Cdergroup Avis 

I went through via webchat and spoke to Kyle Fiddy and he was so helpful and supportive and put my mind at ease

Worst people in the debt enforcement industry. I believe they selectively recruited best rude employees. They don’t follow the debt collection procedures, they intimidate and annoy you in the best possible way so you pay them regardless the circumstances.
I am a land lord and I had a £50 council tax arrears due to miscommunication and not receiving letter from council. However, I had to pay £500 for that and they were so rude you can imagine. I am going to make a complaint to Ombudsman.

Claimed they sent 3 letters which they haven't. Sent 1 letter and their website wouldn't register the reference number to pay. 1 day later our car was clamped. No other warnings and no time frame when it needed to be paid

Incompetent & clueless. I pay every month by direct debit & every month I get threats for non payment, I've rang numerous times & still not sorted out. Think its time to report them to the FCA.

This establishment is absolutely disgusting they bully and pressure money out of people who simply do not have it they threaten you with bailiffs and have 0 empathy if I could give 0 stars I would anyone who works for this establishment needs to re-evaluate their life and understand people are suffering mentally because of establishments like that that have 0 compassion absolutely vile set of people.

All off the review are correct they don’t care about the people or circumstances or mental health they are parasites

Absolutely disgusting an enforcer Just let himself into my home nearly let out my dogs I also have two vulnerable adults I have with me which caused great distress I had no notice of visit or no correspondence from this company they literally turned up I tried to make a payment plan which they just refused point blank the debt was from 2 years ago it was a tv licence fine which I knew nothing about we are a low in one family and have now been left destitute with nothing for the month the total was 830 which I have paid this morning this should not be allowed bullys threatening me with arrest I'm 55 years old never been in any trouble I'm taking this higher making a formal complaint please be warned people 🙏

Unhelpful, unemphatic with the inability to take each case as individuals, that person/s involved are human beings. Used an excuse to put the phone down as well as using any delaying tactics. Treated with the uppermost contempt assuming everyone calling are bad debtors therefore don't deserve to be dealt with in a courteous manner.
Our situation was a point in case. I was unfortunate in having to deal with this company on my brothers behave as he's a vulnerable adult. He had his vehicle cloned and as he had never dealt with anything by way of legal in force, being a law abiding citizen, was unaware what to do. Until a bailiff turned up at his door and demanded £515. He paid this as he felt he had no choice or they would sieze his vehicle which he uses for work. Which is where the CDER come into the equation. After several unhelpful telephone calls, emails, delaying tactics and extreme stress, he eventually was refunded. But only the £515 but he's still out of pocket as he incurred charges on his credit card. All of this was through no fault of his. This company need to do some training of their staff in tact and diplomacy.

This company in my opinion are just legalised scammers in my opinion. I went over the dart bridge and was charged around last year 23/ December. At this time I was a new driver and was unaware of this. I then received a letter and stating that as it was my first offence I wouldn’t be fined, but I would just need to pay the original fare, which I did. Around may they then sent a letter out stating that I now had to pay £423. I was shocked but I didn’t worry about it because I knew i paid the money. Again I’m young and a new driver this is a whole new experience for me. So eventually they sent an agent who knocked on the door with a big camera. She was kind but firm on the fact that she will be taking my car. This alarmed and stressed both me and my mother who is a vulnerable woman. She had already clamped my car and told us that if we we did not pay this money my car would be gone by the end of the day. I tried to explain to her that we had payed and even showed her the evidence that I payed but all she could say was that her orders were to take the car. I need the car for work and I’m also my mothers carer so I needed the car so we had to pay this money but it affected us a lot as it was my mum who payed and put her behind her bills. So we contacted the company through email and sent all the information that was required, but they then said that we needed to send the pictures in pdf form or screenshots but THEY ALREADY WERE. They then said we needed to resend all the information. We keep going back and forth and it’s put stress on me and my mum. I’ve called and called and all they can say is we have to wait for a email back. This has been going on from early this year and is still in action. We sent one final email that they said that they’ll respond within 10 working days, but they have not so legal action with be taking place. We have all the proof and they just won’t give the money back. They are a horrible company.

Wish I could give zero stars but it isn't possible. These people are criminally pursuing vulnerable people for debts which they do not owe. If you receive any communication from them, send it back and report them for harrassment.

No consideration for the vulnerable, very rude and unhelpful call centre even when calling the vulnerability line

DO NOT, whatever you do pay anytjing to these criminals. They are bullies who harras people into paying. Instead turn the tables with GDPR laws and go after them. YOU can extract money from them lawfully!

