Carpenters Group Avis 

I had a great experience with Carpenters Group. I received excellent customer service throughout. Alivia provided me with regular updates and offered her expert opinion during my claim. I would highly recommend Carpenters Group.

I really would not recommend Carpenters based on my experience.

My accident was on 14 August 2024 and I am still dealing with this claim nearly 2 years later. The whole thing has been so stressful and frustrating.

I have had to constantly chase for updates and I just don't feel like my claim has been dealt with properly or with any urgency. Communication has been poor and there have been long periods where I have heard very little, leaving me having to keep contacting them to find out what is happening.

I understand that claims can take time, but nearly 2 years is just ridiculous. You expect a company dealing with something like this to support you, keep you updated and actually move things forward. Instead, I feel like I have been left to keep chasing and fighting to get answers.

I have now had to make a formal complaint because I am so unhappy with how this has been handled.

This whole experience has caused me a lot of unnecessary stress and I honestly just want the matter resolved. I would not use Carpenters again and, based on my experience, I would think very carefully before using them.

I had the most awful car accident and had no idea where to even begin with my injury claim. Sabrina was so helpful and friendly and advised me every step of the way. She kept me updated throughout the whole claim. When I told her I was unable to drive due to my mental state after the crash she made sure I got the right psychological help along with organising physio appts to get me back to my normal self. I can’t thank her enough and would definitely recommend her and carpenters to anyone who has been unfortunate enough to be in the same situation as me.

Mr Mc Cathy was very helpful and kept me informed throughout the whole experience would highly recommend

My claim was dealt with by Loughran McCarthy who provided me with clear and timeous updates throughout. Very happy with the service I have received.

Eventually a good outcome

I was assigned Simone Stewart after a car accident that wasn't my fault. Although I found the email communication slow at times, and towards the end there was a bit of confusion regarding payment- I found all communication to be polite, and answered when possible with appropriate detail. I would recommend Carpenters to solve your claim. The process of a claim is slow in itself, so patience is key and your claim will be resolved. Simone was friendly, polite and helpful at all times.

Without doubt, THE WORST company I have ever had the misfortune of dealing with.
They never, ever return your emails. Contacting them is a complete nightmare.
Carpenters have made an already stressful situation 10x worse because they do not help and they do not care.
I'd rate them 0 stars if I could.

Hello to All staff at Carpenters, Hope you all are,doing extremely well. A BiG Thank you, Mr Anthony Kavanagh, for handling my son’s case. Excellent work done. My son and I am extremely grateful for support and dedication shown in handling our case. We are very pleased with outcome. Thank you so much. Best wishes

Communication at first wasn't good, assigned new case worker Ian Anderson,what a difference,my emails were answered within 24hrs,didn't mind me phoning him, good advice given through the process which included medical appointments and care he done a great job on my behalf.
Thanks to Ian should all be settled in a few weeks.

Ian was absolutely fantastic. Gave 4 stars as unfortunately i didn't have the same experience with his other colleagues before him.However, once my case got passed onto Ian it was plain sailing from there. He was always very informative, gave great advice, and kept me in the loop. I am happy with the result he managed to get for me.

Excellent service
Kept informed on my claim
Successful outcome
Chloe Hellon your a credit to your firm

Absolutely amazing Ryan was lovely and always kept me up to date 10/10 service

It was long but great result for my claim. I received £9220 cheque from you. Great news at the end. Special thanks for Samantha Henry..! You were very helpful and patient from the beginning to end with excellent communication.

Thank you.
Ismail

Very good service at the outset immediately following the collision in September 2023 where I was knocked off my road bike by a car user.
They were a few issues with Doctors Chambers early on, especially with mix ups over appointments and duplicated correspondence.
Things then got on track again but then after mid July 2025 there appear to be some drift in dealing with the case.
However since Nikki Naylor took over in late 2025, things started to get moving again and I felt put in the picture more, and certainly in the last 3 months leading up to the settlement Part 36 Offer there has been regular, clear and concise engagement to then reach a speedy conclusion.

My experience was great. Emma Moore took over my non fault car accident case. She was so reassuring and supportive. She worked hard to chase everything up. I’m so grateful to Emma for taking off the stress of the claim. Thank you Emma, you’ve been fantastic.

Bethany Cronin was incredible when she took on our case. Previously, it had been passed around to over 5 different people and not much happened. However, When Bethany got the case, she made things actually happen and was helpfuk, professional and accessible. Would highly recommend using Bethany Cronin again.

Great service, fast and responsive. Hassle free.

I was knocked off my motorbike in a hit and run. No time was wasted in me recieving my claim, James Bowes who handled my case was very professional, although communications with the MIB can be quite slow and stressful at times, James was always on the ball and the only time I was waiting was waiting to hear back from thd MIB. My claim was settled fairly.

Carpenters were appointed by Quote Me Happy (Aviva)to recover my uninsured losses after I was hit by a drunk driver in October 2020. To say that Carpenters have been awful would be an understatement. I have had numerous handlers for my case. The last update I had was August 2025 when they confirmed they had made an error regarding my medical evidence. I have raised two complaints, both of which have produced a letter of apology and an offer of £75 compensation!!! In desperation I have recently contacted the Courts regarding my case, and it seems that I was out of time to bring my claim in October 2025. I have raised a further complaint with Carpenters Group to try and get a response from someone. To date I have just had the usual complaint acknowledgement. I have submitted a Subject Access Request, which has not been complied with. I am now seeking legal advice to bring a lost opportunity claim against Carpenters Group. I will also be reporting the matter to the Solicitors Regulation Authority, Legal Ombudsman and Information Commissioner's Office. I have also complained to Quote Me Happy as the legal expenses policy they sold me is not fit for purpose. I will be contacting the Financial Conduct Authority regarding this. This matter has caused me six years of hell. My metal health has deteriorated due to the incompetence of Carpenters. At a time of needing help, I have been ignored and given no help at a very stressful time. I will also be contacting the press regarding the practices of Carpenters Group as from the research which I have done I am most definitely not alone. Do not use Carpenters Group.