Chillblast Avis 

Had an issue with my PC so I emailed chillblast on a sunday and received a reply within an hour ! Joshua was very helpful and resolved my issue quickly and got my PC back to normal. Many thanks

I just placed an order with chillblast and if I could give more stars I would.

From the very beginning browse to buying my new PC, Ryan from the chillblast team was a legend and helped me through the whole process of customising, pricing and building.

I am very new to gaming PC’s and was unsure what I wanted but I had some ideas of what I would like.
I liked the idea of a pre build with some added components. Ryan helped me re build the same spec then added my custom requests to the final build.

The service I received from Ryan was quick, easy and informative.

I am now waiting to receive my PC. All in time for my birthday!

If you’re in the market for a PC as a newbie or looking for you’re next set up I would always recommend chillblast!

We've been getting PCs from Chillblast for years now and have always been happy with the quality and the customer service.
This time, they have gone above and beyond, it left us speechless.
During the last heatwave, my 7 yr old Chillblast custom PC decided to give me black screens every few seconds, I was hoping it's just the heat, but it wouldn't pass, even when temperatures returned to normal.
So I contacted Chillblast, with my 7yr old PC, and they went straight into problem solving mode, no sales pitch, no "your rig is cooked", just great friendly and very fast troubleshooting help (sorry, I forget all your names)!
They suggested so many tips, most of which I couldn't implement (disabilities), but still no hard sale.
I finally decided to take the plunge and order a new custom build. Ryan advised me, again, no hard sale at all. He listened very carefully to my needs, wants and "can't do's", and came up with THE perfect mid range system. I asked for some time to think about it, still no hard sale at all, decided on a minor upgrade, and when I was ready to order, Ryan put it in as a "priority", I hadn't asked for it, that was just massively kind. I paid in the morning, they finished the build the same day, and it arrived the very next day!
It's got great specs, it looks fantastic, all the advice even for an old PC, always being patient with difficult naive customers, what can I say?
These lovely people guarantee that we will be buying Chillblast for a long time, and no, nobody paid me for this review.
Thanks guys, you're legends!

You are also liars . There was definitely a fault with the computer. If it had been working correctly I Would have never sent it back. You took ages to refund us and you took £50 restocking fee which is a disgrace. You should be ashamed of yourselves.

Had my Desktop PC from Chillblast over 5 years now, so well outside the 2 years warranty.

I had a Windows issue on Sunday where I was in a doom loop unable to boot the PC. I messaged the Chillblast live chat, expecting a response the following day on Monday - Peter replied straight away within one minute and sent me some instructions and options to try. Unfortunately the simple fixes weren't able to resolve the issue, but the final 'reset' option did work. I had been trying to avoid this as had to re-install all of my programmes that were stored on the C drive. Completely a windows issue though and not a Chillblast issue.

Thanks to Peter and to the company for providing this support on a Sunday and to a customer three years past the warranty expiry.

Purchased a Custom PC based on Chillblast Cryo Ultra Portable RTX 5080 Black Edition Gaming PC for £3500.

Broke within 32 days due to component fault.

Now 60 days in still without a computer. Customer services provide basic help, and all repairs are outsourced.

Don't waste your money buying from this utterly useless company.

Update* as of the 02rd of August, 3 months since purchase. Still hasn't been resolved.

Utterly shocking.

Excellent customer service from Peter and Joshua. They answered all my questions promptly and were extremely helpful, guiding me through the whole process of choosing and purchasing a new PC. They are highly professional, very patient, and it was a pleasure corresponding with them. I cannot not praise them enough.

I purchased a high-end PC and the Cryo Bundle from Chillblast, spending over £3,000 in total. The PC performs brilliantly, the keyboard is excellent, and the headset is decent.

The biggest disappointment is the £150 mouse. In my opinion, it's significantly overpriced for the build quality. I accidentally dropped it from around 3 feet (entirely my fault), and it broke in several places. While the mouse is marketed as being built with an alloy construction and designed for durability, it doesn't feel particularly robust. Even during normal use, the side buttons and primary click buttons feel noticeably flimsy.

I contacted Chillblast to see if the mouse could be repaired, but they declined. They don't sell the outer shell separately, and their response was that "the mouse is designed to be durable during normal use." However, their website also states, *"Our Geometric Armour builds strength to endure every impact."* That marketing gives the impression of a highly durable product, yet my experience was the opposite.

