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Lisez les avis des autres

Noté 4 sur 5 étoiles

So far it’s been good especially their support team always there. Only reason for not giving 5 stars is because I haven’t used any other modules other than Payroll.

Noté 5 sur 5 étoiles

I cannot fault the customer services of Capium. Nothing is ever too much to ask. Been with them for a year and their after sales service is amazing. Thank you

Noté 5 sur 5 étoiles

We have been using Capium for a number of years now, and are currently in the process of switching over to MTD for income tax. Nick has been a huge help in assisting us with this process and has made... Voir plus

Noté 5 sur 5 étoiles

I am new Capium user and learning everything from scrach. I am enjoing it a lot. Thanks to amazing support I can solve all my problems quicky and easily. My assingn manager Chandini always resolve my... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de logiciels de comptabilité
  2. aussi dans
  3. Comptable
  4. Service de comptabilité
  5. Service de paiement et de comptabilité

Écrit par l'entreprise

Cloud-based Online Integrated Accounting Software for day to day needs of accountants and sme's, allows you to manage corporation tax, accounts production, payroll, bookkeeping, AML, company secretarial and practice management. Inherently Making Tax Digital.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

97 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(97)

19 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great product and service

I have been using Capium for around 7yrs. It took me ages looking for software that was simple enough not to be overwhelming but did what I needed. The support is fantastic, we usually have a reply within 24hrs even if it's to say that my query is being looked into. I would highly recommend Capium.

12 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

We have been using Capium for 6years…

We have been using Capium for 6years now and since then, I moved from 6 clients to 80 clients as a part time activity. With the software, my workload increase hasnt been felt. You have everything in one place, can work from anywhere ans any device. I love the multiple module integration. As an expert users I have learned to live of some minor deffect observed and like the fact they are constantly integrating new features.

5 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Cloud Software

We have been using Capium for about 1 year and we have very been impressed with the software. The support has been great especially from Shaun, he is always helpfully.

We would definitely recommend Capium, as the software is great to use and is continuously updated.

5 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Recommended highly

We have been using Capium for our business for a little over a year now and I'm really impressed with how well their products integrate with each other. It's made managing finances much easier and more efficient. The communication tools are also great - we can easily share documents with clients and keep them in the loop on everything. Overall, I highly recommend Capium to anyone looking for a user-friendly, effective and affordable accounting solution.

5 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

A Game-Changer for Our Accounting Practice

Capium has transformed our accounting practice and we are confident in the solution it offers for all of our accounting needs.
The platform's range of features has allowed us to streamline our workflow and provide better service to our clients.
Its integration with other accounting software and top-notch security measures make it a must-have for accounting professionals who want to work more efficiently, accurately, and with more confidence.

28 mars 2023
Noté 5 sur 5 étoiles

Capium has done wonders for us!

We've been using Capium for 3 years now, and they have been great at support and are looking at bringing in a lot of new features shortly!

We've been very impressed with how the Accounts Production/Corp Tax flows between the two - and we also have had a really good experience using their Self-Assessment module.

They are currently looking at bringing in CapiPay for bookkeeping and also a new CapiSign feature which looks good! A lot of time is now being spent on developing their software for the next version of Capium.

I would really recommend them, especially as it is cost-effective, great value for what we pay, and fantastic relationship with management.

22 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent client service

The software is great, but more than that the staff take on feedback and are continuingly improving the software. They are always keen to listen and help. Refreshing change to other software providers.

17 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Dreadful customer service who are…

Dreadful customer service who are unwilling and ill-equipped to offer any assistance. Would suggest avoiding this software.

8 novembre 2022
Avis spontané
Logo de Capium

Réponse de Capium

Dear Mark,

I'm sorry to hear that you have had issues with our support using our free package platform. Please send us an email at CST@Capium.com to see if we can help and right this wrong.

Noté 1 sur 5 étoiles

Useless software

Looks good at first glance, the demo's make it out to be very good however, once you commit and pay for the software, it's utterly terrible. The customer service is awful, the software seems incomplete , broken and doesn't flow through to each module smoothly. It's clearly been put together by people in different departments who don't use this software themselves or even test it. It's shockingly bad and glitches every now and then. The bookkeeping is useless on this software, its incredibly slow and complicated. It needs more integrations with other software's as importing data from excel isn't ideal, and is not always accurate as Capium seems to 'lose' data that is imported but doesn't flag up an error. Capium's development appears non existent, as they have been saying for literally years (since 2018) they would improve certain aspects of the software and still have not. Waste of time and money.

16 septembre 2022
Avis spontané
Logo de Capium

Réponse de Capium

Hi Chris,

I'm sorry to hear that you have had issues with our software and support. We have direct plans to invest in the
development of our software and we would be more than happy to show you. Please send us an email at CST@Capium.com to see if we can help.

Noté 1 sur 5 étoiles

Extremely bad experience

Not deserving a star even. Extremely bad experience with support and software in all!

* Support is not available at all times, as other softwares offer. Not convenient if you have issues on weekends and it happens to be a deadline for Payroll submissions;

* Not being able to buy a pack or pay for a new module online, support needs to approve that to actually make a payment, otherwise it gives you an error. If you need it urgently it is your loss (I have tried twice in several months' range);

* Somehow March submissions disappeared without explanation. I did not even raise this to support and did it through another software as the problems with support just became too much;

* Problems with software at convenient times (slowing down and impossible to work or unable to submit during deadlines);

* Got a day-off to do a meeting with Mr Nick Cheyne from support and he decided not to attend and did not reply to emails up until the next few days. Did not give a proper excuse and even if there was one- did not at least give a notice so I request a new one at another time;

* They can just restrict your access at any time if you use the free Bookkeeping and Payroll modules. You will then need to contact support to do back-up as they do that (restricting) if you try to pay;

* Lying about no longer offering free Bookkeeping as there was just enough problems with support already and want to be done with.

There are way better softwares available and cheaper even. Not worth the efforts.

2 juin 2022
Avis spontané

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