Cats Protection Avis 

463
•
TrustScore 3 sur 5

3,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Staffordshire Cats Protection have been exceptional - after the recent passing of my 14 year old cat, I got in touch with the charity about adopting rescue kittens if they had any available. The proce... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

CATS PROTECTION DESERVES NO STARS , FOR THEIR LATEST CHRISTMAS CALENDAR 2027. THE CLIMATE EPIDEMIC HAS REACHED THEM, PERHAPS THEIR VETERINARY TEAM COULD GIVE THEM SOMETHING FOR IT? TO CURE... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Neibough found 3 kittens in garden, watched allday and No Mother, He asked us for help, we collected them and contacted Cat Protection Emergency, SUPRISE, Cats do not need help on Sundays as they w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Cats protection Harrow Weald. - oct 24 adoption / April 25 review written. 8 months ago we picked up our beautiful Eiofe ( now named Betsie) I cannot praise cats protection enough. From the moment... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association caritative

Informations provenant de diverses sources externes

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

463 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,1

Tous les avis

(463)

63 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Cornwall cat protection staff were very…

Cornwall cat protection staff were very helpful when we were looking for another cat/cats. We found the website easy to use and saw two cats (sisters) needing a new home. The staff were knowledgeable and the cats are now settling in their new home with us. The information packs and email links contained useful information about caring for cats.

26 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi. We're glad to hear you had a positive adoption experience and that the cats are settling in well. Thank you for taking the time to share.

Noté 5 sur 5 étoiles

I was helping feeding feral cats at a…

I was helping feeding feral cats at a feeding station and asked if the cats protection had any feral/semi feral cats looking for a countryside home. And I got jelly belly she came from a cat hoarder and was pregnant at 10 months old. She came home after being spayed and hated everyone but now she is the most loving little lady I'd be lost without

15 novembre 2024
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Thank you so much for taking the time to share your experience with us. We are so happy to hear that you are all doing so well!

Noté 1 sur 5 étoiles

I live in the countryside surrounded by…

I live in the countryside surrounded by big oak trees and fields. I have a garden but I don't own it because of this I was turned down..So I spent £350 buying a kitten.

2 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi, we are sorry to hear that your experience with us has not been a positive one. If you would like to look into this further, please do contact us at info@cats.org.uk and we would be happy to help.

Noté 1 sur 5 étoiles

Not bothering to acknowlwdge an ask for help

We have looked after cats of a neighbour who passed away. It took Cats Protection 6 months!!!!! to get back to our emails asking if they could help us rehome the animals! Due to rent restrictions they had to live in a shed as we couldn't have them in the house. We ended up finding homes for couple of them ourselves I will never support a charity who does not even bother to reply to communication!!!!!

7 novembre 2024
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Barbara. We are sorry to hear that your experience with us has not been a positive one.
If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help.
Our branches relies wholly on the goodwill, hard work and dedication of a team of volunteers who have to manage their personal and professional lives alongside their work for Cats Protection. They give up a huge amount of their time to help re-home cats that come into the Charity’s care.
We hope your experience will not deter you from contacting Cats Protection again in the future and thank you once again for taking the time to share your experience with us. Feedback from our customers is invaluable for us to keep improving our service and we always take it seriously.

Noté 5 sur 5 étoiles

adopted our lovely cat (Sasha) 3 months…

adopted our lovely cat (Sasha) 3 months ago. she was house trained from the beginning, litter trained, doesn’t scratch the furniture and is always home around 8ish every night. Only downside is she’s always moaning for food 😬. With cats protection, it couldn’t have gone smoother. Highly recommend 👍

2 août 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Alan, thank you so much for your lovely comments. We're so pleased that we were able to help Sasha find a loving new home

Noté 5 sur 5 étoiles

We are so happy with the cats…

We are so happy with the cats protection organisation, they are so helpful, professional & friendly & our beautiful Misty is just so adorable & happy & completely settled. Thankyou for all your help & continued support.

12 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Thank you for your very positive review and for giving Misty such a lovely home. We are so pleased she has settled in well. Thanks again.

