Cdunity Avis 

The most Disappointing Experience Ive ever had .
Ordered CDs In October , Tom was very nice when i was ordering . as soon as the payment went through . They stopped picking up the phone and communication over email became very stressful as they kept changing the date of arrival and coming up with every excuse as too why the CDs hadn't arrived.

They completely stopped answering my emails in Dec. I managed to get my money back through my bank.

Missed all the Christmas sales and didn't have CDs for my Launch event .

Cant express how angry I am .

Where to begin!?

I placed an order from cd unity back in early November 2025, it is now January 2026 two months later, and not only has my consignment not arrived...but the company are totally ignoring my correspondence.

After some digging, it appears that the parent company (whom are collecting payments for CD Unity's services under the alias "Audio Unity Group PLC")...were compulsorily struck off the companies house register in 2021!?

So CD unity are receiving payments under the name of a dissolved entity!?

MASSIVE RED FLAG

AVOID

I made two orders last year and was very happy with the price and quality, even if delivery was a little unpredictable. This year, it is now seven weeks since my order; emails not responded to, phone either not answered or switched off. Will I eventually get anything? My advice: go somewhere else.

Addition, March 2026: The CDs didn't arrive, I cancelled my order, CD Unity wouldn't give me my money back, I sent the emails to my bank (Nationwide) and they got my money back with little fuss.

I waited 7 weeks for the product I paid for but it never arrived. They haven't communicated with me in the last four weeks. They haven't responded to my emails. I was able to get my money back through the bank. I don't recommend anyone to order from them.

Made an express order one month ago. Two weeks ago communication stopped altogether and all my emails went unreplied. Still haven’t received my CDs.

100 CDs in Digipaks.
Quality job, pleased with the finish.
had an issue with my email address but Tom just contacted me by text.
All good. Thanks Tom and team.

Initial communication was great, they responded well, sent sample copies, and were generally helpful.
When the finished product arrived at my door, only half the amount of CDs was there. CD Unity blamed the delivery company, then when that drew a blank they said they would reprint and send the missing CDs, plus an extra 200 at an agreed discounted price.
That was the point at which CD Unity ceased to reply to any messages, from me, my partner (in this joint CD production), and eventually from the Musicians' Union.
CD Unity have been paid for 800 CDs and have delivered 300. So it's off to the small claims court, which will be costly and very time-consuming for all concerned.

Our experience was horrible. Terrible communications, promising timelines and then not nearly meeting them, the whole thing felt like we were being lead on... They (obviously) expected payment in advance and from that point on it all felt dodgy. When we finally got our CDs in, 90% of the cardboard CD boxes were destroyed by glue. Around half of the CDs don't seem to work at all. The seller has said they would refund us and then sent us only £56 saying the CDs are fine so they're only refunding the boxes (although we paid £311.99 for the whole horror of an experience and now have a product we can't sell, so no idea how the jokers calculated this). We asked for a full refund but not heard back. Our original order was April 2024 and we're still waiting for a refund...

Side note, I actually met someone yesterday who used the words 'we got scammed by CD Unity' so sounds like this is their standard practice.

I was SO disappointed to receive the wrong design of my CDs . For some reason Tom had decided to use a different template to what I ordered. He then decided to not answer emails or phone calls :(
He eventually agreed to reprint the covers and even this was a nightmare. Again not responding to communication - which is SO frustrating and stressful.
Eventually I did get what I ordered. His logo is "trusted by hunderds of bands " well I will NEVER be using CD Unity again.

I had a great experience with Tom and Cd unity! He was very professional efficient and great to work with! The CDs are such great quality also, I highly recommend using CD unity!

I sent the CD artwork which was sent back for me to check, and I asked to send an amended file as I wanted to change something. The new artwork was ignored as were my messages questioning if it had been received and why it wasn’t being used. In the end they altered the original (quicker I guess, a bit of a fudge) and sent the sleeves in a different template to the one designed for, in the wrong finish, claiming the one used is "much better". The one I'd designed for is still on the website. My question as to why this was not mentioned before printing have been ignored…. again.

We were running behind a PR deadline for digipaks printing due to a mishap with another printer. I called CD unity explaining that my situation was extremely urgent and was reassured by Tom "not to worry" and given a 2-week turnover estimate. I've uploaded all files instantly everytime something was required. 11 days later after that phonecall I was dryly told it will be another 3 weeks or more, without any sorry. If I was told the estimate was over a month I would have immediately go to another printer. A horrible experience that wasted my time and made my initial problem far far worse.