Caremark Avis 

Only 1 star here. I gave 1 star for the quick speed on most orders. However, that's all I am giving. They are rude, and do not listen. You have to repeat things way too many times. They don't clean up their prescriptions that are no longer in use, which causes confusion on their part and problems for you. It is a mess. Whatever you do, do not store your card on file for payment as they will run those refills way too soon. It can get costly....with unwanted surprises in your bank account. The customer service has gotten worse in the past year. I was using them for everything, but after the last week and all of the mistakes and rude people I spoke with, I will be limiting my use to those I absolutely save the most on. It just isn't worth the headache. All of the excuses they gave this week was their fault. I just don't have time in my day to talk to 4 or 5 different people about 1 thing that the first person could've gotten done right the first time. I get that people make mistakes, this goes beyond that. It just isn't a pleasant experience anymore. And the working parts in their system do not communicate efficiently with each other!

This money hungry company can improve by stop pretending to have a doctorate degree and stop denying medications. My parents wasted hours of their time multiple days in a row just to get this company to cover my mother's medication. My mother does not have a thyroid and they denied her thyroid medication which she has taken for thirty years. How dare they deny her. We pay you. Without our money you would not even be a company. They also got my father's easy name wrong six times and claimed they could not find him due to them constantly misspelling a common 4 letter name. So not only can they not spell, they will also deny whatever they can because they are greedy.

By far the worst prescription service ive ever encountered and will never use them again. 3 consecutive months a prescription there has been issues with shipping my prescription, on average arriving more than 10 days late, with customer service being worse than useless to help find a solution. I was consistently told they would overnight ship the prescription, and not once did they actually do this, even after having to call them on a daily basis to ensure they would actually be doing something. Do not use them under any circumstances if you care about actually receiving your prescription.

Horrible prescription coverage. Insurance is refusing to fill a prescription that they have filled in the past. Saying they will only do generic, and I should just try another medicine. They are not doctors yet giving medical advice. There is no generic for Nurtec, and no other medication that works and prevents my migraines. I have had migraines since 4 years old, the only relief I have ever had was from Nurtec. It works so well that I did not have migraines for over 5years. Yet this company wants to deny a medication that has proven to work. It will be pointless, but I will be sending them my doctors/er bills since I paid for appointments and Caremark is going against doctors orders. I will have to pay for new appointments just to get some medication, which will not be the only medicine that works on my migraines. Disgusting company! Only in it for profits.

If I could leave a 0 I would. This is the most awful pharmacy to deal with period!!!. I had to change to this company because if I didn't then my prescriptions would be no longer covered by my insurance. I changed 2 prescriptions on 02/05. One is still at USPS since 02/06 in Dallas and the other they claim needs dr approval but I have 10 refills left on it when I was with Walmart. They are still waiting for the dr but I called the dr office and they said they sent it to them. I am tired of going back and forth with them. I am curious as to how I will get my 150.00 back. They told me they will apply it to the next prescription. There will not be a next. I am sticking with Walmart.

I have a script that needed refilling about every two weeks but when I tried, I was told it was too soon and I would be charged full uninsured price. Leslie answered the phone and was able to understand the situation and come up with a fix. We even talked about how to have the Doctor write scripts in the future that would avoid this situation with other patients. She even called the pharmacy for me! On top of that, she really seemed to enjoy her job and be helpful.

CVS Caremark is AWFUL. Their implementation of AI is customer unfriendly. They try to make it impossible to actually talk to a representative.

A Caremark rep told me my Rxs from my old mail order pharmacy would transfer automatically. No meds came in the mail, so I called to find out what's up. 2 reps and a supervisor later, I learn the first rep lied and not only was there never a transfer initiated, but I have to read information for my like 20 meds to them over the phone. Insane. My old pharmacy (Optum) then provides a direct number to their pharmacy dept. so Caremark can call Optum. Nope! Caremark refuses. Says Optum must call Caremark. Why would the place where I'm no longer a customer call the place where I'm currently a customer?? Completely backwards. Feels like Caremark policies are meant to discourage customers from saving with the mail-in program. Sick people should not be treated this way.

Got switch from Express Script to CVS Caremark by work company as of 1/1/25. I rarely taken medication and just now my prescription history suddenly seems endless of heavy pain killers as well as numerous strong medication for various medical condition listed: it completely mixed with another person with my same first name, same age, but different middle initial. Last name not shown so I couldn't tell if we have the same last name. Upon writing to customer care, I got a response that the representative did file an incident report about it but I've been checking my file, still nothing change in there, such serious confidentiality violation regardless of if they did processed these medication under my coverage! No peace of mind. Lawsuit potential!