Noté 1 sur 5 étoiles

The way I was treated by someone when I…

The way I was treated by someone when I was invited in to see a kitten was awful. As an experienced cat owner and breeder I was made to feel stupid and was talked down to for most of the conversation. She obviously didn’t have the time to spend for us to see the kitten! I was also told I had a whole week to collect my chosen cat, however I was given one time slot on one day and it was take it or leave the kitten. She then continued the pain via a call to give me all the information needed, which was helpful, but again delivering such a patronising way.

27 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Emma. We are sorry to hear that your experience with us has not been a positive one. If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help. Many Thanks

Noté 1 sur 5 étoiles

Bossy volunteer making life miserable for other volunteers

I was very disappointed to have to leave a volunteer post I enjoyed because of another very bossy volunteer who made untoward comments about my religion (among other things).
When I raised the issue I was told that "management were aware of it" and that they had been "told about their behaviour".
Well it seems it's all fallen on deaf ears and they are continuing to voice their half-baked opinions.
It no longer affects me as I have left, which is a shame.
Update : 29/10/25
Now I have a reply asking me to contact various people who I have never heard of.
Whether or not they will take my concerns seriously remains to be seen.
Update: 8/11/25
No response to the email I sent 10 days ago.
Update 27/12/25
Still no response to the above e-mail
Update. 26/3/26 still no response from Head Office. Why should I chase the admin dept of a company that doesn't care about its volunteers?
There's not much point giving me an e-mail address when no-one replies ! They don't answer the 'phone either.
Update 2/5/26 - yet another e-mail sent in.
Update 5/5/26. - at last ! A response from Head Office asking for more information.
The Head Office investigation has concluded without them being able to uphold my complaint - due to "lack of evidence". I'm not sure what "evidence" they want.
I would like to say to anyone reading this who is considering volunteering for this (or any other Charity) to note that as a volunteer you don't have a Contract of Employment therefore very few Rights.

28 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Julia,

Thank you for your updates, and I’m very sorry that you’ve not received a response despite contacting us. I completely understand how frustrating this must be.

We’ve been trying to locate your original email but haven’t been able to find it, and it’s possible it may not have reached the correct team. I appreciate that you’ve already made efforts to get in touch, and I’m sorry this hasn’t been followed up as it should have been.

We would really like the opportunity to look into your concerns properly. If you’re willing, could you please resend your email to CustomerComplaints@Cats.org.uk
If you would prefer, you can also call us on 03000 12 12 12 and we will ensure your concerns are passed directly to the complaints team.

We’re very sorry again for the lack of response so far and appreciate you bringing this to our attention.

Noté 1 sur 5 étoiles

Enquired about adopting a cat and cats…

Enquired about adopting a cat and cats protection didn't even reply to me. Im 55 with no children in the house and no other pets so assumed an ideal person for a cat. They didn't even reply to me. So is cat protection just a scam pretending to be a charity?

18 septembre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Nicholas,

Thank you for sharing your feedback and for your interest in adopting a cat.

So we can look into this for you, please could you contact us by calling 03000 12 12 12, going to our website at http://www.cats.org.uk/contact-cp, or by emailing info@cats.org.uk to provide further information.

Noté 1 sur 5 étoiles

The sad decline of cats protection and other agencies …

I contacted a lady who currently volunteers for cats protection who said she could help me as I have 26 rescue cats and kittens to care for. I currently have 8 to neuter and am unable to get any help or support at all no one will call me back and all I hear is we cannot help. I am supporting an elderly lady feed her feral cats and kittens. She’s using all her pension to pay and care for her cats and kittens. I am having to get my food from food banks as my cash is spent on my cats 🐈‍⬛. There is no help at all from any agencies now all they do is give you numbers to ring or signpost you to other departments who say they cannot help and round and round we all go. I am currently writing a book on my experiences and am contacting local and national newspapers as the only help we will get is from other cat lovers as these charities can no longer help at all. I have rescued hundreds of cats in the last 40 years it’s never ever been this bad. Where is all the money going because millions is invested in cats protection and other agencies. It’s a very sad time for animals and animal owners. Maybe we should all donate to people we know to help them directly and not agencies or organisations as a lot goes on paying people’s wages and not on the pets.

