Cengage Learning Avis 585

Instructions do not match the material, copilot has been integrated into the computers you are doing things on and the instructions have not been updated meaning the options you need to find are moved or combined into different categories. Will make you sit through a install of windows instead of speeding it up. Crashed when installing the windows on the server in the lab when I attempted to resume where I was at started it over. It takes hours and hours to complete the labs for the week.

Horrible software, yet all the old farts insist on using it for some reason. It often glitches out, has unclear questions, the auto grading feature is horrible, and the "servers" (for whatever reason there needs to be servers for something like this) often go down unexpectedly. I dont know why college professors still use it, its horrible.

There will never be straightforward questions or solutions that are given neatly. Everything, and I mean everything about this textbook will make you want to pull your hair out.

Wish I could give negative one million stars ridiculous that I have to pay for a book that I wont even use to do my own homework on top of paying for my course super shady and wrong especially for people who may not be able to afford it.

This textbook never works; every time I try to open it, something is never working, and there is nothing I can do to access it. They don't give any alternative method to access the textbook or offer any reason. This bug is also never fixed.

I would rate it zero im a college student who is using this for a class and let me tell ya cengage info is useless as well as not accurate with the added bonus it likes to reformat and edit assignments you have to upload for it so your guaranteed not to get above 90 or even 80 sometimes

If I could give it 0 stars, I would. Save your money and literally go to any other website

I wish I had read Trustpilot reviews before using this company to order a book I wanted. Absolutely shocking service and customer support. I am still waiting for a book that I ordered weeks ago. I have had to place the order twice and have sent multiple emails to try and find out when I might receive the book. When chasing customer service for a shipping update I have just been given random excuses and shipping dates. I am still waiting.....

I realize that the company doesn't want their textbooks pirated... I get it. But their answer to that is to make the textbooks as difficult and cumbersome to access as possible.
So, punish 95% of the users because 5% were doing the wrong thing. I just... can't... with this company.

When you naviage to the virtual labs, it says you can pick up where you left off if you have to stop while in progress. It didn't save my progress and wiped out all the work I did on the lab.

Then it takes forever to do the labs because the environment is sluggish and slow to respond to clicks. Most of the time you can't scroll down the page of the simulated OS using the mouse wheel. The scroll bars often disappear and you have to waste time clicking back and forth from the left side of the page with the assignment instructions to the right side where the simulation is. Any dip at all in your connectivity speed and it freezes up. As a result, it takes forever to complete assignments. It tool 3 HOURS to complete an assignment that was supposed to only take an hour!

The online book is too laborious and time-consuming. The partial pages that have content where you have to click the plus symbol to expand the page is inconvenient. Why don't they just print the whole page?

My college is pulling away from Cengage, but not soon enough. I will be glad when they put the software where it belongs: in the trash!

The way that this system grades papers is completely unfair. Not to mention, most of the instructions given are usually incoherent and make little to no sense. Put the cherry of a particularly bad teacher on top, and the results are absolutely infuriating. It's almost like it encourages instructors to be lazy by giving them the complete blueprint. I'm so glad this is the last class I have to take with Cengage, MindTap, or this particular instructor. It'll be a cold day in hell before I ever reference or recommend any of them.

Tl;dr charged twice for e-book and customer service refused to refund.
I enrolled in a discount book program with a strict opt out period, the first day of class, so I stayed opted in. Start of my class, my textbook wasn't available despite dozens of attempts, so I bought the textbook directly, to ensure I had access to my course material to begin studying and completing assignments imminently due. I get email from my school of me getting charged through the discount book program, so I emailed customer support to refund given the course was paid for twice. Customer support declined to refund.

terrible company, noting is ever up to date or working, doesnt matter how many times i call support they can never get this terrible companys website to opperate properly. overall hope the company magically blows up.

Worst website I've ever used.

Don’t take a class with Cengage, your scores will plummet the grading is SO SPECIFIC that it is nearly impossible to get 100, to courses like MS EXCEL

Legitimately a scam. If you're university adds this disastrous shovelware to your course, you need to find a different university.

I would give this a negative rating if that were an option. I am extremely frustrated and disappointed with this platform. I am currently taking a cybersecurity course, a field I genuinely enjoy and am pursuing as a future career. Unfortunately, the exams provided through this platform are extremely ambiguous and poorly written.

Despite studying hard, reviewing the material, and taking detailed notes from the textbook, the exams feel designed to confuse rather than accurately assess understanding. Multiple answers often appear correct, which makes it difficult to know what is being tested. This has resulted in consistently poor exam performance that does not reflect the effort or learning put into the course.

The experience has been discouraging and unnecessarily stressful, and it has negatively impacted my confidence in a subject I otherwise enjoy. Based on my experience and conversations with other students who share similar concerns, I would strongly recommend avoiding this platform if possible.

Load times are terrible. Super buggy, and MindTap is currently down at the time of me writing this review. I paid $135 for the e-book and MindTap! This is ridiculous! I am trying to get schoolwork done (during school hours might I add) and I have no way to complete anything. If you are a professor considering using this service, please pick anything else.

I had a bit of trouble getting into my account. I spoke to Ayessa she was so patient and went above and beyond to help me. This made my frustrating morning much better.
Thank you Ayessa for the help you provided me and for your patients. Keep carrying out your God giving patients and great attitude.

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