells... Will I order again probably will, because the product is straight... They just gotta do better with orders and packaging...

I really like the product, which is why giving it 2 stars is so disappointing. My Canvas Beauty Glaze arrived warm and gritty, and I reached out to the company for help getting it back to its original consistency. Unfortunately, I never received a response.

I’m especially frustrated because I ordered two more, and now I’m concerned I’ll be stuck trying to fix those as well. I wanted to be a forever customer but the condition my glaze arrived in and the lack of customer support are unacceptable. For these reasons, I will not purchase any more.

I PLACED AN ORDER ON SEPT 5,2026 TODAY IS SEPT 15,2026,,THE OR IS THE SAMPLE PACK I STILL HAVE NOT RECEIVED MY PACKAGE,THIS COMPANY AND PRODUCTS ARE MANUFACTURED AND SHIPPED FROM THE USA IN ALABAMA,WHATS THE ISSUE WITH MY ORDERED YOU RECEIVED THE MONEY ,THIS IS CRAZY I HAVE NEVER WAITED 8-10 FOR A BEAUTY ITEM TO ARRIVE AT MY HOUSE NEVER,EVEN THE TRACKING IS SOME BULL SHIT IT NEVER UPDATES THE STATUS OF YOUR ORDER,IM NOT ORDERING FROM THIS USA COMPANY AGAIN THIS IS TOTALLY RIDICULOUS 🤬🤬🤬🤬🤬🤬🤬🤬BUYER BEWARE🤬🤬🤬🤬🤬🤬🤬🤬

Ridiculously slow shipping times and poor customer service. The owner has millions, while the people that support her and spend their money, are treated like peasants. Exactly why you can't support some people and it's very sad!

I placed an order with Canvas Beauty Brand on September 6 after repeatedly seeing their advertisements promoting same-day or next-day shipping. It is now September 14, and my order hasn’t even started processing.

What makes the experience worse is the complete lack of communication. I’ve reached out to customer support by email and contacted the company through social media, and I haven’t received a response, acknowledgment, shipping update, or explanation for the delay.

Meanwhile, Canvas Beauty Brand remains very active on social media. I’ve watched them respond to and engage with comments praising the brand while seemingly ignoring comments from customers asking about delayed orders and questioning the same-day/next-day shipping claims being advertised.

If you’re going to heavily advertise same-day or next-day shipping, customers should reasonably expect their orders to actually ship within that timeframe—or at minimum receive communication when they don’t. Eight days after placing my order, mine hasn’t even begun processing, and I can’t get anyone from the company to respond.

At this point, the issue isn’t simply slow shipping. It’s advertising a shipping experience that has not matched my experience and then providing no customer service when I’ve tried to get answers.

★☆☆☆☆

The body butter smells great however I can feel the beeswax when I put it on my skin. It feels like it’s sand on my skin. And the smell doesn’t last long at all so it’s false advertisement. I just need them to mix the products longer

I purchased 3 body butter three different ones. Every single one came melted and was seeping out of the bags that they came in. This was an absolute waste of money.

Alot of their products smell good but looks like they have discontinued some of the scents I liked. The shipping is not consistent---they often have significant shipping delays (3 weeks or more, not counting the actual transit time) which at this point makes me not even want to bother.

I believed In Canvas Products because I brought many products with no problems but this last order I never received after 2 months I called my bank institution because emailing the company I received a response after 3 attempts and nothing progress from that point. I am very disappointed. I wanted Stormi to keep winning, but not at the customers expense.

Ordered from Canvas Beauty August 3, 2026. Promised a 5-7 day delivery minus weekends. Inquired about order after 7 days was told that they were behind a s order was being shipped. Got a tracking number as if it was at the Alabama post office and that's as far as it went. Tried to follow up but couldn't pull up the tracking number. Beware!!!!!

It was all good in the beginning. Siama was that girl for me. Then came the new scents and it was all a gamble that I was losing quickly. Coming into your fragranced oil/glaze era and blind buys do not match. There is no physical retail spot so it all is a risk, the quality started getting worse towards my decision to no longer purchase. Mistakes in shipping, fill inconsistency, weight inconsistency, missing orders, wrong orders, the way things are described are not as they smell. I tried to be patient and understanding tried only going for scents that fit my “profile” then the rising prices and “premium” scents that missed the mark to be dupes. Also I lost all faith when the auctions happened. Hardworking people paying $915 for a box flashing for $90 at the same time was crazy and those people were stuck with those outrageous prices. They shouldn’t have accepted that.