For comparison, I own several other gaming mice—including some that are even lighter—and I would have far more confidence that they could survive the same accidental drop without suffering catastrophic damage.

What disappointed me most was the after-sales support. After spending more than £3,000, I expected a better solution than effectively being told that because I dropped it, there was nothing they could do. While I accept responsibility for the accident, I was disappointed that there was no repair option or replacement parts available.

For a premium £150 mouse, designing it so it cannot be repaired or choosing not to offer repairs or spare parts is a poor customer experience and falls well short of what I'd expect from a premium product.

I was going to order another £5000 PC for work from them, but after seeing this aftercare, I will sadly go elsewhere.

EDIT: Chillblast reached out and offered a replacement of the mouse. There was a mixup in that replacement actually being dispatched and I had to email for an update in order for them to realise it wasn't sent. It is arriving today and I find this to be a fair resolution. Updated from 3 stars to 4.

I just wanted to message to let you know that Zayn has been particularly helpful with a query that I had regarding a repair for a pre-built computer that has an issue. He was extremely professional and also very human when I mentioned that I would be unable to receive the computer because of a trip abroad on certain dates. I just want to highlight that he is a joy to speak to when contacting customer support.

Please ensure he gets the recognition he deserves.

Spent 3.5k on a flight sim ULTRA pc, and it cant even run the game properly, FPS is terrible in MSFS and after spending 25 hours (i measured) troubleshooting, its just not getting better and it just cooks, now im running things on low and clouds on high and honestly, the older 2 year computer i have (also from chillblast) runs better, so i did a switch. Customer service was giving chat gpt answers, thanks oliver!

Dont claim its a high end computer for ULTRA flight sim if it cant run it

Edit: Had technician on site, lovely guy who did his best. After testing and updating and changing parts the result was no different and technician agrees that this is not satisfactory for what it is. Unfortunately this will now be escalated. The first red flag was when I was phoned my chillblast and they confirmed they do not play the game, so very curious to how they could make those claims on the website for this rig.

Update: Against my better judgment, I decided to give Chillblast another chance because I admired the aesthetic of the Leviathan system. Their public response to my previous review encouraged me to contact their sales team to discuss my specific requirements.

Unfortunately, the reality has been far from the 'helpful' experience promised:

I spoke to a sales representative, Joshua, on Friday who promised to look into my request and get back to me.

I had to chase the team on Saturday, at which point I spoke to Peter, who promised to pass my details to Joshua.

After receiving no follow-up, I had to chase again on Monday.

When I finally reached Joshua, he had no record of my enquiry and was initially unaware of who I was.

Once he eventually located my details, the answer was the same rigid 'no'—confirming that any attempt to customize the build or add my own storage would void the entire system warranty.

Despite their public claims of flexibility, this has been an exercise in frustration with disorganized communication and a refusal to cater to enthusiast needs. They are functionally unable to support the level of customization they claim to offer. Save your time and look elsewhere if you want a truly bespoke, reliable machine

I recently purchased a quite expensive custom-built gaming PC from Chillblast. Having bought my previous Chillblast PC from them around 10 years ago, which served me flawlessly for a decade (with the appropriate upgrades), I had no hesitation returning to them for my new system.

Before the system was even built, my experience with Chillblast was excellent. Throughout the ordering process I exchanged numerous emails with Joshua from the sales team while refining and customising the specification. Every question I asked was answered promptly, professionally and patiently, and nothing ever felt like too much trouble. That level of pre-sales support gave me a great deal of confidence that I was making the right decision.

Unfortunately, the new PC developed an intermittent hardware fault from day one. The machine would occasionally fail during POST, I was unable to reliably enter the BIOS, and the issue proved extremely difficult to diagnose because, once Windows eventually loaded, the system was completely stable.

My initial experience with technical support was disappointing. Being advised that I would need to wait 48–72 hours simply to speak with a technician was frustrating and, for a premium system of this value, not what I expected.

Following my escalation, however, the experience changed completely.

Two senior members of the Chillblast team contacted me personally to apologise, took ownership of my case, and arranged for the system to be inspected as quickly as possible. They offered to collect the PC, but as I live within reasonable travelling distance, it was more convenient for me to take it directly to their workshop on a Saturday morning.

The technical team then spent many hours methodically diagnosing what turned out to be a very challenging intermittent fault. Rather than simply powering the machine on once and declaring "no fault found", they carried out extensive testing, substituted components and eventually identified the CPU as the source of the problem. The processor was replaced, the system was thoroughly retested, and it has been absolutely flawless ever since.

