Chillblast Avis 

christian, ryan and oliver are incredible.
the service that team provided me today was outstanding and would highly recommend!

The boys are great, honestly helped me so much after stressing for week, thankyou again to Ryan and Oliver true gents!!

The service has been absolutely excellent. The responses tomy queries were handled very well, clear instructions and gudiance allowed me to resolve the issues I had promptly.

This keyboard is unreal. The build quality is top notch! The aluminium body has a proper weight to it and feels premium on the desk. The Hall Effect switches are smooth and responsive and I can already feel the difference compared to my old mechanical keyboard.

The RGB looks great, the detachable magnetic accent badge is a nice detail, and the whole thing just feels like a proper bit of kit. Using it for both work and gaming and it handles both brilliantly.

It's easily the best I've owned. Love it.

From the moment I emailed my interest of a custom pc, it has been a real pleasure!. I was very lucky to have my query, and many questions, answered by Peter. He was very patient, helpful, knowledgeable, and professional throughout our correspondence. I was re-assured throughout, and can say that Peter secured my purchase/order. He is an asset to Chillblast, and I hope that his line manager(s) see this plaudit. A very well earned, and easy to give A+++ service and experience. Thanks Peter 😊

I purchased a Chillblast Flow Pro gaming PC for just under £3,000 and unfortunately it became one of the worst customer experiences I have had.

I chose a premium prebuilt system because I wanted a professionally built, tested and quality-controlled PC that would work correctly out of the box. Instead, much of my first week of ownership was spent diagnosing faults, replacing components, reinstalling Windows and repeatedly contacting support.

The problems started before I had even powered the system on. My Ring doorbell captured the DPD driver dropping and rolling the PC down my front path during delivery. What made this more concerning was that the packaging contained no obvious “Fragile” or “This Way Up” markings despite the value and nature of the contents. I immediately shared the footage with Chillblast.

Once the system was powered on, it became apparent that something was wrong. The PC arrived with faulty RAM installed. After spending time investigating the issue myself, Chillblast eventually confirmed there was a problem. However, rather than simply enjoying a brand-new premium system, I found myself diagnosing faults and replacing components on a PC that should have been fully tested before dispatch.

Unfortunately, the RAM fault was only the beginning. The system was also plagued by persistent Windows errors. In an attempt to resolve these issues, I carried out a Windows refresh followed by three completely fresh Windows installations. The issues eventually stopped occurring after the third installation, but by that point confidence in the system had already been severely damaged. When a brand-new PC requires that level of troubleshooting, it inevitably raises questions about quality control and whether there may be an underlying issue.

Communication throughout the process was equally frustrating. I spent hours on live chat, email and telephone calls, often receiving conflicting information from different members of staff. On more than one occasion I was promised callbacks that never materialised, forcing me to continually chase updates myself.

To be fair, some members of the support team genuinely appeared to want to help and seemed committed to finding a resolution. However, that willingness often appeared to be undermined by decisions being made at a higher level, resulting in outcomes that felt driven more by internal policy than by restoring customer confidence.

One example involved the cooling solution fitted to the system. After concerns were raised regarding components and build presentation, Chillblast proposed replacing the cooler with one of their own branded Cryo units. I requested an alternative cooler which was actually cheaper in retail value than the option being offered. Despite this, the request was refused and Chillblast remained focused on its preferred solution. This reinforced the impression that the company was more interested in implementing the resolution it had chosen than working collaboratively to reach one that would genuinely rebuild customer confidence.

Several aspects of the delivered system also failed to match the expectations set during the sales process. Before purchasing, I specifically asked whether the PC would match the photographs shown on the website and was reassured that it would. The delivered system differed in several aesthetic details, adding further disappointment after the technical issues had already emerged.

Even after the RAM was replaced and the software issues eventually stopped, the experience had already eroded my confidence in the machine. My first week of ownership was spent acting as a troubleshooter rather than enjoying the premium product I had paid for.

The system was ultimately returned and a refund was processed. However, the combination of delivery concerns, faulty hardware, repeated software issues, missed callbacks, inconsistent communication and the expectation that I would diagnose problems on a premium prebuilt PC left me with very little confidence in either the product or the service provided.

For a company selling high-end gaming PCs at premium prices, I expected far better quality control, communication and customer care. Many people questioned why I didn't request a return for a refund the very moment the first issue of the delivery handling happened. I was passionate about this product, and wanted to work through the issues I faced to keep it, but this just continued to sour as the entire ordeal progressed.

Based on my experience, I would not purchase from Chillblast again.

Thanks Joshua for your quick response and help with my recent PC Issue

Ordered a PC with them, it arrived the next day and the support I've received whilst trying to troubleshoot software issues from them (shoutout Josh) has been amazing. Now everything is set up correctly and I can enjoy my PC.

When enquiring for custom build, was dealt directly with Joshua from Chillblasts' customer service, and he was very friendly, helpful, clear and prompt with his assistance. He made the process of getting the order I want so easy and helpful! I'm very much looking forward to receiving the PC now. Seamless and painfree.

very helpful and timely even when i came back a week later, lovely man!

Great PC build, Chillblast use high quality parts for their builds with such a competitive price. The customer service is brilliant everyone is so polite and they reply fast! I cant fault my customer experience whatsoever! Will continue to buy my pcs from them and recommend them to anyone!

Spoke with Joshua in sales to check my son’s custom PC build. Removed the parts in excess and put our order through in no time. Seamless process, thank you.

I do not know too much about PC's, so when I called I was out of my depth. However, I spoke with Josh, who was very patient with me as I went through what I wanted. The whole process was simple, I never felt rushed or under any pressure to buy, but after seeing all the previous reviews I had an idea it was going to be like this. Josh, in my opinion went the extra mile. We settled on a pre-built PC that they had in stock. This was just before 1.00pm on a Friday, and Josh said it would be with me on Saturday. I will be back tomorrow to confirm this.
Thanks Josh, it was an absolute pleasure dealing with you.

Brilliant company Chillblast! I rang Chillblast this morning cos I had on my pc screen something that I couldn't understand and preventing me from booting up. The chillblast bloke was very knowledgeable and he talked me through what to do, and hey presto, I could boot up as normal. I purchased my pc from Chillblast a few years ago and have been very satisfied with it! Chillblast sent me an email later in the day to see if my pc was OK and do not hesitate to ring in the future! Great company, very satisfied customer! Thank you Chillblast.

Joshua helped me with all questions and personally helped me place the order of my new gaming PC. This is my first gaming PC and he was able to answer all my questions along with processing payment the lot! Highly recommend the company!

Customer support was very helpful, almost no wait time to talk to a member of the support team and my issue was resolved very fast.

Josh was very knowledgable and helpful, would definitely recommend

The order process from finding the right PC for myself, and wanting to explore some custom options off the base pc models was smooth and genuinely enjoyable. The customer service representative in Josh was lovely and able to answer all my questions in a supportive manner. His knowledge and suggestions, allowed me to finalise my build within a single call, and provided me with the reassurance I needed regarding specific technical questions. A great process from start to finish and, having already ordered from the company in 2020, I already know that the quality is top notch. Same with the customer support after the fact.

Joshua is obviously extremely knowledgeable and incredibly helpful. I was looking for advice on a CPU upgrade and he helped me thoroughly investigate the capacity of my pc and made succinct and clear recommendations as to how to proceed with my upgrade and what model of CPU would work best. An absolute credit to your team!

Joshua was very helpful in explaining the specifics of the technical specifications of the build. They could have very easily upsold me something that I didn't need but they didn't and put my mind at ease instead - shows great integrity from them and the business so 5/5