26 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Elena, we're sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

Noté 4 sur 5 étoiles

Friendly team and great care

A friendly, knowledgeable team. Thank you for helping me find and take home the most gentle and loving of cats.

11 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi there, thank you so much for your review. Thank you for helping us make a better life for cats!

Noté 5 sur 5 étoiles

Purrfect Finds & Bargains Await at Cats Protection's Hove’s Haven

There’s a purr-fect gem to be discovered in the heart of Brighton & Hove. It’s Cats Protection, nestled at 107 Blatchington Road; it’s not just a charity shop, it's a sanctuary of savings, a mecca of manners, and a treasure trove of trinkets that'll make your inner cat lady (or gent) purr with delight.

The Purr-fect Staff & Volunteers

Firstly, let me tell you about the staff and volunteers. They're as warm and welcoming as a sunbeam on a windowsill. Their good manners are as sharp as a cat's claws, and their friendliness is as comforting as a cat's purr. They greet you with smiles that are as genuine as a cat's curiosity. I've never felt more at ease in a charity shop, and that's saying something, considering I once found a pair of used maracas in a thrift store that I'm still not sure about.

New Treasures Await

Now, let's talk about the merchandise. Cats Protection is like a catnip-fuelled jackpot! I've been in there so many times, and each time, there are new products just waiting to be discovered. It's like they've got a little cat burglar sneaking in at night, leaving behind a trail of trinkets and treasures. I've found everything from vintage records to quirky home decor, and each time, I've felt like I've struck gold.

Bargains That'll Make Your Wallet Purr

And the prices? Well, they're as affordable as a cat's nap. I once bought a brand new, still-in-its-packaging product for a fraction of what it would've cost in an ordinary store. I'm talking about 20% of the original price, folks. It was like finding a whole tin of tuna for the price of a single kipper. I've since become a regular, and I've yet to be disappointed.

Supporting Our Feline Friends

In a world where humans are often more irrational than a cat on a hot tin roof, it's heart-warming to see a charity like Cats Protection thriving. They're not just a place to find bargains; they're a place to make a difference. So, if you're in the Brighton & Hove area, do yourself a favour and pop into Cats Protection. Your wallet will thank you, your home will thank you, and most importantly, the cats will thank you. After all, we might be the ones with the opposable thumbs, but they're the ones with the real power – the power to make us laugh, to make us love, and to make us realize that sometimes, a purr is all you need.

So, give Cats Protection a visit. Your inner feline will thank you. And who knows, you might just find that perfect cat-themed mug to complete your collection.

18 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi DJT, thanks so much for your fantastic review, we really appreciate it. It's great to hear how much you love our Hove shop and all that we do. We'll pass your kind words on to the shop manager and the team. Thanks again for your support.

Noté 1 sur 5 étoiles

Disgusting, vile retailation by Lea Valley workers

I supported Cats Protection for years, well not anymore, and I will make sure to tell everyone I know that people working for them are deluded, insane and should not be near animals!!

C from Lea Valley Branch is a nasty, nasty liar. Her aim in life is not to save cats' lives and cats' well-being, but to feed her ego as she is a fragile, sad human being.

I never experienced anything like this and I will never trust cat's protection.

She originally came to help a colony we discovered and were helping. She started doing her "own stuff" without cats protection , leaving us in the dark, worried about the well-being of the cats, until we started pressuring her on what was going on with the cats and kittens she was taking and she revealed her true colours. We were extremely worried and left in the dark. She has no people skills and no empathy for people. This woman doesn't care about cats; she only cares about feeding her own ego.
I am absolutely disgusted by her lies and spreading hate towards people. I am disgusted by Cats Protection not taking action against her. She has brought someone on the verge of suici.e with her bullying and lies. These people MUST be stopped. I lost all trust in Cats Protection and animal charities in general. My heart goes out to those poor cats that are left in the hands of these people.

If anyone can call me from Cats Protection I will be willing to talk to them about this.

21 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Sara, thank you for sharing your feedback and I am sorry to hear about your experience.

