Cavenders Avis 

Cavenders may have started out well but it has evolved (or de-volved) into just another apathetic trendy wanna-be western store no different than any other. You can probably get the same items for a LOT less money on Amazon or at Boot Barn. As I prepared for an upcoming trip (4 weeks abroad) I had ordered a couple or pairs of jeans from their website two and a half weeks (2 1/2 weeks!) in advance of my trip. PLENTY of time for them to receive my order (since it's electronic) and ship my items - especially since I reside in central Texas (same state) and live just 200 miles from their offices. A full week later I had not received either the jeans nor had I received any shipping information. I reached out on the customer service form located on the website and received an email back stating that it takes them up to EIGHT BUSINESS DAYS (almost two full weeks) just to 'process' an order before it's ever shipped. EIGHT DAYS to 'process' in the world of instant communication and two-day shipping. I have received items ordered on eBay from individuals located overseas in Japan and Poland in less time than it takes Cavenders to even 'process' an order (and what is that, pressing a few keyboard buttons and printing a shipping label)? I am now leaving for my trip (WITHOUT the items that I ordered in plenty of time for arrival). This will be my last order from this company and, given the cold, stuffy and detached customer experience I have had when shopping in-person in their stores, I will from this point forward shop elsewhere (like Boot Barn) and not darken one of their doors again. Cavenders is…. Overrated and GREATLY Overpriced - $80 for a pair of jeans when I can get great jeans at American Eagle, The Buckle or Boot Barn for HALF of that.

EDIT: I received an unrequested order cancellation from Cavender's in my email today (one day after initially posting this review). I did not request a cancellation of the order and my personal educated guess is that they were notified of this review and cancelled my order in petty retaliation, which only furthers my resolves to shop at Sheplers, Boot Barn and local places and to avoid Cavenders like a food trailer selling discounted week-old sushi rolls.

I found this review below posted on Reddit from one of their former employees as well and I thought that I'd include it here.

…Former Cavenders employee here, thought I’d provide some insight to how they ship stuff out. Products are picked off of the floor of the store that has a “surplus” (could literally be one extra) of the item and they’ll ship from there. Oftentimes boots will come in boxes that aren’t even the right one, that’s cause stores will only keep X-amount of boxes stored. Shipping boots out is usually just going to be the sturdiest box available. On the floor, we tried to match boots to the box. Often times we’d only get the brand. Because of the “off the rack” shipping nature, you may get something that someone literally just tried on. Especially when you consider that the employee packing the box typically doesn’t care enough to get one from behind that hasn’t been tried on by other customers. I’d like to say I’m not defending this practice or the company, just explaining. I hated working there, especially towards the end of my time. They have high employee turnover at those stores for a reason. I would take my business elsewhere.

Webster TX location. Shopped on and off through the years at other locations. Kinda run of the mill. Yesterday, I was hunting for a hat. Nothing major but gonna spend a couple bills. Zero customer service. Not that I really need it, I know what size, style etc. I guess my mistake was going there in the first place. They weren’t even busy, all standing around BS’ing.

Sent fake boots! DON'T WASTE YOUR MONEY ON THIS OFF BRAND STORE.

The worst purchase ever! Don't bother, save your sanity! I ordered cowboy boots for my husband for XMAS. They arrived defective---no insoles. I sent back immediately and they never sent replacement boots after at least 8 calls still not resolved! I paid twice too and have yet to get a credit for what I never received. Literally these people are not equipped to run a basic business. So many chances to correct the situation, even talked to 2 managers who assured me "they personally were going to make sure the order was fulfilled.". Still no new boots and no credit to my card. What a complete waste of time for an XMAS present! And it's almost Valentine's Day!

They lie. Said they needed my credit card information again to process a big mistake on their end. I told them I’m not comfortable giving them that information again as it’s taken weeks and weeks for them to even contact me let alone fix this. I told them to just give me my money back. They said sure we will put it back on your credit card.
So they needed the card information for an exchange to fix their mess up but already had it to put it back on my card!?!?!?🤯

I placed an order and when it came the left boot was a 9.5D and the right boot was 9.5EE. I had to take my time to wrap the package up, spend about an hour and a half to take these back to UPS (use my time and fuel). A week and a half later another order arrived and the boots had been worn and one of the boots had a sock in it. I called and explained what had happened. The lady that I talked with was nice. I explained that I would consider keeping the boots and cleaning them up if they would give a decent discount. She came back and said they would do 10%which would have been $16.05. I told her that if they would do $20.47 I would do that. She went back to the supervisor and they would NOT do $4.42 more to make a customer happy. This should tell you something!! Let me tell you if you want caring people, think about Boot Barn in Wichita Ks. (1-888-440-2668). I deal with those that are there Sunday-Wed. Another good place is Wild West in South Carolina (1-843-839-9453). Lebos is a very good place to do business (704-321-5000 Ext 105). I have a large collection and deal with a lot of folks. I always like to say something good but Cavender's needs better supervision in my opinion. I have NOT been paid anythng for writing this review but folks need to know who they are dealing with!!!!

I ordered 22 things from Cavender's clearance for Christmas presents. It was great deals. I mean Ariat mens jeans for $14.00. I was sent an email saying there was an error on their page and I would be refunded for my items. If it is on your website how can it be an error and even if it is an error you should have to honor the prices. I will never shop from this store again! This is bad business! If I could give 0 stars I definitely would.

this company’s shipping is poor. this is the longest i have had to wait on a pair of boots in my life

POOR Customer service. One product defective, returning to exchange and been getting the run around for three weeks. Never call back when they say they are going. No follow through on the Customer Service team. Super disappointing experience.

Unfortunately I ordered some boots and pants from the site and didn't receive them but there customer service was so quick and helpful in responding and giving answers to the situation. I was very pleased and thankful for that. I would recommend buying from them and doing buisness with them also. Also in the above mentioned statement it wasn't Cavenders at fault for the not received order but offered to still make it right and that shows the character of the company in itself . I'll deffinatly be back as a customer. Thanks again the lady that helped me .

We have gone into this store, in Plano , TX at least 5 times. As soon as we open our mouths with our NYC accents, they get a unprofessional attitude. I would like these people to know that we own a home here, pay taxes, are conservatives and shame on them for preaching Christian values in their products yet acting like fools. The sales are minimal and you can find many of their name brands, like panhandle in nicer stores. God bless their hearts!!! 😉🤣

I bought a hat there and they do not carry many 7 5/8 size hats,the hat I bought was good.But I can not order Cavender online because they do not have a payment term app. such as Affirm.I only use stores that allow Monthly payments like Affirm not buying a $500 hat and paying every 2 weeks for 6 weeks that for the high paid working person,Im a retired Texan and sorry Cavender but this proud Texan has to shop out of state because no western store in Texas excepts Affirm long term 3 to 12 month payments only the every two week deal for six weeks.