Caremark Avis 

Worst company out there. Frauds, liars and thieves! They have no intention of helping you. They sure are quick to tell you its a system error and that part has been submitted to be corrected even though you get zero help from this fraudulent company.

My experience with Caremark Medicare Plan D was initially good starting in 2012. However their operations and customer service deteriorated greatly over at least the past year. They inexplicably cancelled two prescriptions that both had remaining refills without notification. When my physician sent a new 90 day prescription they cancelled it because he sent a 10-day prescription to a local pharmacy to tide me over until the Caremark order arrived. They told me I should go buy what I needed out of pocket. And, unbelievably, today they cancelled the most recent prescription for no reason. There is more, these are examples. Customer service is abysmal. Representatives do not have knowledge of the Caremark system and repeatedly tell me things that are not true. I finally found a higher-up who actually told me that many of the reps don't know what they are doing (my words). If you have a choice, stay far away from Caremark. I'll be changing at next enrollment period. Caremark puts the health and safety of their paying customers at risk.

I would do anything to not have Caremark as my insurance provider. It's a non stop battle for prior authorization, prescriptions expiring before they can be filled (due to delays imparted by Caremark itself), and lack of communication.
My most recent awful experience left me without my medication for 3 months. Thankfully I had been skipping doses for several years in order to build this stockpile in anticipation of prolonged delays caused by Caremark. But now that reserve medication stock in depleted. Why must it be this terrible?

Terrible. They care more about profit and whatever hand shake they made over patient care.
I jumped through hoops, joined a program I didn’t want to be one just to stay on a medicine that worked for me. Now a month later they are telling me, the medicine is no longer covered. Complete BS

Caremark notified me that would no longer cover my Zepbound prescription with a cutoff date of July 1st, 2025. My doctor submitted my last Rx for Zepbound on June 24th and they flagged it as attention required. No justification and no prescription filled and the pharmacist can't do anything for me either. This was obviously intentional on their part to keep from filling the final prescription. I went to their website to file a complaint and of course all they have is physical address to write to them. They obviously could care less although they call themselved caremark.

total fiasco - since cvs/caremark has taken over Clover Health pharma -- normal tier one prescriptions tha my wife + myself have been on for 3+ plus years are now being held up for authorizations - provider promptly supplies authorizations + even the expedited ones take a week + more to be processed !! - the delays for some prescriptions can create life threatening situations ! - we cave up cvs pharmacies year ago due to massive errors + other problems - we had to quit our Aetna Medicare advantage plan when they merged with cvs - non professional, non caring, + totally inadequate customer service - loved Clover till the CVS + Wallmart involvement - we + others will now have to leave Clover immediately when open enrollment takes effect -

My meds were lost, I can’t get any help with resolving this problem. I would not recommend using them at all!!!!

Just got out of surgery, CVS/Caremark won't cover the Prescription. CVS doesn't carry the over the counter alternative as they would rather sell crap that has nothing to do with health. The Pharmacy hours well they are not great. Locations are understaffed so lines are excessive.

To be honest, I feel all this company cares about is money. They don’t care about patient lives patient care or customer satisfaction. It’s all about the bottom dollar and for that it’s really really sad.

Horrible money hungry greedy bastards. All they care about is saving themselves money, which is why they cut Zepbound from their formulary. I hope they get hit with lawsuit after lawsuit for negligence.

They are asking for lawsuits. I know a lady who lost 18% of her body weight with Wegovy and somehow they had the power to override the Dr. prescription and cancel the prescription entirely claiming that 18% weight loss in 3‐4 months isn't enough. This woman was on the verge of Type 2 Diabetes yet Caremark decides the prescription should be canceled. Caremark has a God complex that needs correction. Why do people really need physicians since Caremark already knows everything?

They will deny the medications you and your Dr have discussed that will the be best to get you well; the medication YOU DOCTOR, having examined you, feels is appropriate, recommends and prescribes. I am constantly required by insurance people to take a medication they prefer instead of what my doctor has recommended. I am struggling to be well without the appropriate medication prescribed by my doctor who has examined me. CVS UNcaremark does not care. It is quite obvious their only concern is money. I absolutely, wholeheartedly, 100% DO NOT RECOMMEND! A one star rating is better that’s they deserve.

The decision to make side deals with Novo Nordisk at the expense of your customers is disgusting. My doctor prescribed Zepbound for over a year; I have done everything recommended and been pretty successful on it. Now a decision made with no medical justification is theatening that progress so this company can see slightly larger profits.

