Caremark Avis 

hard to say which is worse--their drugstores or their mail order plans...AWFUL awful customer (dis)service...hate them...and am stuck with them...the WORST!!!

Forced to use worst service.
I can't even refill a normal script with a normal rx number on their out-of-date terrible prescription service. I NEVER WANTED TO BE A CUSTOMER BUT IM FORCED TO BY CVS PBM.

Should be ZERO stars!

This service has proven to be incapable to fulfill its obligations on multiple levels.

CVS Caremark has demonstrated how ineffective, unwilling, greedy, stingy, unethical, and unprincipled they are. I’ve given this company nearly one year grace to get it together…. I expressed some basic industry standards that are seriously lacking, and still NOTHING!

CVS CAREMARK has abdicated, relinquished, abandoned its functionality. Here’s two areas:

1-CVS CAREMARK refuses to do cost sharing with secondary insurances! The result has been an overwhelming financial burden on customers!! Where is the cost analysis on this business model?

2-CVS CAREMARK continues to shift responsibility back to customers & doctors when they can’t meet their own obligations to FILL/REFILL a prescription. Since when is this NOT the responsibility of a pharmacy? This is the function YOU were hired for! STOP giving me “to do” lists!

The second I get a chance to leave this arbitrary and capricious “non-service” company, well that will be a terrific second!!!

Profits over patients.

Worst insurance company I ever had for medications. Doctor puts in PA, appeals etc they still deny the medication
If you were dying and had no alternative they would let you die rather than fill medications . I can only pray somehow they go out of business and my company is forced to use another company.

They are the worst they don't give a crap about you
This company worships the almighty dollar. I am reporting them to my state's department of insurance ,the NAIC

Will never use the mail order through Caremark they they will create a ups label and not send it off but post on the website shipped when it hasn’t shipped and they’ll ignore the part that says the shipper has not shipped package. So now I can’t get a new prescription because Caremark put in the system it’s been shipped when it hasn’t and they don’t know what happened to the package smh and the elite team people doesn’t seem elite they couldn’t fix their mistake .

The absolute worst place. Denies all coverage even if pre authorization. Horrible customer service. It’s awful. Sadly won’t help the health of others yet takes companies and peoples money. Complete scam.

I had my prescription for 3" syringes sent to Caremark's mail order service. Because it was not covered, they simply cancelled the prescription. They made no attempt to reach me. They made no attempt to use the credit card I have on file with them. They didn't even reach out to the local CVS Caremark pharmacy to transfer the prescription. They just left me high and dry.

I only found out because I noticed I hadn't heard from them. On my first call, their representative left me on hold for five minutes and then hung up on me. I had to call them again to find out they simply don't even TRY to contact you in a timely manner, or to help you solve the problem.

CVS Caremark: DON'T USE THEIR INCOMPETENT, UNPROFESSIONAL MAIL ORDER.

Horrible! I called twice to verify that they could fill my prescription. Once they received my prescription, they canceled it without notifying me because they do not carry this drug for mail order delivery. Now they cannot transfer it to a local CVS to fill and I have to go back to the doctor for a new prescription! COMPLETE INCOMPETENCE!

When I call I am passed to a Customer Care person who sounds as though he or she is in China. I can't understand them nor can I communicate with them.

My doctor sent the request for a prior authorization of LIDOCAINE 5% OINTMENT on 4/9/24. First time I’ve been told it can take up to 3 days. Next time I called on the fifth day and asked representative Angelica(?) to submit a grievance for such a service. She’s got disconnected. Representative Dan said the process can take up to 17 days. What kind of patients can be satisfied with such service waiting in pain for 17 days?!

Ongoing issues for last two weeks. Given different prices for my meds every time I called. Website is slow and cumbersome. Once I finally got my prescriptions, the website would not let me put my credit card number in. I called, got transferred from one incompetent person to the next, and spent over a half hour on the phone; their system wouldn’t accept my payment either! I will likely switch back to my local pharmacy and use GoodRx and break even $.

I recently got a letter stating that my sons' asthma medication had to be changed because there was a medication that was just as safe and effective and cost less. As I had no choice, the doctor switched the medication. The "COST EFFECTIVE" nonsense is a difference of $12 for me over the course of 90 days, so who is this medication really more cost effective for? After talking with several professions, the new medication they will cover, is LESS effective and often does not work. So the bottom line is that my sons health is less important that your bottom line. Additionally, the medication he was on previous (that works great and controls his asthma) is now available in a generic form, which CVS Caremark also will not cover. I wonder how many pockets are getting lined at the expense of my child because this medication is safer, more effective and cheaper for only one person and it is NOT my child.

