Casa Bella Furniture Avis 

Excellent customer service very helpful. Furniture exceptional quality. Delivery spot on and driver very helpful.

This is a nice company to deal with. However they have recently changed supplier. I ordered a chest of drawers to match the existing Oslo range I have. It’s a completely different colour. Light mango wood is now much lighter than it used to be which is disappointing, I have also found the quality of the new supplier not to be as good.

Casa Bella customer service do try to sort issues.

I did have to wait 5 months for my furniture to arrive. Ordered October 2025 and arrived March 2026. Although again this was due to new supplier issues and I was kept updated.

I really wanted to love this company, but unfortunately my experience has been quite disappointing.
I initially ordered a vinyl record cabinet and waited several weeks for delivery. When it finally arrived at their Wearhouse, it was damaged. I was first offered a partial refund to accept the item with defects, but shortly after accepting and recieving the item I received a call to say the item had not been properly checked and was actually beyond repair. At that point, I was offered either a full refund or a replacement.
The issue is that most items are out of stock, and the lead times for items coming in stock are ridiculous and excessively long. While I understand the products are manufactured in India, the company really needs to improve inventory management or streamline production and shipping. As a result, my only options were to either wait over 12 weeks for a replacement or switch to a different, significantly more expensive item.
Reluctantly, I chose an alternative bookcase and requested a refund of my postage costs due to the inconvenience.
The replacement item has now arrived and, to be fair, it looks very nice. However, there are still notable issues. The door design means that closing them reduces the usable internal space by about an inch, so vinyl records cannot fit properly in the bottom section once the doors are shut. While I understand vinyl storage is not its primary purpose, it is still a frustrating design flaw not mentioned on the products description. Sophie on the phone was as helpful as she could be and was really nice.

Additionally, the hinges appear to have been marked or damaged during manufacturing, which further affects the overall quality impression.To add to the experience, the delivery partner was quite rude, which did not help matters.

Overall, this has been a frustrating experience. While the product has aesthetic appeal, the combination of poor quality control, stock issues, long lead times, and design limitations makes it difficult to recommend.

We ordered 2 bedside tables and a large chest of drawers from the Oslo Honey Mango range. It was ordered just before Xmas and we were aware of the 10-12 week wait, but this suited us as we had the time to redecorate the bedroom.

The order was delivered as per schedule and with a nice 2 hour window slot (rather than the usual 9-12 hour window!)

The furniture is extremely well packaged so no chance of damage in transit. Once unpacked it was just a case of screwing on the 4 legs on each piece.

The tables and chest of drawers are even better in the flesh. The honey mango has a lovely look, extremely well made and very heavy. These are quality that’s designed to last a lifetime.

Since receiving them the only other thing I’ve done, is to have custom made glass tops to protect the glorious wood.

Highly recommend this company and already looking to buy more for our lounge.

Excellent service and quality furniture. The communication is spot on. I would definitely recommend using the this company and I will certainly use them again.

We love our new chest of drawers and it was delivered quickly and with care.
Thank you so much 😊

Excellent customer service, supported with a product enquiry. Delivery was slightly late but an update was provided. The product (dining table) itself is amazing and I receive lots of compliments on it!

Great products well packed and fast efficient delivery

Highly recommend, beautiful furniture, very well made and looks stunning. The whole team are brilliant, excellent service, providing updates and delivery.
Thank you!

I was very pleased with my recent purchase of a bedroom chair from Casa Bella Furniture . The quality of the chair was excellent, it was a good price and looks great. They kept me informed of the progress of my order and the chair was delivered on schedule.

Excellent from start to finish. Helpful customer service, beautiful furniture (great quality) and delivery guys very helpful! Will definitely use again and would highly recommend!

Such a great experience buying furniture from Casa Bella. Such incredible value for money and the table and chairs we received are stunning. Delivery was incredibly straightforward and the delivery driver was lovely. We will definitely buy from Casa Bella again. So glad we found you.

Very happy with the overall quality of the item and the efficiency of the delivery service. However, two notes; the box it arrived in was damp & smelly, more importantly the legs provided were uneven, initially I thought they may have been labelled incorrectly and tried different variations, instead they required carpentry in order to make the unit level and the back legs flush with the floor. Were it not for these issues I would have given a higher rating.

Very quick service. Absolutely loved the goods, excellent quality.

Lovely bar stools. Arrived sooner than expected in time for Christmas.

Friendly accommodating staff on the phone and e mail. Delivery held at my request but carried out on the exact date that I had identified. Great delivery team, and the furniture was comprehensively packed to avoid any damage in transit. The service couldn’t have been any better. Very happy with product quality.

Beautiful furniture very good quality Look better in person than on photo fast delivery

Absolute pleasure dealing with this company. Exceptional customer service. Real people on the end of the phone, responded to emails within minutes even on a Saturday. Quick, efficient, friendly, helpful and competent. Literally doesn’t come better than this. Outstanding!

Great company from a well laid out website, ordering was easy and delivery was quick with good communication from start to finish

They checked my goods before to make sure they were not damaged and put extra packaging around them as they were being shipped to the Canary islands. The quality of the furniture is the best I have seen in a long time. The wood feels like silk to touch