Cavenders Avis 

I bought at felt cowboy hat from there and the person who shaped my hat used way to much steam on it and the put my hat in the box when I told him not to and now my hat has bubble up on both sides and is folded in I would not recommend getting a hat shaped from there and I only got to wear it twice and so am I going to be out of $440

I placed an online order about a week ago on cavenders.com. I never received any notification that the item was out of stock or that the order was cancelled! I only discovered later that the order had apparently been cancelled due to stock issues when I reached out to inquire about my order! So disappointing.

I was very excited to purchase a corduroy long sleeve dress by Wrangler on Cavenders.com. The original order came quickly, however, I needed a different size. I followed their exchange steps to a T, which frankly made me a little nervous that they made me print papers out to begin with-other companies are much more streamlined- and when the exchange item didn't come for several weeks, I called customer service. The woman who answered on the customer service line was plenty kind, however, when she spoke to the return/exchange department, they claimed I didn't provide exchange information and they gave me a refund. I sent them photos of the exchange forms I provided along with my package, and they failed to respond. Why would they lie? I won't be ordering from them again.

I recently purchased a Rodeo King Cowboy hat on line from Cavender's boot city and upon receiving it, I noticed deep rub marks on the beaver felt in the front of the hat just above the hat band and blemishes throughout. They were having a sale on select cowboy hats and this one is a 10x beaver so I expected the hat to be in mint condition even though it was on sale. I still paid a bunch for it though. I made several attempts to contact Cavender's customer assistance but they seem to be non existent and after searching for other customer reviews. this seems like an ongoing issue with Cavender's. I guess it's take the money and run. Forget about the customers that keep these Yahoos in business. I'm going to keep the hat for now and eat the money I spent on it but I hope other customers use caution and do their research before buying from this company which can care less about their customers and more about making a quick dollar. Live and learn I guess. Never again with these guys.

They didn't have the color/size I wanted in stock - but had 4 online with free delivery because it was over $75. They don't give you an estimated delivery date - but it does say that orders to Alaska or Hawaii may take 8 or 9 days. Alaska and Hawaii must get their online orders faster than Texas because at day 7 my order hadn't even shipped. I called customer service, and they told me they don't ship until 4 business days later - so it is still on time. What? I asked when I could expect delivery - and was told "soon". Emailing customer service gets no response. Buyer beware.

I went to the Cavender's store on Culebra and 1604 and I had the best experience ever. My daughter was visiting from Canada with my grandson of 5yrs old and he wanted a special cowboy hat and Nate & Anthony went out of they're way to make this experience the best ever thank you so much for making his day great

Made an order for my sons birthday, they sat on it for a week and then cancelled it, no explanation, just canceled. Bummer for my kid.

Order a shirt from them it went on sale. I called to see if they offer the sale price and they said no it’s a five day grace. I won’t order from them again!

I ordered a pair of boots from Cavender's online. They arrived way before they said they would and the phone conversations I had with them were a favorable experience. The boots were Cavender's brand ostrich full quill white cowboy boots. They fit like a glove right out of the box. They were so comfortable I wore them the day they arrived with no break in period. I wish Cavender's made more styles in their brand (Old Gringo makes them apparently which explains their high quality.). All in all a great experience.

I have been a long time customer with Cavenders and asked for gift cards for Christmas from there. I had ordered 2 sport coats on their buy one get one half off sale, order #04061390 as soon as the sale started, that got canceled because they “didn’t have what I ordered in stock”. Customer Service representative Amanda Trahan could only apologize that happened and offered no solutions. I just missed out and this was after the sale ended. Customer service is awful with Cavenders!!!!!! Don’t ask for there gift card love cause your stuck with no help and them picking and closing to honor a sale.

Very helpful staff and wife variety of merchandise id recommend cavenders to anyone

I do not recommend shopping here unless you want a giant headache and a month long fight and in the end no receive the item you wanted. This was my first time ordering and will be my last. I ordered a 2 for $30 Force Shirt deal and was sent regular pocket tees TWICE. In the end it their website description was wrong and after a month i had to get a refund and a bad experience. I also had to update my card information for both exchanges spend my time and gas driving 30 mins to UPS to return them. I don't recommend ordering anything from here.

Bait&switch tactics from the get go!!!
Upon examination of the product sold to me,
There were scuff Mark's that appeared on the Boots I purchased. It was'nt the same pair as I saw in the store. Buyer beware!!!.

Walked in talk to a very nice lady named Gloria helped me out with what I needed in and out unfortunately was in a hurry that day will be back again to shop for more

I bought a pair of ostrich print shoes back in 2006 in Amarillo,was very satisfied with the shoes. Just recently I ordered a pair of boots for my son online. It said In the caption please allow up to 4 days for processing. Exactly 4 days later ups picked up the boots in Little Rock. I got the boots in 7 days. I ordered a pair on 4/23/25 and I received the boots today 4/28/25 shipped from Dallas TX to South Carolina. I find those times for delivery reasonable, they are not Amazon and I don't expect them to be. Also my son's boots are Cavender's brand full quill ostrich and they are very nice comfortable boots size was spot on,as are the pair I ordered for myself

Yesterday my husband and I went to the new Cavenders in lake Charles. He was looking for new work boots. We seen a nice sales lady we asked her if they carried that brand. She stated no they don't she went on her way. Not even a second another creepy looking sales lady came and asked if we needed help we explain to her we just spoke to a saleslady and we just looking around for a few. So we go to the women department I pick up a hand bag we look up the creepy lady watching us we move to the women boots to match the hand bag the creepy lady watching she was following us.it had plenty people in the store but she single us out we were the only black couple in there. I never in my life felt like the color of our skin would make my husband and I so uncomfortable. We walked to the very front of the store this creepy woman was there watching still she made me and my husband so uncomfortable and treated us like Criminals. I will never go back there best part of the day went to boot barn bought my handbag and boots without begin Stalk.

My husband came in to the 820 store off of Bryant Irving in Fort Worth to buy some jeans and boots. He had always worn the 10D in boots. Well the sales person starts talking with him and my husband told him that it seemed that he was going through boots faster than he ever had before, (just making conversation) the sales guy keeps asking him about his feet, posture, etc. So my husband answers and he tells him to get EE instead of D. Salesman’s words, “there’s only an eighth of an inch difference between the D and EE. I really think this will help you.” Husband even asked at this point if a return was possible if he didn’t like the fit. Husband came home, put them on, walked outside and within 2 minutes walked back in, took the boots off and said that they were rubbing his ankle. Went to return today, (not even 18 hours after buying), and the manager, Crystal H said that they were too badly damaged on the soles to return. She couldn’t resell them. Less than 5 minutes of wear and he could not return. Why not just say, no returns on boots?? I could understand if he had gone dancing in them. Hell even if he had worn them Anywhere, but not even wearing them to the bottom of our driveway is absolutely ridiculous. This is worth mentioning if Cavenders corporate actually reads these, my whole plan today was to return the brand new boots that were purchased yesterday by my husband and I was going to buy the Black Jack boots that he had really been wanting. A 300.00 return for a 900.00 sale. I’m not a rocket scientist but I in that scenario the company makes money and wait for it… the customer is happy and MAYBE, (let’s be honest) I’m writing a 5 star review instead of this 1 star review.

ordered on sale and had all discounted items canceled. Getting as bad a boot barn

I went to 1960 Store and I checked out 2 sale top items but their machine rang its regular price.Cashier called the Manager and he said the sale was a mistake but the label mark its sale price.He didn't honor its sale price.Well,items are past season and Manager lose a buyer!
Bad decision,Manager!

Scam!!! Report immediately!!!!