Bought pretty much all our appliances from Carters.. not because of the shop itself..but mainly for the gentleman in charge ..ROB ..He is such a credit to that shop. So helpful and so knowledgeable.... Voir plus
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Lisez les avis des autres
FANTASTIC, can't rate them highly enough. Needed new washing machine, having browsed online had good idea which one I wanted. From the friendly greeting by Rob, his fantastic demo of machine controls... Voir plus
I met the team who delivered my daughter in law’s washing machine for her and was genuinely so impressed by them. They could not have been more helpful and friendly. The service was outstanding, if I... Voir plus
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... Voir plus
À propos de l'entreprise
À propos de Carters Domestic Appliances
Écrit par l'entreprise
39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Coordonnées de contact
19-29 Preston Road, BN1 4QE, Brighton, Royaume-Uni
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
4,9
Excellent
2 k avis
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Great service
Carters as always very efficient and helpful from start to finish. Highly recommend them.
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you for your review. We do believe good service is a priority in our business.
Best regards
CARTERS
Great Service
The person who removed our old washing machine and fitted the new one was very thorough and explained every detail to us. He was neat, tidy and efficient
12 novembre 2025
Réponse de Carters Domestic Appliances
We sell and install thousands of washing machines each year all over Sussex. Our installation teams are well experienced and capable of bettering every obstacle we can possibly imagine! Thank you Emma for your review.
Best regards
CARTERS
Ronnie was great and very patient with…
Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora of options helping us find what was best for our needs. We did feel a bit let down by the delivery experience as it didn’t reflect everything else (felt very rushed and left some marks on our floorboards). All in all we’re super happy with our new machine!
23 août 2025
Réponse de Carters Domestic Appliances
Thank you for your review. We are pleased that you found our service a positive experience and look forward to serving you again.
Best regards
CARTERS
Réponse de Carters Domestic Appliances
Thank you for your review. We are pleased that were able to assist you and select an appliance to suit your needs.
Best regards
CARTERS
Always helpful and happy to advise
Always helpful and happy to advise. Plus as a small local business, they are prepared to go the extra mile and give a personal service that larger companies are unable to do. I have always found their prices to be competitive too.
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you Helen for your review of our business. We started way back in 1987 with the idea of offering a professional yet competitive service to all our customers.
Best regards
CARTERS
Although had to wait for washing m/c to…
Although had to wait for washing m/c to arrive snd then be installed. Very happy with Carters' service. Thank you at Horsham Store.
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you Shirley for your review. We have excellent business relationships with our suppliers but sometimes have to wait for specific machines that are sometimes manufactured at different times of the month. We are pleased that you found our installation and sales teams to your liking.
Best regards
CARTERS
Sales person helpful & efficient
Sales person helpful & efficient. Found product that I wanted to purchase.
Delivery on time. Polite efficient team.hh
6 octobre 2025
Réponse de Carters Domestic Appliances
Many thanks for your review Maureen. Our Horsham sales team are eager to assist all enquiries and suggest suitable products for individual needs.
Best regards
CARTERS
Always Carters!!
Our go to suppliers every time! Always get great service and good prices. Being able to pay for installation of new goods and for removal of old ones (most recently a dishwasher and a washing machine) is a brilliant time/headache saver too!
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you for your comments John and to know you value our service to all our customers both in the showroom and in your home when installing the chosen appliance.
Best regards
CARTERS
Carters Domestic Appliances
Carters are always so helpful and accommodating. I bought a number of items from them and they have been friendly and helpful each time
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you Toby for your review. Our sales team are well trained and eager to assist.
Best regards
CARTERS
Réponse de Carters Domestic Appliances
Thank you Matt for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS
great service
great service, delivered promptly and all set up with no mess or fuss, good communication throughout the whole process. Thanks guys!
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you Tony for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS
Delivery of new tumble dryer.
Speedy & efficient delivery.
Friendly & polite men from Carters , installed tumble dryer without any drama .
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS
Items actually available same day
Knowledge and unpushy salesman, flexibility and speed by allowing me to collect direct from warehouse, items actually in stock!
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you for your review. Our sales and installation teams are both committed in providing the very best possible service.
Best regards
CARTERS
First class service
First class service.
Always knowledgeable and helpful - in the shop and when delivering/removing and fitting/plumbing-in new appliances.
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS
Réponse de Carters Domestic Appliances
Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS
Great experience
We've always had a great experience with the appliances we have bought from Carter's. They are competitively priced, the deliveries have been on time and the after-sales service excellent.
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS
Great customer care experience
Great customer care experience. Have used Carters for several years for all our kitchen appliances. They price match as well!
12 novembre 2025
Réponse de Carters Domestic Appliances
Thank you for your review. We are so pleased that you were able to find the product best suited to your needs. Our sales team are well trained and enthusiastic to perform their role well.
Best regards
CARTERS
The dimensions of the fridge were…
The dimensions of the fridge were incorrect - it did not take into account the protruding handle so did not fit into the kitchen unit. I had to remove the handle, purchase a small handle that could be screwed into the door and allow full closure of the housing door. A lot of hassle!
12 novembre 2025
Always friendly
Always friendly, helpful staff both in store and with delivery. Like the more personal touches, much better than larger impersonal stores
12 novembre 2025
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