Chancellors - Ascot Avis 

⭐☆☆☆☆ (1 Star) 0 if i could!

My family's experience with Chancellors, and in particular Senior Lettings Manager Hazem Roushdy, has been extremely disappointing.
During our tenancy, we repeatedly raised concerns about the property and ongoing issues affecting our ability to peacefully enjoy our home. In our experience, these concerns were not resolved satisfactorily despite extensive correspondence over a prolonged period.
As matters escalated, we found ourselves having to seek assistance from multiple external organisations, including the Royal Borough of Windsor and Maidenhead Environmental Health, Thames Valley Police, Abri and our Member of Parliament.
One issue that remains difficult to understand is Chancellors' position regarding their role. We were told they collected the rent, yet Chancellors also served two Section 21 Notices and one Section 8 Notice during our tenancy. More recently, we were informed that tenancy, maintenance and notices should instead be directed to the landlord or maintenance agent. We have asked for clarification about these differing positions.
At no point do I recall receiving written notification identifying who was responsible for maintenance. The only names provided were Steven Godfrey and David Mansfield, without postal addresses or telephone numbers, making direct communication difficult.
We also experienced delays in relation to electrical safety. The Electrical Installation Condition Report (EICR) identified unsatisfactory findings, and the remedial works were not completed until approximately a year later.
After more than two years of trying to resolve matters, I remain disappointed by how our concerns were handled and by the lack of clear answers to a number of important questions. My family expected transparency, communication and effective management, but that was not our experience.
Based on our experience, I cannot recommend Chancellors.

I would definitely not use Chancellor in Ascot. Their communication is virtually nil when there are any issues, up until that point they are very helpful but it’s all fake as many salespeople's are, we had no choice as we were buying but if we were selling I would not instruct this agent. You MUST buy an insurance to proceed with an offer, lifetime legal, but they don’t pay out and they will tell you, I have in writing, that the insurance is not mandatory. Agents clearly get a bit of commission off the back of the premium. Our offer was toxic from start to finish with everyone Chancellor recommended, solicitors etc. so much so we pulled out of the purchase. The no chain sale took 28 weeks to get nowhere and we had had enough. There are much better estate agents in Ascot. Our first two viewings for the property were cancelled when we were outside waiting and we should have thought then this is a bad sign. The sales agents had no idea about the property, the parking space belonging to the property was wrong, the cupboard we were shown was wrong, the service charge we were given was wrong, we were told the old tenants belongings would be removed but we were told we had to move them, we were told it was share of freehold but it was leasehold, we were told the sale must be completed in two weeks and we gave up at week 28. Sales are passed to their escalation team and we never heard from anyone until about week 16. We never even got an apology when it all went wrong, we have put it down to a very bad experience

We are buyers so we had no choice but to use chancellors in Ascot. When you have an offer accepted you have to, as standard apparently, take out an insurance with lifetime legal. They promise to pay out for fees if things go wrong but they don’t. They don’t assist with repo properties, as was ours, but neither chancellor or the insurance company told us this and took our money anyway, its not a lot, but it’s definitely a con. Chancellors, or Chancers, lack communication, honesty and are quick to ignore major issues, the usual not answering my call, or not being available was a common theme. My experience with Roman wasn’t great either and it’s very apparent their business model is the same, I didn’t know they’re a sister company. Their whole vibe is toxic. I will not look at a property if it’s in with either of these agents. There are better agents locally.

Couldn’t recommend Chancellors enough! From start to finish they had excellent communication, answered all questions and went out of their way to make the process as smooth as possible. Kai was brilliant, very well informed and helpful. The Ascot team are great, someone was always available to answer the phone and their manager Lauren was a pleasure to talk to and very helpful too. Thank you all.