Absolute disaster of a company. They deserve to go bankrupt.
Getting them to fill prescriptions take 2 or 3 calls because of as many mistakes. Instead of taking accountability for their shortcomings, they focus on telling them the reasons they can't do their jobs. I have never grabbed an electric fence, but I have to believe it would be more pleasant than dealing with these people.
Absolutely, the worst company I have ever experienced in the healthcare field.
Bottom line is, I never got delivery of my prescription and couldn't even get them to provide a replacement to me. It is a critical prescription, and I don't know what to do.

Can you give less than 1 star. Makes sense why Verizon would switch from express scripts to Caremark to save a buck. Caremark so far has been the worst and express scripts was easy!! You get what you pay for and Caremark suck!

This company is the worst!! They don't know which way is up. The answer to questions that I have depends on the representative who answers the call. And this isn't a one time issue - this has happened multiple times. Having wrong ship to address in the system, then shipping to an incorrect address, asking for signature when they've shipped to us before and never needed a signature, on hold for an hour just to get a simple answer to a question. It has taken me multiple phone calls to just get a simple answer on a prescription. And multiple months of calls to fix each problem.
1-3 times Caremark screws up... is fine, it happens.
8+ times Caremark screws up... is unprofessional and unacceptable!!
Get your act together Caremark!!!

Received a medication that I had put on hold, did not request, and did not need as my daughter is no longer taking it. Called CVS Caremark and they refused to credit the price. I cancelled all medications with them. I refuse to do business with such an unprofessional company.

Totally inefficient. Waste of time. DANGEROUS. Long holds. Conflicting information from emails vs website vs rep. Reps clearly not trained or at all informed, much less well informed. The person tried but it’s clear the systems are totally discombobulated and lack any connectivity. First levels reps also do not see to have any access to information beyond the useless, barely even superficial information on the website. Gave me “an answer” but it was only 1/4 of the information without any reference that there were more options. Nope, pay cash if not on formulary. I had to figure out prior auth & ask. Oh, yeah - there’s that. Unless the reps are taught to subjugate that information? Would not be a surprise based on these experiences. Today I called again. Was left on hold for over 20 minutes. Called in on another line after 15 minutes & literally had 2 different reps giving me totally different answers at the same time. One said “I talked to a senior rep & it will be processed in 2 days.” The other said, “even though you got an email saying prior auth was approved, the mail order dept still needs something.” Naturally, I asked what? “I don’t know. I can’t see that information.” What a disaster. Someone should be ashamed. A lot of people probably. This kind of morass takes lots of idiots to foment. This is a miserable excuse for a “benefits” company. Much less, one involved with helping us manage our well being. Shameful.

When CVS and Aetna "got married", their combined company completely became dysfunctional. For the last hour, my UPMC (Medicare) concierge tried to get a problem rectified. After calling CVS/Specialty, they told us that they had nothing to do with my problem. "Get in touch with Caremark.com", is what we were told to do. So we did. Attempt #1 - after being on hold for 15 minutes, the "representative" cold-transferred us to Aetna. Not what we wanted since I am not an Aetna member. Attempt #2 - the "representative" hung up on us after we asked for a supervisor. Attempt #3 - we got to someone who actually had a supervisor available, but we got disconnected upon her transfer attempt.

The company and people that work there, are at best amateurs. Stop doing business with Aetna and CVS if you value your sanity.

CVS Specialty in particular is atrocious. Every month... EVERY month... there is another billing issue and they do not send the Enbrel injections. I am at max out of pocket for the year, have paid all the bills (over $2,200 / month co-pay), and they ALWAYS ALWAYS ALWAYS have an issue. I spend 2 to 3 hours a month at least on the phone with them. I will get my weekly injections for 4 weeks, then miss 1 or 2 because of their incompetence. It has been this way for at least the 3 years I've been forced to use them. The reps on the phone are usually pleasant, but they never are able to directly handle the issue. Their entire fulfillment process is a joke.

Workers don't have any English and do almost nothing and staying only few minutes.

I have used Caremark CVS mail order pharmacy for the past 2 yr. The reviews on this site DO NOT MATCH my experience. CVS Caremark has a good website that is easy to navigate and follows up on shipping status. I have had ZERO errors in ordering and shipping. I suspect the majority of the reviews listed here are either FAKE or from customers who are too stupid to know how to use an online service. Strange that 95% of the reviews are 1 star? There is not one review above 3? Shame on Trust Pilot for not monitoring these reviews better.

CVS Caremark is a fraud in a broad daylight. Recently my wife got an ear drops prescription for 5 days. She has BCBS MedicareRX of MA insurance.
It was called by Dr.into CVS. CVS said that it would cost (after insurance?) $128. When I refused to pay this much, they told me that with Goodrx they can give me a better deal for $48 cash.
Then i looked up other pharmacies and found that at local supermkt pharmacy it is $12 with GoodRx. This is totally outrageous. I wrote a complaint to BCBSRX. Then i discovered that CVS Caremark actually administers BCBS RX of MA. Can you freaking beleive it? What a conflict of interest!!!