Greed
Poor quality
She called us broke due to returning scents that don’t vibe with us well.

Over all the brand had potential but nah oh yeah back to back mega sales but never shipped the last orders is wild.

I typically love the smell of the Sweet Potatoe Pie body drops. I recently bought about twenty bottles of this scent because the scent is retired and I don't want to run out. But because this is a retired scent you will inevitably get old stock. In this order I received sour old body drops.The smell is rank. It was so offputting that I had to take another shower to get It's off. They do moisturize well and generally smell wonderful if you get fresh product. But again, the retired scents may not be fresh and the smell is off. I will not be buying more of these.

This company is borderline fraud! I placed an order, received a confirmation that it would ship out in 3-5 business days. I send an email to inquire when was it going to ship and now I'm being told 5-7 days...well which is it? Clearly everyone is not on the same page with pertinent customer information. With that being said, I asked them to cancel my order. I can get better items elsewhere quicker and less expensive. This was my first "attempt" at placing an order and definitely my last!

I placed an order through Shop because there was a deal of buy 2, get 50% off of the 3rd item. I placed an order for 2 of the Billion Dollar Baby Body Glaze and 1 Fallin' For You. I only received one of the Billion Dollar Baby jars. I sent an email that same day, letting them know that I had not received it, and asked for them to send me out the third item. It's been almost two weeks and I have not had any response regarding whether they could send me the third item, or if they were just going to give me my money back. I've purchased in the past and had no issues, so this is extremely disappointing to me. I hope someone sees this review and it rectifies my issue.

This company needs to work on being transparent. They claim to process and ship 3-5 after placing an order (of course not including weekends, holidays, etc) but that is far from the truth. They create a shipping label and lead you on to think your order has been shipped. They actually send you an email saying your order has shipped when in actuality-they’ve only created a label and your order is nowhere near leaving Alabama. Their practices are very misleading and I would have a hard time supporting them in the future.

I want to say that this is a remarkable company. I had a little incident which left me upset. Well, this company fixed the situation expeditiously and sent me my order plus some. The level of customer is top notch. I love that fact that you love and appreciate your customers. Very very professional. Top tier. You have a continued customer in me. Also, the products are amazing. They smell SOOOOO GOOD. Continue being Great

The shipping takes almost a month. The shipping is not the biggest issue. The products smell awful. Like really bad. Like they mix them with roach spray. I’m from NY, so I know what roach spray smells like. lol
I am so surprised that this company is still in existence. I tried to support a black business, but Canvas makes it bad for the rest.

How ordered from this company twice, and my orders were 7 days apart because they had a great sale. I ordered on June 22 and June 27. I have not received my orders I have 2 tracking numbers with both in a pending state saying package acceptance pending at usps. This is ridiculous people work hard for their money I spent over $200. I’ve emailed them numerous times and I get a generic responses. I’ve asked for my money back and I get a generic responses. I have reported them to the better business bureau and I will never purchase from this company again and I suggest to others not to do so as well if you cherish your hard earned money

I put this order in weeks ago and still pending in Alabama, do not order from this vendor unless you want to just give out money and never receive a product. I am disputing with my bank to get my funds back. Thanks for nothing canvas beauty. This is exactly why I do not like to support black brands they are very seldomly prepared and lack customer service skills most times. Please take a customer service skill course and learn how to properly prepare for mass orders before doing business. It's a disservice not to.

I am extremely disappointed with my experience with Canvas Body Glaze. I placed my order on June 21, 2026, and my payment was debited from my bank account on June 22, 2026. A shipping label was created on June 23, 2026, but since then there has been no movement on my package. It is still showing as sitting in a warehouse in Huntsville, Alabama.

To make matters worse, I emailed the company to ask about my order and have received no response. It’s frustrating to have my money taken while my order appears to be going nowhere and customer service is nonexistent.

I was genuinely excited to try this product, but this experience has completely changed my opinion of the company. At this point, I will be contacting my bank to dispute the charge. This is not how customers should be treated. I hope the company improves its shipping process and communication because these are very poor business practices.