Chancellors - Ascot Avis 

Chancellors in Ascot have been amazing helping me to sell a home in Virginia water, not under the easiest circumstances, I have had lots of updates from Lauren, recieved really good advice from the whole team, including Kai and Oliver, they have gone above and beyond to be as helpfull as possible thank you all so much so appreciate all you have done 😊

I had the absolute pleasure of requesting a property evaluation back in October and spending plenty of time on the phone with Oliver and Lauren. Despite their impressive ability to provide excuses and delays at every turn, the evaluation never quite materialised. Truly a masterclass in how to keep someone occupied without actually achieving anything — five stars for effort, if not for results.

As per feedback on other negative reviews, I won't be emailing you to discuss, so avoid your copy and paste message.

Avoid at all costs, other agents in the area far more accommodating.

Very good letting service , and poor property management service.
Tenants have to contact Landlord for support, because they” chasing Chancellors property manager for update without success”. And during last 10 days I tried to sort out coupe issues and I received same results,as tenants: no updates, emails/requests ignored.
tenants have to wait for weeks for simple kitchen tap replacement , or months for minor decoration works ;
Area: Surrey, Virginia water .

We worked with Chancellors to rent out our property and overall had a very good experience. Hazem in particular was excellent – professional, responsive, and clear in his communication throughout the process.

The only drawback was that the initial asking price for the rental was set too high, which delayed finding a tenant. Once that was corrected, things moved much more smoothly.

Aside from that, their communication was excellent and they did a great job securing us a very good tenant. I would recommend Chancellors and especially Hazem for anyone looking to let their property.

Patience and professional conduct throughout

Danielle was excellent, providing a quick and efficient service.
She explained the step by step process in a logical and helpful way, ensuring a smooth and seamless process!
Thank you!

A great team- easy to work with and they keep you updated throughout all aspects of their work.
I would continue to use them, and would reccomend!

Very helpful throughout the sale and any queries or questions I asked were resolved quickly. Would recommend going with chancellor’s to my friends who are selling a property

I have been a longtime client as Chancellors manage my rental property in Windsor. Initially they were excellent and really proactive and helpful. The team that manage the maintenance are very good and always prompt at contacting me. However, my recent experience with the lettings team (now based in Ascot as Windsor branch has closed) hasn’t been positive. The manager’s communications are rushed, sporadic and they don’t explain anything to you. It definitely feels as though they just want to get the flat rented quickly, without any due diligence, and move onto their next customer. It also feels as though they disregard the landlord and are more focused on the tenants. Very disappointing experience and will definitely look for another managing agent.

Callum is very professional and friendly . He Found me house within a
Week we're very happy with his services 😊

Hello Kai & Tanja
I just wanted to say thank you for the excellent service you’ve provided. Everything has been handled so professionally and efficiently, and it’s made the whole process smooth and stress-free.

I really appreciate the effort your team puts in — it's definitely a 5-star experience!

Hazem and Kate were very helpful and patient with dealing with all aspects of the tenancy. They are knowledgeable and provided sound advice when I needed it. Would be happy to give continued custom to them and recommend them!

The whole team at Chancellors was amazing with providing detail and keeping us updated with the move. Special shout out to Kate, Hazem and Danielle for their assistance, we were guided through each step of the journey with expert care.

Kai has a very knowledgeable and professional approach whenever the opportunity arose to contact the Ascot Branch. A great Ambassador for the overall business.

I was enquiring about rental property recently. I was astonished and frustrated by the general lack of response from Agents (clearly the rental market it is different to sales).Hazem Roushdy who could not have been more professional, sympathetic and helpful.

Excellent, friendly and knowledgeable sales staff, one in particular who went above and beyond to be helpful.

Chancellors in general are not always the best at responding, however Jamie Woodman has been amazing!

Hazem and Ben were exceptional from start to finish. They ensured that the property was marketed effectively and then completed the entire process with getting the tenant moved into the property in no time.

Spoke too soon. Asked to give review before moving in. Process has been nothing but exhausting

Excellent service provided. Very helpful , fast and professional from start to finish. Made the move stress free. Zak in the Ascot office and Danielle from Head office were both great in helping me with everything. Both a massive credit to the company. Many thanks. Lee