I can see that your enquiry is with the complaints department and they will contact you when they are able to do so. If you need anything further, please contact customercomplaints@cats.org.uk

Noté 5 sur 5 étoiles

Brilliant Experience!

Myself and my husband adopted a cat from Cats Protection last year in September 2024. Rupert (our cat) became poorly a few days before we were due to collect him and Cats Protection couldn’t have helped us more.
They gave us the option of taking away the medication they were now using and bringing Rupert home or keeping him in Cats Protection for a few more days in a comfortable environment. Needless to say we were keen to keep him comfortable and they cared for him so well and kept us updated.
Fast forward a few months and Rupert was urinating around the home (something we have never encountered before with any cat we have owned). Cats Protection were happy to help and advise what we could do about this and put us in touch with a behaviourist - who helped massively!
We now have a happy, healthy cat at home with us.
Thank you to Cats Protection at Stowbridge in Norfolk!

21 octobre 2024
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Eleanor,

Thank you for your lovely feedback and we are pleased to hear Rupert is doing well.

I will share your comments with the Norfolk team. Thank you.

Noté 5 sur 5 étoiles

Great experience adopting our cat

Great experience adopting our cat. Very professional and they checked that the cat was happy with us.

18 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Thank you Linda for sharing your positive experience with Cats Protection. We are pleased to hear that you are happy with our adoption process and about to give a loving home to one of our lovely cats. Thank you again.

Noté 5 sur 5 étoiles

We had a fantastic experience with Cats…

We had a fantastic experience with Cats Protection in Uckfield. Joe was absolutely wonderful — incredibly helpful, friendly, and so kind with our daughter, making the whole process really special for her. He took the time to answer all our questions and made sure we felt confident and prepared. We’re so excited to bring our new cat home and feel really lucky to have had such a positive experience. Thank you again to Joe and the whole team!

18 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Gemma. Thank you so much for sharing your lovely and positive experience with Cats Protection. We are very pleased to hear you're happy with how the adoption process went and it's wonderful that you're giving one of our cats a loving new home. Our dedicated staff and volunteers will be very happy to read this. Thank you.

Noté 5 sur 5 étoiles

Amazing!

It is amazing. Looks after cats so well and very well ran by amazing people.

17 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Thank you for your lovely review, Summer. We are grateful for your support!

Noté 5 sur 5 étoiles

What a wonderful experience

My wife and I have had a dog for our girls but passed away 2005 and we were heartbroken and said we would never get another pet, then when the granddaughter put a seed in my wife’s head about a cat we both looked at adopting and saw Amy in Gosport cats protection, we live in Southampton and they looked at our request with enthusiasm. We made an appointment to see Chris and she was lovely to meet and a hour later Amy was ours. The cats protection is a fabulous place to go to and adopt your cat they do fantastic work looking after all the cats so please if you want a cat go to cats protection first and save unwanted cats they will give you so much love in return.

16 octobre 2024
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Hi Gary, thank you so much for taking the time to share your experience with us. We are so happy to hear this. I am sure Amy is loving her new home already. We will be sure to share your feed back with the Gosport Team!

Noté 5 sur 5 étoiles

Excellent experience

Am in the process of adopting an older cat from Birmingham, Wythall. The whole process has been perfect from their phone call inviting us in to meet and greet to them accepting us. We collect in a few days time. Flead, wormed, vaccinated, speyed and microchipped. She’ll come with her own knitted blanket and toys. The staff are lovely and helpful and explained the whole process to us. Thank you

10 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Thank you Pauline for your positive review. We are pleased you are happy with our adoption process and about to give a home to one of our lovely senior cat. Thanks again.

Noté 5 sur 5 étoiles

Cat Protection go above and beyond

Cat Protection go above and beyond - adopting my cats was a smooth process and they were there every step of the way to support me. Our cats are healthy and happy, I truly believe this is from all the care CP gave them to enable them the best future. Shout out to Jackie at East Surrey

7 octobre 2025
Avis spontané
Logo de Cats Protection

Réponse de Cats Protection

Thank you so much for sharing your positive experience with Cats Protection. Our dedicated staff and volunteers will be very pleased to read this. Thank you again.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus