Cash Converters (UK) Ltd. Avis 

This is my experience of the Cwmbran Cash Converters branch following a recent satisfactory purchase by mail order. The item was a Canon microphone that was described very well - in fact I also received the 'wind sock' muffler in the box that wasn't mentioned! The item came via DHL and I was made aware of it's progress in transit up to an hour or so before delivery - cracking service! The mic, once removed from the pile of bubble wrap!, was as truthfully described, mint condition in fact, plus all the Canon relevant paperwork as it if it was brand new, so I can't fault it plus works as expected. Thanks to everybody concerned at the Cwmbran branch! 5/5 easy! 👌

Every time I have needed help from cash converters in bloxwich Walsall i have always been treated with respect and the only thing I could suggest is the Buy Back Price to Get The Product renewed say if you put a phone in on buyback and they offered £30 and then to get it buy it Back the nextday or 3 days after you took it into cash converters as ive had phone's in on buyback and my ps4 1tb BO3 Edition Console that I have renewed 4 times at £16.25p for 28days i borrowed £50.00 and its £66.25 for me to take it out so £16.25 ×4=£65.00 im Buying it out tomorrow well today 20th April 2026 so thats going to be £66.25 so they have done well so £65.00+£66.25=£131.25p and i borrowed £50. But my phone a Samsung galaxy A14 i borrowed £40.00 on it at around 03.45pm and then the next morning on a Saturday I had to pay £53.00 for my phone i would have thought they would have said it has only been in for a few hours so I don't have to pay The full 53 but I still had to pay that but apart from that everything is good

What super professional service. First time I used Cash Converters. Tha item a watch was as described. Good condition and working and well package. Price was good and I will definitely use this service again. Thanks again. Ron

Amire was the most pleasant and helpful staff I've ever spoke to very helpful made the whole experience delightful and Ian is meh

I've been using the same location (Exeter ) for a decade and they've always been awesome. Unfortunately some of their new staff can't test anything more complicated than a paper clip! Very unfortunate won't be returning:(

Been using Hounslow cash converters for years and always appreciate the respect and help from Terry the manager and his team I got in the store after 5 and I knew my laptop still needed testing and wasn’t sure I would be served but as always never fail to impress and they got me served . Cannot fault this store in anyway ps Lee legend respect for your customer service

I purchased a laptop online I came in 24 hours and it’s in even better condition than listed Thnks ever so much cash converters Brighton!!!

Update to my phone replacement I received a great condition phone as a replacement last week after checking it's history it turns out the phone is listed as stolen up to now I've had no response from the store regarding the issues

Amazing service at the Washington branch, all 3 staff so helpful, gave a great price on items no longer used. Offered over double what another well know pawnbroker was offering. Left very happy with my pennies. Thanks

⭐⭐⭐⭐⭐

I’ve bought consoles and games here several times and the experience has always been fantastic. The staff at the Burton-on-Trent store always go above and beyond to help. Their consoles are reasonably priced, and they’re always happy to test items in-store for peace of mind before you buy. Friendly, helpful, and reliable — I’d definitely recommend this store.

Bought a Blu Ray DVD player online, tested it the day it arrived but it kept ejecting discs after 10-15 min. I went to store, which is not near me and to be fair the staff were helpful and did test it, but the disc they played did not eject, even though they played it over 15 minutes.
I came back home tried another disc and then hour and a half into the film it did the same. Tried another disc and again 10 minutes in ejected.
I know its not the discs I'm playing as they are spotless and I've tried different discs.
I initially paid £26 including postage but I'm just going to count this as a loss and dump this player. The amount the back and forth will end up costing me, will just add to the wasted money.
Disappointed to say the least.

Paid for express delivery and still not received goods 10 days later!! A gift for my son that wasn't sent for 4 days then been stuck with the delivery company and delayed. I'll be returning this straight away out of principle. Contacted them and they simply don't care. Despicable service I'll never order from here again. Unless you buy in store online ordering is useless.

Worst possible service from cash converters Camden. selling stuff that hasn't been checked before dispatch absolutely terrible and late ordered on 3/4 26 didn't get here until the 9/4/26 and that was express. Item was broken and unchecked before they dispatched. Emailed and got a quick reply and said sorry but had booked a collection, never turned up, never replied to any enquire emails about the collection. 3 days before next collection, if it ever happens and they still have my money. Reported to paypal. Have had good service from various cash converter branches but DO NOT USE Camden cash converters they are terrible.
Order ref PO446-32499748844
Update. Customer Service replied and are so sorry about this, that and the other but basically did nothing, all meaningless words. Item collected, so now no Item, no tracking on the item and no refund. BUNCH OF COWBOYS!! DO NOT USE!!

JP In Louth Lincolnshire has made my experience Exceptionally wonderful.
He goes the extra mile respecting his Profession and Customer service
All I can say he and his team are great

Hi I buy online the watch,but the watch is battery powered and your advertising was on automatic watch.Name on watch-Vostok Europe.Im not happy with it.

I ordered a pair of Bluetooth bookshelf speakers on the Tuesday 31.03.26 , paid extra for the express delivery
Item still didn't come until a week later on 07.04.26 and the best part is the speakers arent even Bluetooth! I am now stuck with a pair of speakers that are useless to me.

I was served by Diana in hounslow, first of all she spotted something very helpful and then she was polite and really helpful and kind. Great customer service. Very 😊 happy

Cash converters Romford, very helpful and polite staff. Tyryce especially.
Many thanks.

Cy x

I'm a bass guitar collector and player. I've only bought on-line from Cash Converters (CC), I have never shopped at a store in person. My experience has been limited to buying bass guitars and accessories, all of which have been purchased from various CC stores throughout the UK. My experience overall has been good - made good, or not, based on the staff I've dealt with. Communication has often been poor, though occasionally exceptional. Packaging has been varied.
Sometimes poor but usually acceptable given the fragility of the electrical items being sent through the post to me. Accurate pricing is erratic. I would say that when I first started buying gear from CC in 2023 what I was looking for seemed better quality and better described with more attention to detail. Consequently I made regular on line purchases. Now I find the bass guitars in particular being advertised are just a plethora of low budget, mass produced junk. Only occasionally do I find something worth considering so I've been buying less and less. My golden tip would be do your research, know what you're buying. Much of the stuff on CC is overpriced and in some instances ridiculously so.

1. I bought a Sigma laptop speaker just before Christmas 2025.
2. It had stopped charging by mid February 2026. I took it back in to Cash Converters in Finchley with the receipt undamaged but not charging and was told by two members of staff to leave it there for at least 24 hours so that they could test the charging situation.
3. When I phoned a few days later to arrange to go back in I was told that it was definitely faulty, was not charging and that I would be given a full refund. 4. I went back in and was confronted by the manager would not look me in the eyes and insisted that I had forced and bent the connector which was a complete shock to me and that he would not be refunding me.
5. He proceeded to show me a bent usb and a damaged port on the speaker.
6. The manager did not give me back the speaker and attachments or the receipt.
7. I went back a week later and told him that it had a 12 month warranty, he said yes and refused to give it back to me or do anything so I left.
8. Why would I purposefully break the port and lead when it would not charge in the first place?.
9.The charging port and connector was fully visible when I took it back with charging issues and two members of staff inspected the speaker and lead and neither of them told me that I had forced or broken anything because I had not!.
10. When I called to find out the outcome of the test charging of the speaker I was told by a member of staff that the item was faulty and did not charge when they left it to charge for over 24 hours as agreed and told me to come in for a refund so I did.
11. After I left a review on here I contacted customer support as requested by Cashconverters.
12. They left it a while then the area manager woman emailed me to say that I had broken the port and lead so no refund. She said that she viewed cctv when I bought the speaker but omitted to mention any cctv footage of me returning the speaker and the two members of staff accepting the speaker, attachments, box and receipt fully accepting that apart from not charging it was in perfect condition.
13. It is clear that if I had broken the lead and speaker port I would not have taken it back in the first place as I would have been told that I had damaged it then and there by the two members of staff who accepted the speaker and attachments this is proof that this was not the case.
15. Also the staff would not have kept the speaker and lead for 24 hours to check the charging issue would they?!
16. There are two members of staff who witnessed the perfect condition of the speaker and lead when I returned it.
17. The dispute continues.