The most dodgy company in England, they are trying very hardly to take advantage from people that’s why we called a scammer company

The call line is totally un helpful
My father with very limited capacity was conned over a sale of a car the people who had his car have wracked up many fines. This company REFUSES to listen to me because I am not my father, despite the fact I have POA for him. Not a single person has listened or even tried to put me through to someone that can
Disgusting company that harasses 88 year old people with very limited mental capacity

I was at home working all day and when I left my flat at night, I found a letter at the front door of my building addressed to me saying an enforcement agent had tried to come and because I didn't answer I was being charged 310 GBP. I called the number the next morning to ask what this was about and they said I never paid my council tax.. I am a full-time student, have submitted all of my documentation and Westminster Council even confirmed this with me on the phone, saying they don't know why CDER group has shown up at my door. The CDER group representative was horribly rude to me on the phone, constantly speaking over me and talking down on me. I also told him he never rang my bell or knocked at my door and he called me a liar. I was home the entire day and nothing happened... Thank god I didn't interact with him in my home alone because I was scared speaking to him on the phone. I asked the man how do I dispute this claim because I don't owe anyone any money and he said "not my problem, figure it out yourself"... How does he not know who I can speak to if there is an error? He said the next step is they come to my flat and take all of my belongings. Is this not completely illegal since it's an error? I've called Westminster Council and they said they will contact CDER Group for me but I'm completely at a loss for what to do.

absolutely bunch of bully's working under one roof I've been trying for months to pay transport of London then this bunch if clowns show up at my door demanding money I just don't have spare due to not working much at the moment then demand I pay 590 in one go I offered them 450 then 140 next Friday like the guy I spoke to on the phone said to me and the bailiff wouldn't accept it so now I'm left with no money for the rest of the month and have to still pay more bills on top and care for two kids this place needs shutting down bunch of bullying cowards

No wonder there rating is so low horrible people to deal with.

I wouldn't even give them a star! Disgraceful and unprofessional I'm sure you are really proud of your so called integrity and the beautiful legacy you leave behind. I I'm not going to educate idiots so won't waste my time. I only hope some of you wake up and realize your own value....but that's why you do this line of work isn't it you don't have any.

Absolute joke of a company got a parking ticket forgot about it never received letters from them despite them telling me they’ve sent 3 with no tracked or confirmed delivery told to check my postal service I’ve record letters in the past just not this case they told me I was texted multiple times they texted me once 3 weeks ago in the middle of a working day I forgot then they say check your service provider no chance it can be their fault but their employee never sent a invoice on the day of collecting money despite me putting in my email . No apology felt like she thought I was wasting her time on the phone to ask for one she was rude spoke over me and lied like the person who came to collect the money feels illegal how they treated me and no one to complain to

Deeply Disrespectful and Dismissive Experience with CDER Group

My recent experience with CDER Group has been profoundly upsetting — not just due to the aggressive and inappropriate behaviour of their enforcement agent during a visit to my home, but also due to the deeply unprofessional way my formal complaint was handled.
I submitted a complaint after a distressing visit in which I was spoken over, intimidated, and ignored, despite making it clear the named debtor does not live at my address.
The agent refused to leave, searched through every room, wardrobe and cupboard (not sure what he was hoping to find in my airing cupboard) and would not remove his shoes despite a polite request (due to newly fitted carpets).
I later suffered a severe panic attack,(I have ongoing health concerns), all of which were clearly stated in my complaint.
Rather than address the substance of my concerns, CDER chose to open their final response by implying that my email had been “generated with the assistance of AI”..
an attempt to discredit the substance of my complaint because it was clearly and coherently written - was a transparent deflection tactic.
Even more disturbingly, after I messaged their COO on LinkedIn, two CDER staff members accessed my professional profile. This intrusion following their unwelcome presence in my home, has caused significant additional anxiety and raises serious questions about ethics and boundaries.
CDER’s conduct - both in the field and in complaint handling falls far below acceptable standards.
I have escalated this matter to the Enforcement Conduct Board and would strongly advise others to document their experiences and do the same.

I received a notice of intention to take control of my goods letter so I called the company & a random guy awnserd . He was very rude and unprofessional when I was asking to set up a payment plan he told me I could not set up a plan for 6 to 12 months
What is a joke as I'm offering to pay money in instalments as that all I can do .
Then he was rude again then hung up on me.
What a joke of a company