Constantly requiring a prior authorization. The latest: They required a prior authorization for an $8 antihistamine. One that has been on the market since 1959. Inexcusable. Their customer phone service is a nightmare. Most of the agents barely speak English, and are reading from a script. They do not possess the knowledge to actually solve problems.

The CVS Caremark app is the worst app I’ve ever used. I wrote down my username and password the last time they made me change them—so I KNOW what they are. If they “don’t match our records,” then the records are wrong, not me.

In order to send an email to get any help with the app, I have to sign in to the app….which it won’t let me do.

I’m not calling on the phone. I don’t have time to be on hold all day long and then deal with an automated system that’s been programmed to deliberately misunderstand anything I say.

There are no snail mail addresses to write to, and no emails that aren’t hidden by a demand to log in to an account.

This is the worst app I’ve ever used, and CVS Caremark has the worst customer service on the planet. I hope their stock tanks and the execs and big shareholders lose everything.

HORRIBLE TO DEAL WITH, GO ON CHAT LINE TO QUESTION WHY OUR BILL WENT FROM 82.30 LAST FRIDAY TO NOW 32.98, GOT ESTIVAN AS SVC REP FOR CVS CHAT LINE, HE HUNG UP ON ME AND DID NOT ANSWER MY QUESTIONS, WENT BACK ON CHAT ASKED FOR SUPERVISOR GOT TANYA, GOT CUT OFF FROM HER WHILE CHATTING ALSO !! AND SHE DID HAVE TIME TO SAY SHE COULD NOT EVEN SEND ME A COP OF MY OWN BILL?.....WHAT IS GOING ON BEHIND THE SCENES WITH CVS CAREMARK, THEY ARE HORRIBLE, I ? WHY BILL WENT FROM 82.30 ON FRIDAY TO NOW 32.98 ON MONDAY, NO EXPLANATION....THIS IS A HORRIBLE COMPANY TO DEAL WITH AND APPARENTLY DO NOT CARE HOW THEIR CUSTOMERS ARE TREATED ON THE CHAT, VERIZON MADE US GO TO THIS CVS CAREMARK IN JAN OF THIS YEAR 2025 AND AFTER HAVING EXPRESS SCRIPTS FOR YEARS, AND I THOUGHT THEY WERE BAD.....CAREMARK TAKES THE CAKE AND EVEN MUCH MUCH WORSE THAN THEM..........SAD, WHOMEVER RUNS THIS COMPANY SHOULD BE FIRED.......PERIOD.

Called for information on a specialty prescription and was extremely pleased with the service. The agent was courteous and knowledgeable. Excellent customer service.

Just when I thought EXPRESS SCRIPPS were the worst mail order, my pharmacy manager was changed to CAREMARK, which is WORSE. I have to wait 7-10 days for a much needed muscle relaxant via PONY EXPRESS ILLINOIS TO CALIFORNIA USPS.

Do not know what happened with this company. Always had CVS Caremark but had to switch to Silverscript Caremark or lose coverage. Was told all Rx would transfer automatically with switch. They did not and was not able to log in Caremark had to enroll in another profile. Had to have a Rx refilled and was told to have provider send in script. Called my provider and had they submit script and had an emergency amount submitted to local CVS which was fill but Caremark insisted they never received script. For over 2 months have gone back and forth Caremark claims never received script and my provider says script was submitted with confirmation. After many many many calls to Caremark with same response did not receive script from provider any yet a received numerous letters saying I was not eligible to have script fill through Caremark. I was also told that Rx drug was out of stock,name in Rx misspelled, doctor’s NPI number was missing. No one listens or investigates the issue only we gave not received script from doctor. I can get a parrot if I want to hear the same line over and over again. I even had another doctor submit the script with same result. Also gave them Rx number from the last refill that they looked up confirmed but still unable to get refill. Luckily this Rx is covered and there’s no charge so I will have it filled at a local pharmacy every month rather than get the 90 day through Caremark

CVS Caremark’s mail order pharmacy has seriously dropped the ball. In March 2024, I received a cream-based prescription from them that was supposed to last about 1.5 to 2 years. It came with an expiration date of October 2025—totally reasonable.

Fast forward to March 2025, and I received the exact same medication—but this time it expires in November 2025. That gives me only 8 months to use something meant to last almost twice that. Completely unacceptable.

When I called customer service to ask about it, I was told, “The provider has X amount of refills, so just refill it when it expires,” and “We have no control over how it’s dispensed.” That’s not just unhelpful—it’s irresponsible.

This kind of inconsistency and lack of accountability erodes trust in a service that’s supposed to support long-term care. Caremark needs to do better—for the sake of patients depending on them.