⭐⭐⭐⭐⭐
I had a great experience with Chancellor’s from start to finish. Callum and his manager provided excellent service, kept communication clear and professional throughout, and really took the time to listen and understand my needs for me and my family. They were helpful, understanding, and made the whole process smooth and stress-free by updating me regularly and they worked very well as a team by having good communication with eachother too, so i never had to explain anything twice. I would highly recommend Chancellor’s to anyone looking for reliable and attentive service.

I pay Chancellors Ascot office to manage 2 properties in the Ascot area. My experience is that they are good at finding tenants, but their property management service is absolutely hopeless and useless.
The property management staff do not answer calls, do not respond to emails and do not do what they say they will do.
I have used Chancellors to manage my properties for 15 years but will be terminating my agreement with them as soon as I can.

DANIELLE FROM CHANCELLORS WAS DELIGHTFULLY PLEASANT, KNOWLEDGEABLE AND A WARM PROFESSIONALLY.
SHE GUIDED MY WIFE AND I VERY COMFORTABLEY TO THROUGH THE TENANCY AGREEMENT AND EXPLAINED EVERYTHING WE WANTED TO KNOW.
WE WOULD HIGHLY RECOMMEND THEIR STAFF AND SERVICE.

THANK YOU SO MUCH ,

MR AND MRS SARNA

I and my family have had a few viewings with Callum Worby who has been helping us find the perfect home for us.
We are so impressed with callum’s customer service, support and help and advise in putting offers forward , viewings , and making us feel comfortable and at ease when it can be such a daunting and stressful process.
Thankyou callum from chancellors at Ascot

Working with Lauren and her team has been a great experience — efficient, supportive, and always willing to help. I’d especially like to thank Hazem from the lettings team for his warm and attentive assistance throughout.

Some communication of information required from my side was not always clear.
And some emails were not replied to at all.
But overall everything went well in the end and all staff were very polite.

Chancellors kept me well informed throughout the process of letting my flat. Lettings manager Hazem was very helpful throughout the process; his expert knowledge and enthusiasm was certainly appreciated.

Lauren Stearman is an exceptionally proactive individual and is constantly keeping me updated. Her ability to think ahead has made a positive impact on our side. Thank you Lauren.

Kai at Chancellors in Ascot was really helpful with a particularly challenging house sale. He always kept me updated and even learned how to turn boiler on and off for the potential buyers. Many Thanks to him and his team

Molly has been brilliant.

Professional, knowledgeable and efficient.

I found dealing with Molly made everything easier.

the agents at Chancellors (ascot) - Kate and Callum and Has - were really great. Helpful, polite and responsive. The central lettings team were equally as impressive, with Katie managing the regulatory aspects of the tenancy with a very reassuring, knowledgeable and approach. Everything worked. Everything was easy. A great start and huge thanks to the individuals concerned as it’s always the people that make the difference.

Whilst I did not decide to proceed with selling (due to house value) I have nothing but positive things to say about my dealings with Lauren. She was responsive and helpful.. If and when I choose to list I would have no hesitation in using Chancellors

This year (2025), the team has exceeded my expectations. They demonstrated professionalism through clear communication, a human approach to complex matters, and consistent helpfulness — from advising on effective photos to finalising contract administration. I would like to specifically acknowledge Kai and Tanja for their contributions.

Chancellors in Ascot have been amazing helping me to sell a home in Virginia water, not under the easiest circumstances, I have had lots of updates from Lauren, recieved really good advice from the whole team, including Kai and Oliver, they have gone above and beyond to be as helpfull as possible thank you all so much so appreciate all you have done 😊

I had the absolute pleasure of requesting a property evaluation back in October and spending plenty of time on the phone with Oliver and Lauren. Despite their impressive ability to provide excuses and delays at every turn, the evaluation never quite materialised. Truly a masterclass in how to keep someone occupied without actually achieving anything — five stars for effort, if not for results.

As per feedback on other negative reviews, I won't be emailing you to discuss, so avoid your copy and paste message.

Avoid at all costs, other agents in the area far more accommodating.