Carpetright Limited - Sutton Avis 228

CAS-268405-P6H3H7
I am writing to make the complaint over 7 months about the carpet installation service I ordered from Carpetright. On 3 December 2023, I placed my carpet order and paid £694.05. The installation was due to take place on 5th January 2024. However, on the day of the installation I was told that the work could not be completed due to a shortage of stair noses and was assured that it would be completed the next day. Despite multiple follow ups, the work has remained uncompleted for over two months.

In response, I went to the store to seek a solution, only to be met with discriminatory and rude behaviour from staff. I subsequently emailed the company to lodge a complaint and received a response the next day stating that a case had been opened. Unfortunately, there has been no further communication or resolution and it is now over six months later.

During this time, I have contacted several third party carpet installation companies to complete the work, but they have all stated that they were unable to rectify the initial installation errors. I suspect this is why Carpetright has not returned to complete the work.

It has been 7 months, no anyone contact us to solve this problem, as their staff are racial discrimination.....
EVEN ONCE!!!!!!

Very helpful and friendly. Arranged discount and gave excellent advice!

Top marks for service ,customer service excellent. Staff very polite.

Adelina was friendly, professional and knowledgeable. I needed carpet for a rented flat and she gave me useful, honest advice about the best underlay for stairs and the ideal carpet for a tenancy. She also found me the best price. Highly recommended.

Great communication, great advice and very helpful. Very quick, after ordering the carpet etc, we got a call within 15 mins to book a time to have our carpet fitted.

Very professional in all departments

Selina was so helpful in helping us choose our carpet, going through all the options. We were kept informed and the whole service was very smooth. Thank you

Does as it says on the tin.

Very good service. Big shout out to the salesman who came my house. He was extremely helpful & professional. Mr Istvan Izucs.

Great experience. Brill work by carpet fitters and surveyor Istvan.

Reasonable Price. Prompt respone and meet my delivery timeline and Professional advise.

The honest advice provided by the in store consultant greatly influenced my choice of carpet & decision to purchase from this retailer.

Resenable prices considering the hard time everyone been facing and friendly staff make mu purchases easy

This was honestly the best customer service I’ve experienced in a while.
I wanted to place the order directly in the store and not online, because I had no idea what we needed and never had carpets fitted before. They walked us through all details and made us feel comfortable with the process. Very understanding, within our budget, I couldn’t be happier.
Adelina and Selina were absolutely amazing, guided us to make the best decision and went out of their way to help us.
Also their surveyor Istvan was extra helpful, punctual and professional.

Excellent service. Pleasant lady, very helpful in making the selection. Explained everything clearly.

Excellent service, patient staff as we kept changing our minds on the choice of carpet. Simon was superb, very efficient and knowledgeable

excellent helpful friendly advice and service

I needed carpet for a person with disabilities living alone, from discussing what carpet they would need to ordering it to having it fitted the team were amazing took care of all my needs and concerns, thank you so much to the Sutton team particularly Simon who was brilliant

Excellent service, sales persons, prompt and efficient job well delivered and completed. 5 🌟