Chestnut Homes Avis 

What fantastic staff at Chantrey Park. They dont just go the extra mile, they will do a marathon if you ask. With them driving the legal teams we have moved in just 7 weeks after finding our house. Now they are helping greatly with the tweeks that will personalise it. Multiple people snagged it so that apart from a glitch with the dishwasher moving has been hassle free. The house is highly energy efficient and yet we have the largest baths ever in which to luxuriate. This firm is truly customer focused.

Nikki & Jo were a great help and made the move as easy as possible, whilst always smiling. Thanks

We moved into our new home on Chantry Park , Market Rasen in August this year. The process was professional and nothing was too much trouble. Our sales advisor Janet has been absolutely brilliant with us , her patience , help, understanding and friendly customer care is outstanding , a credit to Chestnut Homes . Alongside Janet , we have also had help and support from Mary in sales , again nothing to much trouble, friendly and helpful . The site manager Matt and maintenance guy Brian , have also been brilliant . Thank you to each of you for all the help and support .
We are loving our new home , and looking forward to our first Christmas here .

I most definitely would recommend Chestnut Homes to anyone thinking of buying a new property .

Keep up the great work guys xx

We are First time home buyers and the service received was five star. Nikki was amazing and nothing was too much trouble and all questions were replied too quickly and they were always there. With this being our first time buying a home it was very daunting experience but with the help from the friendly and efficient staff it made it all so much better and easier. All the team are great. Thank you.

Such a lovely helpful marketing team who help your through the whole process with your needs in mind!. We had an absolutely lovely experience buying our first home that felt easy and none stressful with the help of Nikki and Jo. Can’t thank this team enough and encourage anyone thinking of going into the marketing suite to go as the team are more than wonderful!.

Jo and Nikki have been absolutely amazing through our house buying experience. We couldn’t have asked for better ladies to help us through the stress of buying our first house together. We are forever thankful to you both.

When we first looked at chestnut homes, Kamila was the first face we met and she made us feel so welcome, was so helpful and made us comfortable to ask silly questions! She was always a phone call or email away whenever we needed any help!
The process was overall easier than we thought it would be.
The only issues we have had was unclear boundary lines and garden fence issues.
The house itself is lovely and is everything we asked for!
Thankyou x

Extremely helpful and excellent customer service. Made my journey relaxed and quick.
Highly recommended.

Our experience with Chestnut Homes was amazing! We just bought our first home in Heron Park and we love it. Nikki and Kamila are the best! They helped us soo much through the process, anytime with any small concern. You are amazing! Thank you for doing such a great job!

Chestnut homes In general have been a fantastic company and helpful staff throughout the whole process. I would highly recommend as their quality of homes is amazing and the staff are so helpful.

Brilliant company with helpful and friendly sales staff. I would recommend anyone looking for a new build to get in touch with them!

Without a doubt they genuinely care about your needs and the home that they are building for you

Would highly recommend this developer.
Starting out with Jayne in the marketing suite. Very kind, friendly and helpful throughout. Nothing was too much trouble. Still there now for a chat and advice if needed. Jayne was genuinely so excited for me to be getting on the property ladder.
All the tradesman working on site still are very helpful, polite and considerate too!
I have had a few snags which is to be expected in a new build but they have been addressed appropriately.
Would recommend to anyone looking for a new home 100%

We went to have a look around Kings Manor phase 4, with no real intent to purchase after we'd heard good reports about the estate and Chestnut Homes from friends in the village....6 weeks later we'd put a reservation down on a property that was to be our first home together.

Jayne and Lindsey where both extremely helpful, professional and always smiling & friendly on each and every visit we made. This made the whole experience a lot less stressful for us. We NEVER felt rushed or pressured into making a purchase at anytime Once we'd reserved our plot we had regular updates via phone and email on progress of our home and expected completion date. Due to a holiday we'd already booked we had to juggle around the completion date, Sales Manager Helene was understanding and supportive and was able to provide a mutual agreeable date with no added stress or pressure from the start.