I would particularly like to thank David and the technical team for the time, professionalism and persistence they showed throughout the repair. Intermittent faults are among the most difficult problems to diagnose, and I genuinely appreciated the effort they invested in finding the root cause rather than simply returning the system to me.

It is easy to judge a company when everything goes perfectly. A better measure is how they respond when something goes wrong. While my initial experience with technical support was disappointing, Chillblast ultimately demonstrated exactly why they have built such a strong reputation. They listened, took my concerns seriously, communicated openly, and resolved the issue properly.

No company can guarantee that every individual component will be fault-free, but they can control how they look after their customers when something unexpected happens. In my case, Chillblast ultimately delivered the level of customer service I had hoped for when I chose them for a second time.

I am now thoroughly enjoying what is an exceptional PC, and I would not hesitate to recommend Chillblast based not only on the quality of the final product, but also on the professionalism, integrity and commitment they demonstrated in resolving a difficult and unusual hardware fault.

Thank you again to David, the technical team, the sales team, and everyone involved in getting my PC back to me in perfect working order.

I am a complete novice on tech and have no clue about anything computer based, when my lads chillblast locked him out,Ryan and the help centre was just amazing! Literally baby feed me through getting it all back up and running. Thank you so much Ryan patience of a saint that guy!😊

I’ve had an issue where I had to have my pc rebuilt due to an issue with memory. Once it was done I had issue with the windows loading, however chillblast absolutely was amazing, and did everything they could to help sort the issue. It has now been sorted with the help provided by them. Fantastic team and excellent service

Outstanding Pre-Sales Experience with Chillblast – Highly Recommended!

I recently placed an order for a high-end pre-built gaming PC featuring the incredibly powerful Ryzen 7 9800X3D and the RTX 5080, and I could not be happier with the purchasing experience at Chillblast. Navigating the endless options for a custom rig can be daunting, but their team made the entire process remarkably smooth and stress-free. The level of care, technical knowledge, and professionalism they bring to the table is truly top-tier.

I want to give a massive and special thank you to Peter, the Customer Service Representative who directly assisted me. Peter went above and beyond to help me finalize my build with the absolute best components to match my specific gaming needs. He provided exceptional technical advice, answered all my questions with immense patience, and delivered outstanding customer support from start to finish. His expertise gave me complete confidence in my final configuration, ensuring there were no bottlenecks or incompatible parts.

While I am currently waiting for the system to be built and dispatched, the pre-sales experience alone has been phenomenal enough to warrant a five-star rating. It is rare to find a company that values its customers this much before the product has even shipped. The communication has been stellar, and I am incredibly excited to get my hands on this beast of a machine.

Note: I will update this review with my thoughts on the packaging, build quality, and system performance as soon as the PC arrives!

Excellent team, amazing work, even if things don’t go to plan everything is taken care of and compensated for in the worst cases, greatly recommend

Bought my Chillblast system late 2024, it has served me very well until June 2026 when the graphics card died. I called them and without hesitation they passed me to their repairer MendIT. A week or so later a new card (RTX5080) arrived and I was delighted. Great company, brilliant service and a bulletin proof warranty scheme and a very efficient repairer.

We have now purchased two PC's from Chillblast the first for my Son which he is very happy with, the second for myself.
I wanted some additions to the pre-built PC I ordered so I contacted the sales team who informed me the additions were possible, they provided me with a quote and an online link to pay for the PC, it was all very easy and communication was quick and clear and very helpful,
I got regular updates as to what stage the PC build was at, and was informed when it was due for delivery, the PC arrived very well packaged, no fear of any transit damage that was for sure.
All in all an excellent experience and I wouldn't hesitate in recommending Chillblast for your PC builds.

Josh was great at helping out during the entire process, from figuring out the exact specs to keeping in frequent contact and going above and beyond in customer experience, I 100% recommend this service from the experience and help I have received. As a previous buyer (repurchased after several years {6} due to my GPU kicking the bucket which was understandable) I am happy to have chosen this retailer again. Especially with the competitive pricing for the system I chose even after customising (was a preset built at first). The turn around was very quick ordered mid day on Monday and it arrived on Wednesday. Computer came in pristine condition (checked it over myself for scratches or damage).

Highly recommend. Please note: I have experience and work with tech so I knew exactly what to ask and what I was looking for.