My order hasn't arrived, I've been waiting for a very long time. Instead of my pistol, I received some cheap plastic pistol that I don't need for anything. It was supposed to be a full-size metal Maus... Voir plus
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Item not receieved. I sent 2 emails (no response). I then received an email which didnt acknowledge my emails, asking if I received my parcel okay. I replied informing them no, asked how we procee... Voir plus
Received the BB gun yesterday & is perfect for the task needed. Many changes from last time I owned any of these items, but understandable with over zealous agents of the state & miscreants within so... Voir plus
We had an issue with a broken BB gun. It broke within a few uses. Both myself and husband contacted them with no response. When they did finally respond, they didn't do anything even though this was... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
UK based online retailer of airsoft goods
Coordonnées de contact
Royaume-Uni
- www.cheapbbguns.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Good website and kept up to date about…
Good website and kept up to date about delivery
SHOP HERE
My experience with cheapBB guns was extremely smooth. They kept me up to date with my order and offered me a Better product at no extra cost as the one I had chosen was out of stock. They also have thrown in free ammo for the inconvenience
Brilliant retailer will use again
Great website great prices however I…
Great website great prices however I can't talk to much as I haven't received my gun yet but only reason I gave 3 stars is because
1. the website didn't tell me how long my delivery will be
2. There's not much other stuff on here.
3. the description doesn't tell you much about what the gun does or doesn't come with
A lot easier to use than other websites
Damaged stock and has been returned…
Damaged stock and has been returned that’s it….I contacted the customer service by email nothing more than 48hrs a refund thanks what’s the hold up £20 anyway so it’s not a big loss standard.
I’ve opened the website and see 10% if…
I’ve opened the website and see 10% if do you subscribe to the newsletter and a free fun I’d do you spend over £40
Did not receive the email with the discount code, gave a try to order a £140 pistol and no free gun.
Sent a email to them, no answers.
11 days and waiting
I ordered my purchase 11 days ago and still haven’t received my items. I have emailed the service team and was send a reply saying that couriers are busy at the moment which I appreciate and that I would be sent a tracking number. 4 days later and still nothing. This is my first time buying from here and I’m really disappointed.
Edit
I have just received an email with the tracking number. Thank you so much, unfortunately the email arrived over 3 hours after the item has been delivered so your reply is a bit pointless now, 5 days ago when you confirmed my email and said you would sent a tracking number would of been helpful.
I have now received the items and am happy with the things I brought, this is why I’m changing from a 1 star to a 2 star, but your reply is misleading. I first emailed you 7 days after purchase as your website said to do, I then received a reply 2 days later saying that you would look into the order and send me a tracking number. 5 more days have past and this morning I received the items and then around 2.30 this afternoon I got an email with a tracking number.
Thanks anyway

Réponse de Cheap BB Guns
Great service
Don't count on it arriving for Christmas
I bought a nice gift for my brother's 26th birthday, however what is the point if it didn't arrive on time?
1st email comes a week after my order to let me know that they don't have the particular product in stock anymore, and I had to pick a replacement one.
It took another week until someone else picked it up to send a replacement.
Lastly, almost 2 more weeks for the product to be shipped.
I've asked for a tracking number, but was not provided with this.
The whole ordeal took the whole month of October.
The product may be okay, however shipping times, transparency over tracking your shipment, and customer satisfaction are not strong points for this company.
If you are planning to buy your grandsons, nephews, sons/daughters from CheapBB Guns for Christmas, please go somewhere else.
very easy ordering procedure
Superb company 😀
Superb company always good customer service very happy with my order 😀
Complete junk
Complete junk! Won’t exchange or give me a refund on a broken BB gun
Emailing is a waste of time!
If I could give zero stars I would.
AVOID
I didn't order this.
Website very easy to use and guns are…
Website very easy to use and guns are just as good would recommend
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