Moving day came and we collected the keys from Jayne (with a big smile as always) we knew there might be issues when we snagged as we'd be naive to think there wouldn't, however the issue we raised (which was a simple E-mail to custom care) were resolved to our standards within the few months of moving in (this was mostly due to our working pattering and only a small delay on Chestnut)

It's great to see this development phase nearly completed and our potential new neighbours being shown around by Jayne, who's always on hand to answer questions or just to chat with on her walk around.

We'd highly recommend Chestnut Homes, Kings Manor in Coningsby.

Having bought 2 newbuild homes previously with different builders, i thought this would be a good experience again. This could not be further from the truth as i had a horrific experience with chestnut homes and their personnel. Rude sales/admin staff, factually incorrect information and consistent changes prior to moving in date. Recieved abusive phone calls from staff when they slipped the moving in date by several months. Moved into a dirty house with many faults and a flooded garden. None of them were resolved. Tried to complain but all complaints are intercepted by the admin staff and do not get to the management. Customer Service were obstructive and unhelpful, and refused to fix faults within the 2 year period. Forced into expensive deals as a monopoly provider with Internet and local maintenance which is owned by chestnut homes, an absolute scam. Overall a horrendous and stressful experience. I would not recommend chestnut homes to anyone.

Nikki and Kamila at Chestnut homes just take customer service to a whole new level of excellence !
From the moment we reserved our plot - they were tenacious , fast paced and took all the graft out of the chain ( and boy what a hideous chain it was !!! )
Not helped by having an estate agent that genuinely had 0 customer care . But Nikki and Kamila stuck with us , pushed everyone , and were there with kindness and compassion throughout our journey . I’ve bought new homes over the years and no 2 people have ever shown the level of service these 2 ladies show - If you’re looking at a new build , go and see these 2 ladies at the Quadrant in Boston , even if you don’t buy , you’ll feel welcomed , and number 1 and will leave feeling like you’ve just met 2 amazing humans - thank you chestnut homes for sending us Kamila and Nikki and thank you for our new forever home

From start to finish I cannot fault Chestnut Homes.

Jayne at King's Manor was fabulous throughout out entire experience and would answer all our questions without delay and we never felt we were being fobbed off or not listened to.

On completion we couldn't be happier. There was the odd snag (mostly that our en suite shower was missing the drain cover) which was sorted within the hour of me emailing the customer care team.

I'm happy with the quality of the build especially as people I know who have gone with other housing developers have had some pretty serious issues with their new builds.

100% would recommend!

We purchased a new 4 bed detached house in September 2022. We were really excited & looking forward to our new home. It has turned into a nightmare. We really wish we could turn back the clock & not have moved.
When we moved in they were still painting it. We thought Ok not a big issue.
Over the next few days we noticed numerous faults, defects & damage. We spoke with customer services who apologised & promised all the issues would be resolved asap. That is as good as it got with customer services. The site manager stated that the house should never have been signed off. The faults ranged from kitchen & utility cupboards damaged, integral double oven & microwave not fitted to the wall, it started to come away, leaking toilet, leaking shower, front door not shutting, windows not fitted correctly, in fact there are over 70 faults with the windows. I am not going to mention the patio, garden & garage. Why not, the patio is so uneven & the slabs loose that it is dangerous to walk on. The grassed area of the garden is just as dangerous. The children cannot play on it as they are constantly turning their ankles. It is now exactly 4 months since we moved in. Some faults have been rectified, cupboards, cooker. The windows still have not been fixed. My daughter cannot sleep in her room due to the draft, the patio, garden, shower leaks, front door still have not been fixed.
HORRENDOUS

Being a First Homes first time buyer. Chestnut Homes couldn’t have made the experience any better if they tried! From the very beginning, the professionalism of the whole team was second to non!

A special mention to Jayne & Lyndsey who kept me informed on my property’s progress, always happy to help with any questions or advice.

Purchasing a property from Chestnut Homes was a stress free process with clear communication and experience customer service.

Best Wishes
Paul

Deceitful and sly sales
I was told my £500 reservation deposit was refundable against the completion. At no point did they advise if the competition didn’t happen before a certain date they would remarket the property I have paid £500 to reserve.
So currently you still have £500 of my money even though you have made a decision to cancel my reservation.
I have advised and left a message that if I don’t receive a refund I will take this to tradings standards/ FCA / ombudsman. It’s disgraceful. The sales tact is also completely underhand.