CCSCollect Avis 

This collection company say they have trained operators to help with your repayment plan. Basically I owed Vodafone £17, and have already paid 2 instalments in a month (January 2024), with just £6 owing. I have rung them several times, and they assure me that the payment plan is in operation with 1 payment still to go.
They STILL keep ringing me, texting me, emailing me, saying that there is no repayment plan, and further action will be taken to return the debt to Vodafone who will then take more action (for £6). I even used the CCS Portal several times now to send messages to them and have even sent screenshots of my 2 payments already made. Just as well that someone THIS END is organised. I have included my CCS Payment Ref with this review as proof at the bottom of the review form. Without using any choice language, what on earth is wrong with some companies these days (I say some, only), as these people at CCS just cannot be bothered reading emails, CCS Portal messages or making note of phone calls sent to them.
By the way, (and this is another story), the reason I owed Vodafone £17, is because my account with them ended after a successful 36 months, and I could not pay the final £17, because the account no longer existed and it was impossible to log into my account to pay the final payment, but try telling Vodafone or CCS Collect that ! Another example of, after all these years, people who can't get things right.

Sent me a text message regarding an alleged debt owed too HMRC so i called them as this is worrying when you know you dont I called them and they said no you dont owe them anything but we want to talk to you about another alleged debt absolutely abysmal business practice and i will be complaining too the FCA and HMRC about this disgusting practice

I've been attempting to reach this company on several occasions, but my experience with their customer service has been far from satisfactory. The main issue lies in the unresponsiveness to both phone calls and messages.

Despite my numerous attempts to contact them by phone, no one answered, and I can't afford to wait indefinitely. Additionally, I sent four separate messages through their portal and none of which received a response.

After finally getting through after a substantial 20+ minute wait, I questioned the lack of response to my portal messages. To my surprise, they claimed not to have received them, despite my having proof through the "send me a copy" option. This inconsistency is frustrating, to say the least.

What adds to the frustration is the audacity of receiving letters stating that I haven't responded to their messages when, in reality, it is them who have failed to respond to my concerns. Such a level of miscommunication and unresponsiveness is completely unacceptable.

Great advice and support from Renne on the phone today, very polite and professional.

These people are clearly not trained correctly, they sound god awful over the phone, I guess that’s what happens when you pay people 20k a year…. If they send you a letter make a complaint and take them to the Finanical Ombudsman and they will have to pay a £750 fee everytime someone goes to the financial ombudsman.

The next time you contact me and I ask you to remove my details make sure you report it to your client as that is a breach and I will be taking this to TDX group to make them aware with all the proof, let the fun and games begin 😊

The fact that debt gets passed on from a small number to a large company and a large number is terrible. However the person I spoke to today was very much helpful. A wonderful interaction and showed some good colours to this dark energy of a company. This Persons name began with a D and she was a very helpful member. she better get that Christmas bonus

CCS is harassing my son, who has poor mental health for a debt that has been paid, I paid it myself. They will not answer the phone, the only options you have is to pay again. CSS stop now, otherwise you may be responsible for someone harming themselves or worse, shame on you CSS, and Anytime Fitness Loudwater for engaging with such a vile company.

If there was any justice, everyone involved in this operation would have long been sent to prison never to see the light of day or given a fair trial and sent to the gallows.

I know for a fact that I don't owe anything to HMRC as I make it my policy to always pay them promptly. Yet this company are now harassing me by letter and text. I won't be contacting them and will be getting in touch with HMRC themselves to see what this total shambles is all about.

This company contacted me by email to collect a balance for a third party that had already paid. There was a telephone number on their email, which I rang to clear up the situation. It did not state it on the email, but this is a premium rate number that cost more than a pound per minute. My bill was £19 for 17 minutes spent on hold - nobody even answered. Scam artists that should be put out of business.

Constantly sending letters to my private address for someone else, I always return to sender, but they clearly like to annoy people by keep sending letters to my address, the person they are after is deceased, but they still insist on sending post here

CCS collection services are harassing me for a resolved debt with Sky I never owed.

They have been informed of this. The debt was dismissed by Sky's first collection agency and the matter was closed. This means that Sky have sold a bogus debt to 2 collection agencies.

My bank informed Sky legally why their direct debit was blocked. They took out 3 times the agreed monthly fee and hadn't met their contract obligations on 2 major counts when I set up the arrangement.

I understand that companies now employ useless staff whom don't log correspondence but I left a very clear email footprint which shows that all my correspondence was read.

Please dissist in sending me texts. I've moved house and they are frankly annoying me. I will give them 28 days to respond to a complaint with zero exceptions. This will have numbers questions to answer. If these aren't met I will automatically send to the ombudsman with the relevant references to support my complaint.

Committed fraud against me through DVLA didn't own the car at the time DVLA case number 44632238

Constant hassle from this company via text, phone calls and letters, on behalf of the inland revenue
I told them that I’d paid everything up to date with the revenue and I owe nothing. Still received letters and each time the amount increased. Possibly the revenue thought for not updating this company but it’s just the constant texts and letters. Not good for anyone suffering anxiety, with the state of the economy and cost of living. I spoke to revenue this morning and confirmed that I don’t owe the money these people have been chasing me for. I was also told by revenue that these collection agencies aren’t supposed to add anything to the balance but it went up with each letter. I understand that they are doing their job but you really need to think about how much you hassle people and make their lives a misery

I spoke with rena today she was very professional and very understanding she was such a lovely person to speak to, she was very reassuring and listened to us and put our minds to rest she is an asset to your company and we would like to thank her for her time and patience today

terrible and unhelpful. would avoid

Scam letter saying I owe companies house £375.00. Companies House have never asked me for money and anything I pay to0 register by business is done through my management company. Shocking attempted fraude.

Complete Scam, had vehicle clamped, paid dvla fine immediatley. Now I've recieved letters from 4 of these 3rd party debt collecting agencies, even paid one of them before realising its a scam.
They dont have my name written correctly on the letter, these companies are working with the private clamping companies sending out scam letters. do not pay them as you will just get more from other companies coming through.

I have just spoken to a very nice man at CCScollect, called Dereece. He helped me to contact DVLA. and took me through the process to write to them and try and get the fine reversed. If the worst happens and I have to pay, I will contact them again and set up a payment plan.
I have seen the unhappy reviews but all I can say is my experience was very positive.
What a very nice man. hope everyone gets Dereece to talk to.

HMRC allocated my DD incorrectly.
Rang CCS to inform them as was expecting little help. They understood the issue and sent the claim back to HMRC straight away without any issues.