Chancellors - Hampstead Avis 

Andrew Bruce was excellent - friendly, efficient, a committed professional on all fronts. Others at the Hampstead branch that we encountered briefly were also impeccable.

What we did not like has nothing to do with the Hampstead branch, but with the general communications of Chancellors as a UK-wide organisation. The established workflow generates a truly crushing amount of e-mails where traditional lettings agents would send out one or two decisive, clearly worded and equally effective messages. The language used by Chancellors is often not just repetitive and impersonal, but bordering on pushy, even hostile. This is not what clients want to be confronted with when making important decisions and organising their lives for a move.

That's a shame, because it is perfectly possible to be legally safe and yet strike a friendly tone. At present, it is humane professionals in local branches, like Andrew, who save the day for Chancellors, making sure that it does not come across as a bleak money-making machine (which is perhaps what it is - but manners still matter).

Thank you Kudret for all the help and guidance. Thank you also for being so kind and being exceptional at what you do!

The service was top rated.

The sell took time as the property had challenges as it was probate property. The Manager Oliver Lewis and his team were excellent and were always giving us an update. Oliver took personal care to ensure that his team spoke to the lawyers from time to time to ensure the sell was on track. Extremely happy with the service and personal care. Would highly recommend Chancellors Hampstead

Great estate agent on rentals. Looks after the landlord and the tenants extremely well. Thank you.

Really helpful, I dealt with Kudret who went above and beyond in trying to help me find the ideal place to rent. I'll definitely be going back to them to help me with my next place too.

Oliver in Sales at Chancellors was a true professional. He valued our business and he was very flexible to accommodate our needs. He meticulously followed-up matters - something very useful for busy professionals like my wife and I. He has made efforts to ease us through the admin and I would definitely recommend his services!

Andrew was extremely helpful and polite. He had a true understanding in what we were looking for.
Well done Andrew for such a professional service.
I’ll definitely be back

Kudret Civan is an excellent and cordial professional. I felt very comfortable with him along all this process.

Serious, professional and reliable estate agency. We had the pleasure to work with the letting negotiator called Kudret who was very kind and helpful during the whole process of renting a flat. Definitely recommended!

Andy was absolutely fantastic in supporting me in the process of finding the right property. Always attentive and with truly listening to my concerns.
I would highly recommend him to anyone in search for the perfect property!

From the very beginning Andrew Bruce was very supportive.
He is an excellent negotiator: thanks to his efforts both sides (the tenant and the landlord) were totally satisfied with the deal.
For me (as an overseas landlord) his technical support was extremely valuable. Without that support I could never meet the tenant's requirements and the deal would never been signed.
I also found him most informative. It was important to have full and timely information during the whole process of finding the tenant.

Andrew Bruce was very helpful, tactful and dedicated. Appreciated his service!

Dynamic operator with a very good fast response to communications. At times could appear too driven to reach the goal to nurture the human side. Proactive in instigating changes to contract. Overall good results in securing a tenancy.

I found the Team at Hampstead very knowledgeable and efficient.
Quick to respond with advice and able to negotiate with the best interests of their client in mind.
Rebecca Delman handled the sale with confidence and good humour over the last 7 months.
Thank you all.

A huge thank you to Simla at Chancellors. As a relocation agent I am used to deal with many agents and Simla has been great. Very good advisor and negociator, she did her very best to make that deal happen. A big thank you again.

Kudret has been nothing short of absolutely wonderful. He has been of great help, fast responding and extremely helpful to my search and process. That's the first time an agent has been so helpful. I highly recommend him to anyone looking for a property.

Andrew Bruce was quite helpful in my search for accommodation.

Great service. These guys went above and beyond to ensure the sale was a success. Thank you!

Excellent experience with Andrew Bruce

Rebecca and the team were excellent in qualifying and recommending the successful buyers, and oversaw a challenging sales process in a professional manner.
Rebecca always communicated updates without prompt, and handled a demanding seller with great patience!