Chancellors - Lightwater Avis 

I have been dealing with Matt at chancellors Lightwater. I would just like to say what a nice guy, very professional and if he says he will call you, he will, with no problem. Would recommend speaking to him if one is looking to buy in the area.

just a very hard agency to work with, no one calls back, booking viewings is near on impossible, properties advertised even when they are sold or off market, just waste of time

I gave Matt Carter a review once I'd received my offer, but having now completed it feels only right to write another. The work Matt has done since I accepted my offer has been the only thing that has kept this sale on course, and this work has probably been more difficult than the work to get me the offer! When parts of the chain have not been working at the same pace as us, he has chased to make sure things get back on track. His endless hard work included with up to date communication throughout has been comforting in what has been a stressful process. Thanks Matt! 5 stars isn't enough...

Holly, Matt and the local Chancellors team have provided exceptional service in selling my property. They worked like matchmakers resulting with two simultaneous offers on my House.Professional at all times and honest with feedback. Thank you

Efficient and professional service from start to finish.

Very pleased with service especially through this difficult time of having to deal with the various Covid precautions which have had to be contended with.

Our previous agent had failed to find a buyer for our house and never returned our calls. It was a complete waste of our time.

When we switched to Chancellors its was like night and day. Always courteous and helpful. When we left a message, we always got a callback.

We had on average 2-3 house viewings per week. We did have a couple of miscommunications regarding viewings but on the whole, we have had a very positive experience with Chancellors.

Georgina, Holly, Nisha and Matt were always very helpful and bent over backwards for us.

If I had one criticism for Chancellors as a business, it would be to send out email meeting invites for confirmed house viewings to avoid confusion. Outlook is a business standard in 2021 and the cost is negligible.

Friendly competent and professional

Contacted us regularly. Visits were on time.

The work you did around a potential buyer was exemplary- for example checking the buyer was in a position to buy.

You use systems to help your work. The app for visits obtained useful information.

From the first meeting with a representative from Chancellors, we felt assured that the sale of our property was in safe hands with a friendly and trustworthy agency. Once a marketing price was agreed, the sale board was up in no time, and accompanied viewings of potential buyers started almost immediately.

The Agents were friendly and professional at all times and took responsibility to show all potential buyers around our property. Feedback from viewings were provided very quickly in a matter of hours providing us with an understanding of the viewers thoughts on the property and marketing price, which we found very helpful. Several offers were received in the first few weeks and one has now been accepted.

Whilst viewings continued, we looked for our own new property purchase, some of which were being marketed by Chancellors. Appointments were booked and an agent showed us around each one. The agent was easy to speak with; punctual for appointments and knowledgeable about each property, which was valuable to us in our decision making. Great Customer Service from all of the Chancellors team.

Always sceptical with estate agents, but Chancellors was excellent. Very good communication, advice and above all very friendly

We have used Chancellors for buying and selling over different time period on each of these occasions. And it has always been a good experience.
The manager of the Lightwater was fantastic offering a realistic appraisal and then kept us informed of progress.

I am so happy that I found Chancellors - Lightwater. The agent listened to my desires and needs in a property and made some excellent suggestions for me to view.
I like the fact that they did not try to steer me in a direction in which I did not want to go or which suited their needs. They listened and spoke with me at length to ensure that the properties they offered for viewing fitted the brief.
The agents with whom I had contact were courteous and friendly.

Hi Guys … Just a short note to say thank you to the team for selling my house and the price you achieved of which I am happy with and I would like to say a special thanks to Georgina (Lightwater branch) for her out standing efforts and going the extra mile as she said she would right from the start … I understand she generated the sale from nothing by putting the right house in front of the right person then achieved the price I wanted and pushed the whole deal over the line, great sales lady you should be proud to have her on you sales team.

Chancellor’s Lightwater - awful experience. Poor communication from the staff throughout. The legal team are disgraceful, and only care about selling you ‘memberships’ and extras that you do not need. If you are a vulnerable person, staff will take advantage of you. Will be telling my family and friends to stay clear of all Chancellor’s. My colleague also had a bad experience with them recently - she is a first time buyer. Stay clear.

Having accepted an offer in a matter of days on my property of 29 years, I was very anxious to find a new home in the Windlesham/Lightwater area near family. Although there seems to be a real dearth of available properties at the moment, Georgina has solved my dilemma. She has been very professional and efficient, as well as friendly and approachable - and patient with me during this rather daunting exercise. We are not quite there yet, but I have every faith in Georgina's abilities to reach a successful conclusion. I would thoroughly recommend her skills and it is a pleasure to deal with her.

Nisha has been fantastic on our house search and all the way through to exchange. Very friendly but professional and extremely helpful. Very impressive service.

Matt got the job done despite some setbacks and tough decisions.

I found Chancellors and Nisha professional and courteous at all times in the sale of our property. I would not hesitate to recommend them.

Nisha is a friendly, professional person who listened attentively to what we are looking for in our new home. She follows up promptly, but without appearing ‘pushy’ after viewings of properties we have done. She is an asset to your Company!

The Lightwater office of Chancellor’s provided the best service I’ve ever received from an Estate Agent. I actually felt they put the effort in to warrant their fee. House sold quickly, at a price that was completely in line with my expectations, in fact a little over. They were so much more professional than another company we looked at and discounted. We certainly made the right decision. EA’s are all about the people and the team that marketed and sold our home did a great job. This positive review not written lightly, they deserve it.