CFW Avis 180

I am unsure of that the products are like as the parcel has to arrive first. Parcels were late so I messaged them using the online chat. I was assured it would be delivered the next day, dpd tracking has not been updated at all. When I messaged for a second time I was told the dpd van had broken down, I have had some silly excuses in my time but thats just ridiculous.

This review is left for Gordon Fenton … I actually got sent the incorrect Monin pump along with my order - but have been reassured and offered a replacement asap… Gordon has been very helpful and I trust that this will be resolved- quickly.

Accuses me of suspicious activity when trying to make an account or checkout as guest.

Just ordered and paid for some chocolate chips online and then as soon as I placed the order realised I had forgotten to include cocoa powder. I telephoned immediately to ask if could add to the order and thus avoid a second expensive Saturday delivery charge. Not possible I was told. Really? Unbelievable! Even if the original order could not be altered, I would have thought that it could have been cancelled giving me the opportunity to then place a revised order to include the cocoa. Seemingly not. I won't be using CFW again.

Not so great oil keeps going into the doughnuts had no refund back wasted so much! Despite having different instructions on the bag and website. Customer service haven’t helped either!

I had my first order delivered 3 days ago. Unfortunately DPD tossed my order about resulting in a box wide open and 5kg bars of chocolate burst open and smashed to bits. CFW have been amazing at resolving this and my replacements arrived today intact. I honestly can't thank Gordon enough who kept me up to date with everything and dealt with the issue professionally.

Ordered a chocolate Melter on the 10th December 2025 that said in highlighted text "Order for next day dispatch"- heard nothing for a week and chased it up and got told it hadn't been dispatched yet plus it was being dispatched from Italy and I wouldn't receive it until the 6th Jan - so I said cancel please and refund and they said I cant as its been dispatched (this was within about 30 mins of being told it hadn't been dispatched)
Response To CFW Response - I am glad that is now sorted finally and appreciate the full refund- in business its tough and its never about the mistakes or misunderstandings, its about how they are dealt with, its was a slow start but mutually agreeable solution - Thanks

They’re cheap for a reason. Ordered from Nisbets and never encountered any issues with any of my products. Their customer service is poor and the advisors have more time going back and forth being keyboard warriors instead of dealing with my request. First and last time ordering from them. Ordered White Chocolate sauces which I use for my business and been advised to microwave them as they separate whilst in the warehouse. Joke.

Unfortunately, CFW sent me the incorrect item, which resulted in the loss of a £400 customer. I had ordered white chocolate melts, but instead received milk chocolate. While I understand that mistakes can happen, this error had serious consequences for my business. The booking was for the following day, and the client specifically requested a white chocolate fountain to match their event aesthetics. They chose to cancel the service entirely when the correct product wasn’t available.

When I called to resolve the issue, I was informed that the replacement wouldn’t arrive until Monday, which was too late for the Saturday event. Additionally, I have not yet received a refund for the delivery charge, which I am entitled to, as the item delivered was incorrect.

I have been using CFW now for over a year.

Good prices (I do shop around)
Delivery has always been reliable.
I recently had need to contact customer services (my mistake not theirs) and their support was outstanding.

Thank you CFW - great work
Claire - Allez! Bakes Limited

I normally order my ingredients from CFW
I won't go anywhere else as CFW are professional, easy to order no fuss and the products are fantastic. I highly recommend CFW
Thanks to all the team for making every purchase professional

best products best services

Easy to order, great selection of products at a good price and was able to get quick help with a query though the chat.
Slight issue in transit was resolved quickly and politely through email. Will definitely use this company again.

Shipping was very quick. I had a problem with an items but their customer service team resolved the problem very quickly, efficiently and very politely! I will definitely order again with them. Thank you for everything!

I bought a large chocolate fountain with sneeze guard last summer for a party. No probs with payment, delivery came quickly, it was fast to set up and easy to operate and to clean up. It was a massive hit with the guests and especially the kids. Couldn't ask for more.

Amazing company, amazing customer care! Nicola went out and about to get my chocolate mousse despite a very bad service from DPD. Products are over the top, good prices and as far my business requirements I will order again.

Excellent service, speedy delivery, have never had an issue with any order, would always highly recommend this company.

Nice and easy process from placing the order to super fast delivery.

Ordered late in the afternoon and still got my delivery the next day