Used to be the best value/service for the private investor, with a very personal approach. Since Raymond James took over it is not such good value and the Help Desk does not seem to be so customer or... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A few things to watch: - Monies paid into accounts on the platform take several days to arrive. That is time you are out of the market with no doubt CSD benefitting from the interest in the meanw... Voir plus
Really good website for easy access to view share prices. Alerts when dividends are paid. Really helpful videos at sensible intervals on market trends, tax change implications etc. Charges are reasona... Voir plus
I have handled two JISA's using CSD. I have used their website to trade and once to exchange secure messages - no problems have been experienced. I have never phoned. Annual charge of 0.35% is av... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charles Stanley Direct is a personal financial service combining a modern digital experience with the traditional client focused values of private wealth management. It provides all self investors with the knowledge, tools, products, and services to take control of their financial futures and realise the rewards of your investments. Whether you are a novice or an experienced investor we are here to help you every step of the way. You can call our award-winning client service team for technical help or speak to a qualified financial coach if you need guidance. Available online and via the Charles Stanley app.
Online investing
Écrit par l'entreprise
- Invest in your future
- Sign up in minutes to our first-class service to implement your investment decisions, through our secure platform and app.
Coordonnées de contact
Ropemaker Place, 25 Ropemaker Street, EC2Y 9LY, London, Royaume-Uni
- 0131 550 1234
- info@charles-stanley-direct.co.uk
- www.charles-stanley-direct.co.uk
3,9
Bien
175 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Direct debit query
I received a quick response from the online chat service and I was able to solve the problem with my monthly direct debit.
22 septembre 2025
Réponse de Charles Stanley Direct
Dear Andrew:
Thank you very much for the review. I'm pleased to read we were able to assist. We are here if you need us again.
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear JH:
Thank you for taking the time to leave us a review. I'm very pleased we were able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear David:
I'm very pleased to hear that. Thank you very much for the review and please don't hesitate to let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Efficient Messaging
The response time to my message was first class, and the answer was clear and solved my problem.
23 septembre 2025
Réponse de Charles Stanley Direct
Dear Ms Johnston:
Thank you very much for the feedback which I will pass to the team here. I'm very glad to read we were able to be of assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very helpful and very responsive
22 septembre 2025
Réponse de Charles Stanley Direct
Dear Nicholas:
Many thanks for taking the time to provide this feedback, which we were very pleased to receive. We are here if we can be of further help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very good platform
Very good platform
I have been with them for 5 months now and it has everything you could need and very good customer support
19 septembre 2025
Réponse de Charles Stanley Direct
Dear George:
Thank you for the lovely feedback. We are here if you need us and please don't hesitate to get in touch as and when we can assist further.
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear Mr Gill:
Many thanks for the review. This sort of feedback really does matter to the team and is much appreciated. I'm glad we were able to be of assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear Michael:
Thank you very much for your positive feedback. We genuinely appreciate it and do let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear Patrick:
Many thanks for your comments. I'm pleased we were able to help & of course we are here for any further queries you may have.
Best regards,
Louise
Louise Miller
Head of Client Experience
The chat Lady was helpful but your web…
The chat Lady was helpful but your web site is very difficult to navigate. It is not user friendly.
28 août 2025
Réponse de Charles Stanley Direct
Dear Ian:
Many thanks for your feedback. Please rest assured that we are continually working to make the website as intuitive as possible. We have several significant updates in development, for which we are taking such comments carefully into account.
Best regards,
Louise
Louise Miller
Head of Client Experience
Question answered swiftly
28 août 2025
Réponse de Charles Stanley Direct
Dear Grahame:
Many thanks for your feedback, which I've passed to Robyn. She'll be very pleased to hear she was able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
no one could help
no one could help, no one could give a receipt for the purchase and sale of shares for my taxes.
27 août 2025
Réponse de Charles Stanley Direct
Dear Stephen:
I followed up on your query this morning. We normally issue CGT reports on request at no charge, but this can only be done for UK residents and the team were genuinely uncertain about what you needed. However I can see they did their best to pull something together for you. If this doesn't help please let us know and we'll try again.
Best regards,
Louise
Louise Miller
Head of Client Services
The answers were good
8 août 2025
Réponse de Charles Stanley Direct
Dear Michael:
Many thanks for the positive feedback. I'm glad to hear that the team were able to assist.
Best regards,
Louise
Louise Miller
Head of Client Experience
Back-up team on the ball
Very quick response to a query that I raised. Good follow-up to keep me informed.
8 août 2025
Réponse de Charles Stanley Direct
Dear David:
I'm very pleased to read that we were able to assist to your satisfaction. We are here should you have any further questions.
Best regards,
Louise
Louise Miller
Head of Client Experience
Wasting time with helpdesk
Wasting time with helpdesk - told that estimating parity for £Stg:$US was computer procedure and NOT a company error. When questioned this was confirmed and told this was NOT acceptable company procedure - suggest that the company should listen to the phone call with Zac!! ?5th or ?6th August
6 août 2025
Réponse de Charles Stanley Direct
Dear Mr McIlroy:
Thank you for your feedback. I am a firm believer that courtesy should be extended on both sides during a conversation and, having reviewed the situation, I am satisfied that your query was answered both promptly and professionally. We are further looking to update the currency symbol at issue and appreciate you bringing this to our attention.
Best regards,
Louise
Louise Miller
Head of Client Experience
Always concise responses,
25 juillet 2025
Réponse de Charles Stanley Direct
Dear Peter:
Many thanks for your feedback. I'm pleased we've been able to help.
Best regards,
Louise
Louise Miller
Head of Client Experience
Top of the stocks
Really good website for easy access to view share prices. Alerts when dividends are paid. Really helpful videos at sensible intervals on market trends, tax change implications etc. Charges are reasonable. Quick responses to questions and queries on the service available
25 juillet 2025
Excellent system for portfolio management.
Having real time pricing is helpful in making decisions, my and associated families portfolios can be linked and viewed overall.
22 juillet 2025
Réponse de Charles Stanley Direct
Dear Raymond:
Thank you very much for your comments, which we genuinely appreciate.
Best regards,
Louise
Louise Miller
Head of Client Experience
I was attended to quickly and Kareen…
I was attended to quickly and Kareen was very helpful.
I got the information I needed
18 juillet 2025
Réponse de Charles Stanley Direct
Dear Mike:
Thank you very much for the comments which I passed on to Kareena, who equally appreciated them.
Best regards,
Louise
Louise Miller
Head of Client Experience
Nothing online is working for me
I tried to sell some investment via your website and I later found out it had failed to work. When I enquired and found you had no record of my attempt I repeated it this time successfully. Next, I have twice tried to transfer cash from my Investment account to my Lloyds bank account but your website failed to complete the operation. Your chatline told me to make the payment via a secure message but this attempt has also failed. Will you please tell me what to do next.
8 juillet 2025
Réponse de Charles Stanley Direct
I'm sorry to hear about these difficulties. Please never hesitate to call in such circumstances. We can be reached from 7:30am until 5pm on 0131 550 1234. We also answer the phone, on average, in ten seconds or less.
I'm also more than happy to assist myself. If you email ClientExperience@cs-d.co.uk with your name and contact details, I'll get right back to you.
Best regards,
Louise
Louise Miller
Head of Client Experience
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.