Charterhousepm Avis 3

Extremely poor communication and unprofessional conduct, that should be investigated further. The company relies on threatening language and makes legally incorrect claims. If they can, they will try to bully you unless you can instruct legal force. Be warned.

Terrible. And you'll get intimidating letters from a debt collecting firm if you raise a dispute and refuse to pay the fees in protest - with hefty additional charges added in as punishment. In my case, several people on our development raised complaints about their failure to manage it and deal with our complaints. Surely, if they fail to honour their side of the legal agreement (non compliance), they have no right to charge fees? In the real world you only pay for a service you receive. No wonder it's called 'Fleecehold' . The sooner the system is reformed, the better.

I have been in dispute with the Director/Owner of Charterhouse Property Management (CPM), also sole director of Priority Business Solutions, for years. I have been refusing to pay their bills on the grounds of poor service, refusal to hold Annual General Meetings, refusal to provide open book accounting/justify their bills, refusal to visit site, failure to apply due diligence/control over the work and billing of contractors, their raising additional unexplained bills/annual charges, their refusal to provide proof of site insurance that residents are charged for, their refusal to consider complaints, excessive administrative charges, …

Raising the issue with Royal Institute of Chartered Surveyors (RICS), CPM’s affiliated professional body, pressing for CPM’s removal from RICS, RICS have advised that CPM’s ‘customers’ have no contract with CPM, suggesting that CPM’s often threatened legal action is an empty threat that cannot be enforced. I’ve invited CPM to take court action against me but he appears very reluctant, for fear of me exposing his practices to the court! RICS went on to advise that, in most cases, the contract is between the Estate’s Management Company (likely involving the estate developer - PWD) and the occupier. This led me to also take up my complaint with PWD’s directors - the complaint is ongoing.

Happily, RICs have insisted that CPM initiate a 2-Tier complaints system. While CPM have done this, they have refused to advertise this to CPM ‘customers’. So, if dissatisfied with any aspect of CPM’s involvement (and I am aware that a very high percentage of ‘customers’ are), do not complain to RICS (as advertised on their website) but instead complain to The Property Ombudsman.

I hope the above assists your complaint (and I’ve no doubt you’ll have one!), helps you in seeking resolution and/or legal advice