My refill prescription has been stuck in "Ready to Ship - Check back soon for your tracking number" mode for 7 days but it never ships. Every time I call their reps say it will ship that same day or the following morning and if it doesn't ship to call back... so I call back nearly every day and I get told the same thing. It's like Groundhog Day with clueless CS reps that don't know how to use their own system or troubleshoot. I spend 30-60 min on the phone each time asking them to please for the love of god figure out what's wrong with my prescription. Maybe my doctor just needs to resubmit it again so it's a fresh and new order because Caremark seems to hate me and my existing order. It's in stock, the prescription has been processed and approved, my credit card and shipping address are approved and valid. My credit card has been charged 4 times in the last 9 days but it never ships and the pending transaction falls off. First I was told it was caught in the system with a different order, I only had one order. Then I was told it was marked out of stock but it's really in stock. Most recently I was told it cant ship because there's a storm, somewhere, not sure where, just somewhere. What?? It's just absolutely unacceptable that no one can be bothered to fix this mistake with their system and every time I call I get another runaround response. I am completely out of my medication and past due for dosages I am supposed to be taking with this prescription Caremark is holding hostage.

Zero Stars!
It is impossible to use your website. I've been ordering online from vendors for the past 20 years. Your website is impossible to even access. I've attempted on many occasions. I'll continue to phone order.

Worst pharmacy ever ! They do not deserve any stars at all. Customer service is terrible and they are all so rude and not at all knowledgeable. Nobody should use this pharmacy!!

I would give CVS Caremark 0 Stars if allowed. Unfortunately, my company switched insurance companies and I had no choice but to use CVS Caremark for a pricey prescription. My issue is that the company processed a payment of $230 from my debit card on Jan 17th, when I removed this as a form of payment and replaced it with my FSA account. Numerous calls to CVS Caremark and speaking to their Senior Account Resolution team and my funds are not back in my checking account a week later.
I asked for an explanation from the numerous representatives and supervisors that I spoke to, and not one could give me an answer. I was advised this matter would be resolved and my funds would be back in my account in 1 business day, and that did not happen. If this happened to me, then I can assure you it has happened to other customers. I will no longer be using CVS Caremark and have transferred all of my prescriptions to another pharmacy (albeit it will be more expensive), but I refuse to give CVS Caremark anymore.

Another BIG company that just doesn't care about their customers.
Sadly I was beginning to think well of CVS as a mail order pharmacy until my Medicare Part D Provider changed from them to a different mail order Rx provider. As 2023 came to a close CVS assured me twice that they were going to refill my scripts one more time.
Then on Jan. 1, 2024 they just threw out all member info and order status as though I never existed. Too Bad... Sucks to be You! No Notification, No Order Cancellation update. By the time I realized that my needed refills were not coming my account was inactive and I needed to have new scripts written by my Dr (s) and transmitted to the new mail order pharmacy. I will go days without my needed meds. BAD CVS!

Terrible company. I made 11 phone calls in 7 days post surgery (was on phone total of 18 hours) to resolve an issue. They told me my doctor didn’t send 90 day supply but charged me for 90 days $200 dollars and only sent me 30 day supply and said, they won’t refund money bc “the error lies with the doctor, not us.” I could see 90 day script in Caremark system and a supervisor Derrick kept telling me he did not see it, and pharmacist on call did not see it. But then why can I see it in your system? Kept telling me to call my doctor even though they sent correct prescription. Fraudulent company that deliberately overcharges, underfills medicine and refers you to other people who cannot resolve issue.

Always had trouble with them as they are forced upon us by company medical.
Will not let you fill more than 2 prescriptions at somewhere other than CVS (but will block it without telling you and only let you know if you call).
Then they forced me to go from a 30 day auto-refill for heart meds to a 90 day. Sounded great until I learned there was no auto-refill option when I was about to run out (again, without telling me until I called.)

I would recommend changing pharmacy’s asap
People who don’t work for cvs specialty are hearing all your information, credit card information, diagnosis, addresses, co payment card information, the list goes on I called to report it never received a call back and the person still works there
I’m taking it to hipaa since cvs thinks it’s ok to break a phi law and not do anything about it. The minimum fine for criminal violations of HIPAA is $50,000. The maximum criminal penalty for a HIPAA violation by an individual is $250,000. Restitution may also need to be paid to the victims. In addition to the financial penalty, a jail term is possible for a criminal violation of HIPAA Rules. Prolly why they are avoiding it.